Beaver Toyota of Cumming - Service Center

I had an appointment at 1 o’clock. I left the dealership at 4:50. I was told by the service man it would take about one hour and an half.. All they did was rotate my tires, install ai I left the dealership at 4:50. I was told by the service man it would take about one hour and an half.. All they did was rotate my tires, install air filter and top off fluids. I was never updated by my service man until after being there 2 1/2 hours I went and asked what was going on. Then after 30 more minutes,he insisted that I needed this cabin air filter which I don’t think I did but in order to get them to finish up, I just said yes. Very bad experience. I still don’t know what the problem was. A lady finally came around and asked me if I needed an update. When she saw how long I had been there, she got everybody hopping and finally got me my car.. i’m not sure if this was the service man’s problem or the garages problem. But it was definitely not a good experience. More

Always have a pleasant experience. Service center is efficient and love getting a video to see what is taking place with my vehicle Service center is efficient and love getting a video to see what is taking place with my vehicle More

The dealership is absolutely beautiful and a great place to buy a car or to get service. If you are going to get service, there is no better manager than Brooks Rezmer. Hands down. Period. to buy a car or to get service. If you are going to get service, there is no better manager than Brooks Rezmer. Hands down. Period. More

It was really time efficient and everyone there was so friendly. I love the facility friendly. I love the facility More

David Urso was the best! Had my car in and out within 45 minutes! I will definitely be asking for him next time Had my car in and out within 45 minutes! I will definitely be asking for him next time More

Brian was great at communicating the status of my car repair and handling my warranty coverage. repair and handling my warranty coverage. More

Service department is the most efficient I have ever dealt with, they are extremely well organized and keep you updated on the progress of your service. dealt with, they are extremely well organized and keep you updated on the progress of your service. More

Krystal Sanchez was amazing. I don't think you could find a better employee if you searched the country everyday of the year. Thanks for all the help. I don't think you could find a better employee if you searched the country everyday of the year. Thanks for all the help. More

Terrible! Four hours for a Beaver Benefits oil change. I showed uo at 11:30 for a noon appointment. Lots of other customers talked with me that they were also Four hours for a Beaver Benefits oil change. I showed uo at 11:30 for a noon appointment. Lots of other customers talked with me that they were also very unhappy. I stood in the garage for over 30 minutes. My service Tech was not great at all. After 3 hours i got a text to up sell me items that I really did not need or want like others waiting that also commented. What I did need to my knowledge was new spark plugs over 60,000 miles however no word on that. Either way I would not have anything done because of the time you take on Oil changes. You should have a express all change for Beaver customers. Based on this I'll give my service business to a owner serviced small business. Beaver Benefits is no benefits also was a 5000 mile oil change interval changed to 10000 mile interval but you can't or won't change the service light in my vehicle. I get the service light at 5000 and the sticker says that also on my window. Wow guys just keeping it real sorry!! More

Bad experience i wait 4 hours for regular maintenance they just to wait is less than hour they just to wait is less than hour More