planetcoffee 3/20/2011 7:43:43 PM Reason For Visit: Sales (Used) I Recommend This Dealer: No Employee(s) Dealt With: Mike Almore Tom Zeffiro Customer Service: 3 Quality of Work: 3 Friendliness: 4 Overall Experience: 2 Pricing: 3 Overall Score: 3.0 My Review Of Ben Mynatt Pontiac Buick GMC: Although I am happy with my car, I cannot say I am really satisfied with this Dealer. My salesman was not very knowledgeable. When I was told a Ford Expedition drives at 27 miles to the gallon, I knew right away that he had no idea about the vehicle. I found it very frustrating that I could not get a real Yes or No answer to any of my questions. The vehicle I bought was used and I was only given 1 key and 1 key fob. I was told they would call the original owner to try to get the key. As I figured that was unsuccessful. I was told by my salesman to just go to Homedepot or Lowes and get a key. I did this to find out that it cannot be programmed. I told the salesman this after it was unsuccessful and he basically told me to try again. I decided not to deal with the salesman can call the manager. It took 2 days to get a return call. All I wanted to know is if I could come in and get a working key. Again I could not get a Yes or No answer. I tried calling the manger back and left another voicemail. It is now day 4 and still no return call. On top of all this the key fob they gave me did not work. I replaced the battery and that fixed the problem. My guess is that they knew this before giving it to me. Something as simple as a key has made me decide not to recommend this dealership. I will not recommend this dealer to anyone I know. I will not be coming back to buy another vehicle again. If they would have just said, go buy your own key as we only give what we have, that would have been fine. Instead they gave me the wrong information and I do not believe there is any excuse for someone to not return a call. To me, that is just poor customer service. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Ben Mynatt Pontiac Buick GMCAdded: 4/1/2011 11:07:59 AMBen Mynatt has been serving our area for over 34 yrs and we have always prided ourselves on good customer relations and service after the sale. Although we have obviously failed with this customer we will do whatever is necessary to make it right. We have a vast majority of satisfied customers as our ratings show and we do apologize for this instance. We will make it right.