Bell Ford - Service Center

Professional Certious Helpful Reliable Friendly Prepared Mobile unit fixed my problem immediately. Dom was FANTASTIC. Friendly Prepared Mobile unit fixed my problem immediately. Dom was FANTASTIC. More

Bell Ford has always been there for us We own 2 Ford vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands More

Well, after having essentially been dismissed by the customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 was in service for two issues. The first they couldn't figure out. The second, I was told that my brand new battery that was installed the week prior was bad and that the only way to fix the issue was to install a new Ford OEM battery. Advisor stated (on their recorded line) that it wouldn't take a charge above 80%. I approved the replacement and asked for the "bad" battery back so I could follow up with its failure. The battery was visibly bulging and swollen, symptoms consistent with over charging. Both my advisor and the texts from the service department state that they attempted to charge the battery. But the customer service manager says "oh no, you're mistaken. I don't know what to tell you." Communication: The service department's communication is abysmal. I got four different diagnosis on my vehicle from four different people. My advisor, texts/paperwork from the tech, the service manager, and the customer service manager all provided different information. How are customers supposed to make an educated and informed decision like this? Diagnostics: My vehicle was driven for personal use while in the possession of Bell Ford, including a tech taking my vehicle home at least one night. I discovered when I picked it up they had driven the vehicle 130 miles, at my expense. My guess it would have been more, had they not given it back with an empty tank. Appointments: They mean nothing. I'm sympathetic to the fact that the service department is short staffed. But my vehicle sat on the lot for 14 days and spent 3 actual days in service. Don't count on a loaner vehicle or alternate transportation, even with Ford PremiumCARE, because that won't be available until they get around to looking at it. So my advice would be to save yourself the headache and service your vehicle elsewhere. Do better Bell Ford. More

Warm, welcoming , clean environment ! My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . More

Adam Bernardini is one of the best if not the best service advisors I have ever had since owning Ford vehicles! service advisors I have ever had since owning Ford vehicles! More

The staff was professional and very friendly. Repairs were done in a timely manner. No surprise charges. No pressure to have unnecessary repairs done. I will definitely be returning for service o Repairs were done in a timely manner. No surprise charges. No pressure to have unnecessary repairs done. I will definitely be returning for service or possibly my next vehicle purchase. More

Exceptional service. I've been taking my fords to Bell Ford for the past five years. In all that time I have never had a bad experience. First, they are all professi I've been taking my fords to Bell Ford for the past five years. In all that time I have never had a bad experience. First, they are all professional. Second, they listen and pay attention to detail. To give you some context, I have had five different Fords serviced by them and no bad experiences. I highly recommend them to anyone. Both sales and service. More

Bell Ford sends one of its employees to my home to care for a recall. The person that showed up was the best ever. Extremely professional and knowledgeable of my car model. The employee was great answe for a recall. The person that showed up was the best ever. Extremely professional and knowledgeable of my car model. The employee was great answering my questions and his knowledge of my car that has been discontinued a long time ago was superb. Thank you for your service, Dominik and Bell Ford. More

Great service, service advisor was professional and courteous . Service was thorough and reasonably priced plus quick courteous . Service was thorough and reasonably priced plus quick More

Lyle was very professional, considerate and helpful. The entire experience was fast and effective. I’m very satisfied and will be back and WILL recommend a friend. Sincerely, Theresa The entire experience was fast and effective. I’m very satisfied and will be back and WILL recommend a friend. Sincerely, Theresa More