Bell Ford - Service Center

Disappointed Customer Purchased a used 2011 Ford F150 Lariat from the used car lot. It has been in the shop 3 of the 4 months that I have owned the vehicle. First issue was Purchased a used 2011 Ford F150 Lariat from the used car lot. It has been in the shop 3 of the 4 months that I have owned the vehicle. First issue was water in the floor board. Fixed by the dealership, twice. Second issue was AC was blowing hot and cold out at the same time. Fixed by my warranty company. Third issue back up camera went blank. Fixed by my warranty company. Fourth issue the coils and spark plugs are bad. Warranty and dealership refused to fix. Truck has been in the shop for 14 days still not fixed. Warranty will only cover 1 day of rental car coverage. Dealership none!! Even though truck has been sitting waiting to be fixed for 14 days. No communication in that 14 day period about warranty not covering broken coils and spark plugs. I put 6,000 miles truck no way spark plugs and coils should not go bad in that time frame. Maintenance intervals are every 100,000 miles. Truck had 124,000 on it when purchased. Ford stand by your products and your customers. Don't make people regret purchasing used vehicles and going to your competitors next time they are in the market for a used truck. More

Service Fleet department got me in the same day to fix my car the service was great all the service greeters where very helpful and curtious Fleet department got me in the same day to fix my car the service was great all the service greeters where very helpful and curtious More

Second to none! From the moment Reyes met me at my car, escorting me to the waiting room and explaining the entire process, I have to say this has been the BEST auto From the moment Reyes met me at my car, escorting me to the waiting room and explaining the entire process, I have to say this has been the BEST auto maintenance experience I've ever had. I say this each time I visit Bell Ford! The waiting room experience is second to none with clean restrooms and a clean waiting room. I haven't tried the Cafe food, but that is such a wonderful gesture to have this available to customers at no charge. I also appreciate the friendly service and great communication that I receive each time I visit! More

Fantastic experience! Fantastic experience with Bell Ford!! Guido and Vinny in Service were awesome! Was great to be given a couple different options to fix my car, and st Fantastic experience with Bell Ford!! Guido and Vinny in Service were awesome! Was great to be given a couple different options to fix my car, and still keep it in budget! Love to support a family owned business! My 05 Mustang GT loves you guys!! More

enjoyed the wait for oil change I enjoyed the cold water and snacks as I wait. Blake was very helpful. The older gentleman who greeted me when I pull in, made me feel welcomed. Great I enjoyed the cold water and snacks as I wait. Blake was very helpful. The older gentleman who greeted me when I pull in, made me feel welcomed. Great guy! Sorry I didn't get his name. More

Thank You to John the Service Manager!! I would like to thank Manager John in the service department. I gave Bell Ford a bad rating earlier but want to change that to 5 stars. I was waiting I would like to thank Manager John in the service department. I gave Bell Ford a bad rating earlier but want to change that to 5 stars. I was waiting on something to come in the mail and started complaining to the services department not realizing they sent it out but that it was returned back to them because the apartment manager did not realize I still lived here. So I was being unfair to Bell Ford. They did what they said they would but the and apartment manager did not. Please before you jump to conclusions, ask first because there's always two side to the story...Thank you Bell Ford and John the service Manager.!!! More

Excellent service overall. My service advisor Mike is very attentive and has been a huge help during this frustrating inconvenience. I don't feel anything else could be improved My service advisor Mike is very attentive and has been a huge help during this frustrating inconvenience. I don't feel anything else could be improved, I am extremely satisfied with my service. More

All-star service I am from Flagstaff and was down in the Valley because my grandfather passed away that morning. My Sony control system went out and the vents were blo I am from Flagstaff and was down in the Valley because my grandfather passed away that morning. My Sony control system went out and the vents were blowing extremely hot air during that 113 degree afternoon. Needless to say i was pretty frazzled when I pulled into the Service Department in the late afternoon and was fairly grumpy. Cynthia was there and took it like a champ. She gave me a smile and said she would talk with shop manager and see what she could do. A few minutes later she came back and said that they would be able to look at it this evening or 1st thing in the morning. What a relief. I received a call 1st thing the next morning with news that my Explorer was ready. And even better news that the system only needed to be rebooted. I told her I was on my way to the mortuary and I'd be by in the next half hour. When I arrived, she already had my Explorer pulled up and ready to go. I apologized to her for my "grumpiness" the day before and she said if that was grumpy i have nothing to worry about. Cynthia was an all-star for me. She and the Bell Ford Service Department came through when I really needed something positive to happen. Thank so much! More

Bell Ford always exceeds my expectations Paul is a pleasure to deal with. I'm very particular and picky. Paul and this team always exceed my eI thought it was nice that Mike made sure the p Paul is a pleasure to deal with. I'm very particular and picky. Paul and this team always exceed my eI thought it was nice that Mike made sure the problem with my car was covered under my extended warranty before the work was done. Work was done in a timely manner. I love the little café at Bell Ford. More

Good sales experiance, Service not so much. Shelly was nice in service but Service manager has made me regret buying my truck and even a Ford. Truck is six months old had a bad tire they insiste Shelly was nice in service but Service manager has made me regret buying my truck and even a Ford. Truck is six months old had a bad tire they insisted I hit something which is xx. I knew the old Bell Ford I had bad experiences years ago was still in the building. Sales guy (Sage Martinez)was excellent and he gave me a good feeling about the place I disliked years back. If only what he said in the sales process was true. Proof you should not buy any of the extra warranty's they sell you as when you go to use it is not covered. More