I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought the car into the dealership and explained the problem. The next day I went to pick the car up and was told the problem had been corrected. Cost was about $900.
While the convertible top was operating, I was continuing to have problems with the passenger side rear window. Finally after about a month, the right rear window failed to go up. i brought the car back to Benzel Busch to report the problem. I was told by Mr. Eiseman that the rear window was NEVER repaired on my earlier visit, even though i had asked the problem to be looked at. I was told that the rear window would now cost $1,300(parts and labor) to be fixed.
I asked the dealer for a credit of some kind seeing as how Ihad already paid $900 to replace a part which didn't need replacing during the earlier visit. The dealership has refused to issue a credit. They have reduced the cost of the new repair by about $300. However, given that I paid for a part which didn't need to be installed, I expected more
I Recommend This Dealer:
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