Bergey's Chevrolet

Extremely unhappy We made initially contact with a sales representative Lito. In that conversation he stated: Most of my business is repeat and referral from sa We made initially contact with a sales representative Lito. In that conversation he stated: Most of my business is repeat and referral from satisfied clients like you. My goal is to provide you with the best service. You are going to love your experience with me. Satisfied is the furthest from what I experienced with our interaction. We spoke with Lito several times throughout the day regarding a potential purchase. He initially acknowledged the fact that we lived a distance away and we are very busy with 4 kids. We were attempting to complete an initial qualification of the purchase over the phone given those initial acknowledged restrictions. We understand and recognize that no deals were going to be made over the phone, especially given we had a trade and it was a "sight unseen" situation. In the final conversation he had with my husband he stated that he was going to talk to his manager and get back to us. Yet, there was no response or phone call for the last 4 hours for which the dealership was open. I recognize it was a busy day for them, given the weekend and Black Friday, but I do not see this as behavior of someone or a company that is highly focused on customer satisfaction. In fact, this only portrays to us that our business is not valued in any way. At this point, I would not give my business to the organization nor would I recommend their services to anyone in the community. Being in sales myself, I know that reputation and customer service is the only thing that truly differentiates yourself from your competitors. I am just appalled that this is not his or the companies focus. With all this being said, I will make sure that everyone I know within the community is made aware of the service that I received to ensure that no one else becomes subject to this type of treatment. All that needed to be done was a basic phone call or email stating that our business was not wanted or that we did not qualify. That is how a reputable organization does business. More

I called Bergeys on 2/10/14 to inquire about a 2014 Chevy Silverado truck. The salesperson i talked to didn't introduce himself on the phone and was very short with me when I was asking questions about optio Silverado truck. The salesperson i talked to didn't introduce himself on the phone and was very short with me when I was asking questions about options I wanted to get on the truck I was thinking about buying. To make this short and sweet I went to Bryner Chevolet and purchased and new 2014 Chevy Silverado truck. I would not reccommend this dealership to anyone. More

Matt Cerefice was the sales person I dealt with when I purchased my new 2012 Equinox. Matt went out of his way to insure I was happy with the car, and has since contacted me to follow up on my purchase. purchased my new 2012 Equinox. Matt went out of his way to insure I was happy with the car, and has since contacted me to follow up on my purchase. I am extremely happy with the car and the service I got from Matt. More

Outstanding service and attention to detail - Chuck Harting is an absolute pleasure to do business with. I have been using Bergeys exclusively since I purchased my truck in '01, it has never seen a me Harting is an absolute pleasure to do business with. I have been using Bergeys exclusively since I purchased my truck in '01, it has never seen a mechanic other than a Bergeys mechanic. More

I use Bergey's service for any work that needs to be done on my 2008 acadia. I give Bergey's service and Bergey's service manager, Chuck Harding a 5 star rating for going above and beyond. EXCELENT SERVICE on my 2008 acadia. I give Bergey's service and Bergey's service manager, Chuck Harding a 5 star rating for going above and beyond. EXCELENT SERVICE ! More

i have purchased more than 10 vehicles from this dealership and have always been extremely satisfied ( i would never have gone back after the 1st one if i had not been). i used to travel more than dealership and have always been extremely satisfied ( i would never have gone back after the 1st one if i had not been). i used to travel more than 80 miles to go there for sales and service, except oil changes. their sales department is extremely professional and honest and does not try to sell you hidden or fraudulent aftermarket items. they will recommend the extended factory warranty but will not push you. i have always purchased the ext factory warranty because i travel a lot of miles. their service is also excellent. on several occasions i have had some relatively minor problems, which no other dealer seems to have been able to fix, but they did in a very expeditious manner. their service writers, mechanics and foremen are extremely knowledgeable. i would recommend this dealership to anyone for sales and service. every time i recommended this dealership to my friends, they were very pleased and they said it was more than worth the trip. there is no highway pressure. More

Great service! Was just in for an oil change and it went fast and got a friendly call when it was finished. Will continue to go there. fast and got a friendly call when it was finished. Will continue to go there. More