Bernardi Honda of Natick

Excellent service in the office and the shop! Would recommend them to all Honda owners! Would recommend them to all Honda owners! More

This dealership goes out of their way to ensure that the customer has a great experience. It is very enjoyable to experience excellent customer service and vehicle maintenance. customer has a great experience. It is very enjoyable to experience excellent customer service and vehicle maintenance. More

Servic dependable Kerrey was great. My wife picked up car when she came home said let’s remember him he was great. My wife picked up car when she came home said let’s remember him he was great. More

I am always very satisfied with the employees attitudes and work that I receive on my service appointments and work that I receive on my service appointments More

Bought my HondaCRV @ this dealership in 2019 and continue to bring my car in for service. The service has only gotten better over the years and I am fully satisfied. to bring my car in for service. The service has only gotten better over the years and I am fully satisfied. More

Bernardi Honda has always been great to work since my first purchase back in 1988. Ariel was great to work with and kept us informed throughout the process. first purchase back in 1988. Ariel was great to work with and kept us informed throughout the process. More

I like Bernardi Honda. Staff is knowledgeable, friendly and ready to help with any issues you bring to them Good location, good service and financial specials. Staff is knowledgeable, friendly and ready to help with any issues you bring to them Good location, good service and financial specials. More

Salesman Bobby great person to deal with. The finance guy messed up the paperwork I had to go back over to the dealership to sign the paperwork again. I made my first payment at the dealershi The finance guy messed up the paperwork I had to go back over to the dealership to sign the paperwork again. I made my first payment at the dealership which didn't post. I received a letter from Honda financial stating I was past due. It was a big mess. Once I return my lease I will do business elsewhere. Service is a nightmare at that place. They offer pick up for your vehicle just to leave you hanging. It's going to the second week since I was scheduled for vehicle pick up to have it serviced and I have not received not one phone call from service. At this point they can take care of what they were supposed to take care of when I return the SUV I'm done chasing them to get my car picked up. More

Complaint: My name is Fernando, I am making a complaint. I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked in at 10:50 am. I was attended to at the workshop. They asked me to wait 30 to 40 minutes for my car to be ready. I waited 1:20, one hour and twenty minutes, and paid for the service. When I went to read the receipts, they were giving me another car, a CRV, while my car is a Ridgeline. I told them it was wrong. They didn't do the service on my car and asked for another 30 minutes. I was already exhausted and asked for my car because they didn't even apologize. Terrible customer service and lack of attention and respect. I wasted my time. 30 minutes to go, another 30 minutes to come back, and another 1:50, one hour and fifty minutes. Please, do you have that you give the same attention to customers when you sell a car, sorry but there is no way to speak well of your service. More