Bergey's Cadillac

I had a very disappointing experience with Bergey’s Cadillac in Plymouth Meeting. I was actively intending to purchase a 2022 Tesla Model X (VIN: 7SAXCBE56NF336270, Stock #: ECN3659A) and was told f Cadillac in Plymouth Meeting. I was actively intending to purchase a 2022 Tesla Model X (VIN: 7SAXCBE56NF336270, Stock #: ECN3659A) and was told for weeks that the vehicle was delayed due to a “software update” and that timing would not be an issue. Based on those representations, I obtained a certified check, sold my vehicle, arranged transportation, and drove over five hours round trip to complete the purchase. Upon arrival, the vehicle immediately displayed an active air suspension fault. I was then informed that the car had actually undergone strut and suspension arm replacements, not just a software update, and that the issue remained unresolved. The vehicle also produced a rattle when coming off throttle. I was ultimately told the vehicle was deemed unsafe and could not be sold, which made the entire trip unnecessary. Additional undisclosed issues included a tear in the driver seat, non-functioning powered third-row seats, and a missing trunk cargo cover. These issues were not disclosed prior to my arrival, nor was I informed that the vehicle might be unsafe or not eligible for sale. I dealt directly with the salesperson Joe LaPenta and the Pre-Owned Manager Christopher P. DeNight. This experience resulted in significant wasted time, travel expense, and disruption — especially frustrating given that I sold my vehicle and am expecting a baby soon. Transparency and communication were extremely poor. I would not recommend traveling to this dealership based on my experience. More

Had a great experience with Marcella, great customer service. Thanks for the great experience of purchasing a new vehicle. Will definitely recommend family and friends to purchase a vehicle from Bergey service. Thanks for the great experience of purchasing a new vehicle. Will definitely recommend family and friends to purchase a vehicle from Bergey Cadillac. More

Great, friendly, service! Megan was wonderful and made buying a car easy. Would highly recommend! Megan was wonderful and made buying a car easy. Would highly recommend! More

Friendly and easy to work with The dealership and sales along with support staff were extremely helpful and friendly along with support staff were extremely helpful and friendly More

Very nice, efficient, and informative! Barry helped me every step of the way and took great care of me! Barry helped me every step of the way and took great care of me! More

Absolute worst dealership experience I’ve ever had. I’ve purchased 20 news cars over the years 4 of them being Cadillacs. This dealership and the management was utter trash. Going back and forth for a I’ve purchased 20 news cars over the years 4 of them being Cadillacs. This dealership and the management was utter trash. Going back and forth for a week trying to make a deal. Turns out they didn’t even know the car was already sold days prior. Then tried getting me to agree on a different vehicle. The GM was rude. Never returned phone calls and the salesman Ryan was completely clueless. Stay away give your money to someone else that appreciates their customers. More

I came to dealer, we quickly ordered my new car. Thank you for that. They helped me well Thank you for that. They helped me well More

Great experience very professional very knowledgeable. Very helpful. Got me in the exact vehicle I wanted. Very helpful. Got me in the exact vehicle I wanted. More

I have bought a lot of cars and this was the easiest and fastest car buying experience. Meghan my salesperson is the best.. she explained everything to me about my new Tahoe fastest car buying experience. Meghan my salesperson is the best.. she explained everything to me about my new Tahoe More

Good pricing, warm efficient people. Drove from 90 minutes away and quick/easy process They are truly driven to serve like their tag line. Drove from 90 minutes away and quick/easy process They are truly driven to serve like their tag line. More