VISIT ON 9/19/2013 (One day before the CLA250 lease rate was released to the public)
I’m in my mid-20s and I’m a Prestige Mercedes Benz customer. This year, I leased a C300 from Prestige for my mother as a Mother’s Day gift and the experience was excellent. Since I live much closer to Benzel-Busch, I stopped by to inquire about CLA250 lease. I had every intention to sign since I already extended my current lease to wait for CLA’s launch. I was assisted by sales associate Jay Lee.
For a $34,550 MSRP vehicle, he quoted $4900+ due at signing, $361.44 monthly for 36 months for 12,000miles/year (credit check wasn’t ran at this time-however I have tier1 credit). I expressed that the offer was on the high side for a $34k MSRP vehicle. Instead of explaining the breakdown of cost and assuring me that this is a good offer, he replied that if I want a “cheap payment”, I shouldn’t be looking into a Mercedes Benz.
Since he’s my sales associate, I also shared the quote I received from Lexus for a $40k MSRP vehicle. Instead of emphasizing the features that a MB has over a Lexus, he then replied that the lower cost offer from Lexus is the only way that Lexus sells their cars. He then went on to the assumption that anyone would choose a MB over a Lexus for the same price. However, I would like to note that my aunt has been a loyal Lexus customer for over a decade, not because she can’t afford a MB, but due to her personal preferences.
I commend him for priding the brand that he’s representing. However, doing so at the cost of disrespecting a customer and the brand that has long ties with the customer’s family is pure ignorance. I don’t mind putting $5,000 down at signing, as long as I’m certain that it’s a good offer. However, his approach is unnecessarily offensive. My cousin recently leased a vehicle from here, but after hearing my story, he’ll not be doing business here again. In addition, the CLA has been highly anticipated among my group of friends. However, they will not be inquiring at this dealer. After this experience, it’s apparent that Benzel-Busch service is extremely subpar compared to Prestige. I will be driving the extra 40 min. to Prestige MB this weekend.
Did you find this review helpful?