Bergey's VW of Wilkes-Barre

AUDI - WORST EXPERIENCE EVER! MUST READ STORY! Such a horrible experience from day one. I just moved here from NJ and was looking to have a positive relationship with this Audi dealership. However, Such a horrible experience from day one. I just moved here from NJ and was looking to have a positive relationship with this Audi dealership. However, this was a misconception and more of "wishful thinking." RECAP: 1. Audi S4 has a blown catalytic converter 2. Went to get a diagnosis and nothing was wrong after 5 hours of sitting and I was able to prove to the technicians and consultant the issue. 3. Leave parking lot and 10 minutes later the check engine light comes on 4. Go to Autozone and find out I have a blown catalytic converter for FREE! (How can AutoZone be smarter than Audi Technicians!?!?! Only at Wyoming Valley Motors!) 5. Go back to Audi and was told by Technician Supervisor, Paul, says since this was not modified that the warranty will be honored. 6. Was then told by Technician Supervisor, Paul, since the car was modified that the warranty isn't honored and bring back the rental. 7. Was then told to take off the flash on the motor by towing the car 2.5 hours away, spending $500, and taking a day off work and the warranty will be honored. 8. Spoke to a manager about the situation and agree with the process. 9. Supervisor Technician, Paul, gets personal after speaking with manager. 10. Supervisor Technician, Paul, says, "So, you tried going behind my back to my manager about this situation and get me in trouble, so now I can't help you." 11. Supervisor Technician, Paul, gets arrogant and schedules me for another appointment 12 days out AFTER towing my car, spending $500, taking a day off work, and taking the flash off. 12. Get fed up and decide to trade the car in for another Audi. 13. Get setup to work with Salesman Matt. 14. Salesman Matt works some numbers out, then leaves me sit at his office desk while he goes and smokes his cigarettes. 15. Salesman Matt Comes back smelling like cigarettes and tells me he needs to follow-up with the banks and will get back to me in the morning. 16. I never hear back from Salesman Matt after contacting him multiple times (Yes, I still have the texted conversation recorded in my phone). 17. I'm fed up with Wyoming Valley Motors Audi and decide to got to Motor World of Lexus. 18. I was treated with an unbelievable experience and was sitting in a brand new 2015 Lexus ES 350 the same day I walked in. 19. I COULDVE ELIMATED 18 STEPS BY JUST GOING TO MOTOR WORLD OF LEXUS, WHERE I WAS TREATED WITH DIGNITY, RESPECT, AND GOT EXACTLY WHAT THEY OFFERED. I AM LOVING THIS BRAND NEW 2015 LEXUS ES 350! STORY: I purchased a $63K Audi S4 in NJ and moved to this area. When I went to this Wyoming Valley Motors -Audi for an initial oil change, there were magazines on the table in the waiting area. Specifically, there was one brochure for AWE and adding modifications to an Audi. I was impressed with what I've read and decided to go get an after-market exhaust. Well, a month later I was seeing material and gray dust out of my exhaust. This warranted a service chekup. I was setup for an appointment on a Saturday. After waiting 5 hours, the consultant told me there was absolutely nothing wrong with my vehicle. As an engineer, this was not logical at all. So, since they could not find the issue, I had to prove to them by revving my engine in the parking lot. The consultant's first reaction is that this was normal as this was carbon output from burning fuel. I then revved it again and he finally agreed that there was something odd going on with the vehicle. He then told me to come back on Monday for a reassessment. I drove off and 10 minutes later my check engine light came on. I went to AutoZone for a reading AND it turns out that there is a Catalytic Converter issue (blown). To replace a Catalytic Converter would cost $2,700 and $1,000 for labor. However, this is covered under Audi warranty. My question is this.. I waited 5 hours in a waiting room and was told that the entire exhaust was taken apart all the way to the catalytic converter AND everything looked perfectly fine. How was I able to prove to a consultant and "supposed" "top-notch" technicians the issue in 5 minutes that they couldn't figure out in 5 hours????? But wait.. it gets better. So I bring my car back and was introduced to a Technician Supervisor named Paul. He specifically asked if the car was modified in any way. I agreed that there were modifications to the car. He then asked if the Catalytic Converter was altered, Modified, or OEM (stock). I specifically told him it was the original Catalytic Converter and was not altered. I was specifically told by Paul that there should be no issue and that this would fall under warranty. The Consultant told me he'd put me in a rental car for about a week until the Catalytic Converter came in from Germany. This was great news. Two days later, Paul (Technician Supervisor) calls me and tells me that since the car was modified there was nothing that can be done because the car was also chipped. So, I took the rental back and had a discussion with Paul. He told me to get the car flashed back to stock and then he "might" be able to help out. This meant spending money on a tow to a car shop 2.5 hours away and $500 later. I called to discuss this matter with the manager and was told that this was a positive route to take. So I agreed to move forward with the process. I was ALSO told that they honor warranties on modified cars if it does not cost a lot of money. What?!?! Are you discriminatory? That makes no sense at ALL! You either honor warranties for modified cars or you don't! After spending the money, taking a day off work to tow the car, and bringing the car back to Wyoming Valley Motors -Audi, I was greeted by Paul again. Well... The Technician Supervisor Paul got very personal about the fact I approached the manager. His words were, "So, you tried going behind my back to my manager about this situation and get me in trouble, so now I can't help you." WHAT!?!?! After going through all of this... now you can't help me??? This is customer service, not "let me take this personal" and not assist you. This is your job! So, Wyoming Valley Motors Audi decided to schedule me an appointment 12 days out. Are you kidding me???? Because you're taking things personal, you can't help me and you schedule me 2 weeks out. This is unreal! My next step was not to deal with this anymore. So, I decide to want to trade my car in and start over with a new relationship with this Audi dealership. I was setup to work with a Salesman Matt. Matt was not great working with at all. He would leave me sit at his desk for a long period of time, then come back smelling like cigarettes. Are you kidding me? This is pathetic. Never did I have an experience like this. So, Matt tells me he will follow up with me the next day after speaking and following up with a few banks. I had $10,500 to put towards a new car, plus a trade-in. Days go by and I do not hear back from Matt... No follow-up at all! I text Matt multiple times and never gets back to me. I was sick and tired of this place and decided to throw all relations out the window. I decided to go to Motor World Lexus. I walked in, was greeted with smiles and good vibes, and was provided a tour with some help picking out a car. I found a nice 2015 Lexus ES 350 that I absolutely loved. After the down payment, an Audi trade-in, and some talking with the bank I was sitting in a brand new 2015 Lexus ES 350! All the stress from buying a car was relieved, as Motor World took that stress off me, and the same about the service as well. I actually walked out of that place with a smile. I certainly can say I walked out of Wyoming Valley Motors Audi with disappointment, blown money, headaches, and wasted time. Thanks Motor World Lexus for all your help!!! As for Wyoming Valley Motors -Audi, sorry but you are horrible!!! My advice... NEVER GO TO WYOMING VALLEY MOTORS OF AUDI! GO TO MOTOR WORLD TO BE TREATED FAIRLY AND GET EXACTLY WHAT THEY SAY YOULL GET! I know a lot of wealthy people in this area and those who have political influence. TRUST ME! I will be spreading the word! More

Overall experience was exceptional. All staff needed worked overtime to assure the car (Mazda 6) ready to be driven off the showroom floor that evening (unbelievable). Tyler Freas, Sales Consultant we worked overtime to assure the car (Mazda 6) ready to be driven off the showroom floor that evening (unbelievable). Tyler Freas, Sales Consultant went above and beyond in his quality of customer service and pricing with the Manager was quick and extremely satisfying. Pricing of trade in was also extremely satisfying. Car is 2 months old and has not been serviced for any problems. Perfect. More

This was the epitome of smarmy, slick salesmanship. Given no details on the car. Took for a test drive and got 2 warnings from the car that there was NO GAS IN IT!!! Note my ratings show "very bad" f Given no details on the car. Took for a test drive and got 2 warnings from the car that there was NO GAS IN IT!!! Note my ratings show "very bad" for all but "friendliness"; that's because the salesman came across as a friendly, trustworthy, sincere human being, when in fact he's just like all the others...out for himself and the big bucks. We let our guard down because of just that and got a royal screwing. BEWARE! More

I love my new Jetta TDI. My wife and I were able to look at the vehicles, at our own pace, before being approached by Rob. He was kind and courteous. We told him what we wanted to see and he quickly and hap at the vehicles, at our own pace, before being approached by Rob. He was kind and courteous. We told him what we wanted to see and he quickly and happily guided us through the experience. When it came time to talk about the price, there was no haggling, pressure or debating. This car buying experience was easy and great. We will recommend this dealership and Rob specifically to anyone who asks. More

I had a very postitive experience when i purchased my new Volkswagen Jetta at WVM. Jim was friendly to me as well as very knowledgable about the car. He also made things very clear and answered all of my que Volkswagen Jetta at WVM. Jim was friendly to me as well as very knowledgable about the car. He also made things very clear and answered all of my questions. I would recommend him to anyone who is thinking of buying a car at WVM. More

I highly recommend this dealership. Jeremiah was honest and very knowledgeable about Volkswagens. He was actually able to find a car with all the options we needed at a price lower than we had expected to and very knowledgeable about Volkswagens. He was actually able to find a car with all the options we needed at a price lower than we had expected to spend. The negotiation was very straightforward and we feel we got a very good deal. More

Jim was very knowledgable about the car, explained in detail how to operate all parts of the car, and followed up with phone calls to make sure everything was good. I would definitely recommend Jim and detail how to operate all parts of the car, and followed up with phone calls to make sure everything was good. I would definitely recommend Jim and this dealership to my friends and family. More

Absolutely the best dealership I have ever dealt with.Sales and service are top notch.Friendly and courtious sales staff including the finance department were great. with.Sales and service are top notch.Friendly and courtious sales staff including the finance department were great. More

Horrible, no other way to describe it. Quality of work is so so at best. They did an oil change and I couldn't remove the oil filter afterwards. Had water in the trunk and tried to tell me it was my pro is so so at best. They did an oil change and I couldn't remove the oil filter afterwards. Had water in the trunk and tried to tell me it was my problem. It was the third time water was in the vehicle, so I had to get Audi of NA involved. Had some recall work done, they lefty out some screws when putting things back. No longer have any trust. Went to another Audi dealer, much better. More

Be very careful when buying from their used lot. They take trade ins and stick them on the lot without even looking at them. I caught this and had to say I wanted new tires and numerous other issues rep take trade ins and stick them on the lot without even looking at them. I caught this and had to say I wanted new tires and numerous other issues repaired before I would buy. Salesman rushed delivery of vehicle before any of this was fixed, car ended up back at service numerous times. WVM had my vehicle more than I did the first few months. Service department is terrible, no communication, very difficult to get through to anyone. For new vehicles, this dealer is probably good, but for used stay away. More