Bennett Chevrolet-Buick, Inc. - Service Center

My husband purchased a truck from these guys based on my and my family’s recommendation. After owning the truck for less than a year, it started making this horrible knocking sound from the engine. After fi and my family’s recommendation. After owning the truck for less than a year, it started making this horrible knocking sound from the engine. After finally getting a response, he dropped the truck off with them where they had it for a month. He called numerous times and could not get a call back. After I called to speak to the salesman that my family knows personally, we got a response that they fixed the truck and he could pick it up. Immediately after starting the truck he realized that the issue had not been fixed AND he found a dent and scratch at the hood of the truck caused by the dealership. The engine cover was also scratched. We had no choice but to keep the truck at that point because we were leaving that week for our wedding and then honeymoon. He has attempted over and over to call and they will not even answer the phone to him. I was advised that they have caller ID and can only assume that they are ignoring his calls. We have been nothing but kind and patient with this dealership and now we have no choice but to pursue further action on this them since they don’t have the courtesy to respond to our calls. I would never recommend them to anyone else. More

My husband and I brought our jeep in for an oil change and they had it in and out very quickly for us. Their customer service was so great we brought our Mazda in the next week for servicing and again the and they had it in and out very quickly for us. Their customer service was so great we brought our Mazda in the next week for servicing and again they had us in and out. Everyone was very friendly there. More

The service department is fantastic! They listened to what I thought was going on with the car, did a complete evaluation and fixed the issue promptly. Tina and Tom were first rate and They listened to what I thought was going on with the car, did a complete evaluation and fixed the issue promptly. Tina and Tom were first rate and took good care of us. I would highly recommend Bennett Chevrolet service to anyone. More

Absolutely the best I’ve ever dealt with. Howard, Tracie, Carla, the technicians, David Nevin the GM, the whole team is just great!!!! Up front sales parts people,detail crew, just can’t say enough good abou Carla, the technicians, David Nevin the GM, the whole team is just great!!!! Up front sales parts people,detail crew, just can’t say enough good about them!! More

Body Shop Experience Took my car in for some body work on my on dime ($2300). Saw that this body shop was on USAAs referral list. Thinking this was a safe bet I took my Took my car in for some body work on my on dime ($2300). Saw that this body shop was on USAAs referral list. Thinking this was a safe bet I took my car there. That turned out to be a costly mistake. After the first few days the paint on the front grill area began to bubble (the first sign of poor quality). They agreed it was their poor work and made the repair. Five months later the paint on the passenger door began to chip off (the second sign of poor quality). Once again I returned expecting a similar experience...I was completely mistaken. They said the chipping had to be road damage therefore they were not responsible. There are no signs of damage other than their peeling paint job. My complaint to BBB was fruitless and a waste of time. Hope this review saves others (especially military members) some grief. I reported this experience to USAA where the complain was recorded. Go somewhere, anywhere else. More

Not a good day! So I came in for a scheduled diagnostic test at 8:30 on 7/26/14. Due to a check engine light. Mike, the Service guy said it would take about an hour t So I came in for a scheduled diagnostic test at 8:30 on 7/26/14. Due to a check engine light. Mike, the Service guy said it would take about an hour to an hour and a half,which was cool with me,I usually get good customer service here, but there seems to be some changes in the staff here, because I am not familiar with Mike, who pleasant in the beginning. Now 2 hours later I sat outside for fresh air and saw Mike slumping over to another car, and simply asked if he had an idea when my car would be ready and snapped or rather " Barked" at me that " yeah I just have to your estimate " never making eye contact either, what! This must be a bad day for Mike, because Donna nor Javier have ever snapped before and I am a patient and very nice customer. Maybe Mike needs some additional customer service trainig! By the way I am still out side 20 mins later writing this review, no car, no estimate, No Mike! Oh now 22 mins later he is yelling Ms, Jones, Ms. Jones, my head is down, and he's like " Hey you Ms. Jones? xxxx I know my name if I was Ms. Jones I would have answered! Then he says " What's your last name? I tell him then he says. Oh yeah I have your estimate, I never want to have Mike agaica Also he didn't even know the name of car I brought in. Jeez! More