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122 Reviews of Beaman Toyota - Service Center
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November 07, 2018
Quick, efficient service I went in to Beaman Toyota for 75k service by appointment and waited there while it was done. It went very smoothly. Service has always been outstandi I went in to Beaman Toyota for 75k service by appointment and waited there while it was done. It went very smoothly. Service has always been outstanding here (I've been coming here for 6 years), and I'm generally very happy with their work. This time was no different. I More
by Random guy
Employees Worked With
Cedric Duncan
October 03, 2017
Don't waste your time or money Avg wait for an oil change with an appointment is about 4 hrs. Service advisors leave before car is returned, and the communication is atrocious. Wr Avg wait for an oil change with an appointment is about 4 hrs. Service advisors leave before car is returned, and the communication is atrocious. Wrongfully charged me for a battery replacement and installation, a couple months later, this discrepancy was found by another Toyota Dealership. Nashville locals know there is no reason to any conduct business here unless you want to waste your time, money, and energy trying to communicate with them. More
by Cynthia T
Employees Worked With
All
June 16, 2017
helpful I had some issues which happen and the Natalie was really quick to resolve my issues. When things happen and miscommunication happens they were really I had some issues which happen and the Natalie was really quick to resolve my issues. When things happen and miscommunication happens they were really quick in making it right would recommend More
by Lino
Employees Worked With
Natalie Beaman
March 18, 2017
Charged more than estimate for diagnostics The "check engine" light came on my 2013 Rav4 on 3/18/17. I was told that it would be a $100 plus tax charge to diagnose the cause and that I would b The "check engine" light came on my 2013 Rav4 on 3/18/17. I was told that it would be a $100 plus tax charge to diagnose the cause and that I would be notified if different. Luckily, it was a loose gas cap. I was charge $105 for for the diagnostics, 15.75 for supplies and sales taxes for a total of $131.92. The gas cap was not replaced, just tightened, More
by mcbryde.richard
Employees Worked With
David Pitt
January 31, 2017
Salesman very helpful customer service horrible After paying tax ,title and license fees received tags for another County with a letter stating that I would have to go to my county and pay for wheel After paying tax ,title and license fees received tags for another County with a letter stating that I would have to go to my county and pay for wheel tax sticker . When I call to ask about this was told that they dont go to my county which is only 16 miles from the dealer , Ashland city but they go to ever other County touching davidson and that it was out of there control. So after arguing with the manager I was told they would go get me the sticker which did not change the county on the license plate. So at this point am quite upset about the service and I go back to the dealer to talk to another manager about this who procedes to go get the other manager to continue to argue about this again. Finally they tell me when I get older that I would understand how things work. Im 45 years old and have never been so disgusted with customer service. I will never purchase anything from them again and if I could I would return the car. More
by DAVID BOLES
Employees Worked With
Several different
May 22, 2016
years of a fantastic relationship over 25 years i have purchased at least 10 vehicles from Beaman (new and used), recommended to friends and family 3 times that, and get each of mine s over 25 years i have purchased at least 10 vehicles from Beaman (new and used), recommended to friends and family 3 times that, and get each of mine serviced and repaired. this is not the usual "dealership" experience everyone fears.. More
by chris53
Employees Worked With
entire service dept EXCELLENT!!!!
May 07, 2016
Toyota Service As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offe As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offered coffee or other beverage. I was informed as work progressed and notified immediately when it was complete. Could not ask for better,.\ More
by joeb100
Employees Worked With
Do not recall
May 06, 2016
Service writer not responsive. Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my compla Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my complaint saying the high velocity dryers are the problem. I have been associated with a company that makes exterior auto trim for Toyota among others. Their parts must pass hundreds of car wash cycles to meet Toyota specifications. They have provided Toyota with roof drip moldings in the past including the Rav4. I had an engineer look at my vehicle and the roof drip molding was not assembled properly to Toyota specifications. I expect the service writer to listen to my problems and solve them not tell me to live with it. When my next service is due I will expect it to be corrected. More
by johnB
Employees Worked With
Eric
April 21, 2016
Dissapointed Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. More
by KK
Employees Worked With
Corkey
July 08, 2015
Service charge of $131.92 to estimate work of $1282+tax I took 2004 Toyota Highlander to Toyota Service to investigate A/C cycling between hot and cold. They did not tell me the actual charges for diagnosi I took 2004 Toyota Highlander to Toyota Service to investigate A/C cycling between hot and cold. They did not tell me the actual charges for diagnosis but just that the charges will be adjusted if I repaired the car. As it turns, they gave me an estimate of $1282+tax and I declined further work, so they charged me $131.92 for diagnosis. On my return, I searched the internet and found youtube video https://youtu.be/Igch5zayvtg to fix it myself within an 1.5 hr. All it was to solder 3 wires under the dashboard. To me, it boils down to professional misconduct or lack of knowledge of their own product. Beaman Toyota has lost all credibility with me. More
by highlander
Employees Worked With
Tech 022 Team 22
