Bergstrom Honda of Oshkosh

I called Begstrom's service department because my husband and I had purchased a used car from another dealership many miles away that had been serviced at their dealership for many years by it's owner. We w and I had purchased a used car from another dealership many miles away that had been serviced at their dealership for many years by it's owner. We were hoping to get all the service records for our "new" used vehicle from Bergstrom to help our service garage better know what needed to be done and when. I called on the phone, we are 90 miles from Bergstrom, and got Dean in service. He was friendly, and very helpful. He ran off all the service records and offered to have them mailed to me. I am very grateful, and if we are in the neighborhood will stop in to say thank you in person. Thanks Dean! More

I'm not going to say the whole business is horrible, but our particular experience was very negative. I tested a used vehicle and went through price negotiations, which were pleasant. But I had one concer our particular experience was very negative. I tested a used vehicle and went through price negotiations, which were pleasant. But I had one concern about the car that I asked to be repaired. I had them put in writing that I could get my deposit returned in the event the problem was more serious or that we changed our mind. My husband and I found some information on Edmunds.com about the car we had looked at, and decided that the problem I had noted on the test drive could cost us a lot of money in the future. My husband then called the dealer the next day and, long story short, got hung up on by the (now very rude) salesman. The salesman actually called back an hour later, but only to find out where we were getting our "bad information." He was still noticeably ticked off at us. I thought that seemed pretty aggressive. We have yet to see any refund. It's been 6 days, so I'll be making another call today, most likely to a manager. As a side note, the two salesmen in the cubicle kitty corner from the salesman I was working with sat making a few fart noises (yes...fart noises...just a few, but please) and berating people who bought Fords. Does it not occur to them that Bergstrom actually sells Fords? After testing a few used cars, I've actually been considering buying a new one, but it will not be from Bergstrom. More

This was the best car buying experience we've ever had. Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much. It was a true pleasure working with him. I hope he is still there the next time we need a car. More

This was the best car buying experience we've ever had. Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much Va was friendly, knowledgeable, relaxed, not pushy, professional, no nonsense, and he had a sense of humor. He also seemed to enjoy his job very much. It was a true pleasure working with him. I hope he is still there the next time we need a car. More

I found the car of my dreams there, a slightly used prelude. The salesperson I dealt with was new and had to get everything approved with the manager, who was unwilling to negotiate the price because prelude. The salesperson I dealt with was new and had to get everything approved with the manager, who was unwilling to negotiate the price because he said it was a high demand car. But when my dad called the manager, he was able to get the price down--he perceived me as a young, non-educated buyer and treated me as such. He did not seem to want my business--and I did not want to give it to him, but I wanted the car too much. Luckily, everyone i dealt with in the purchase process after that was pleasant and seemed to care. More