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Best Auto Sales

3217 N 10th st, Arlington, Virginia 22201
Sales: (703) 528-0606

Makes: Used Car Dealer
 
19% Recommend

Overall Rating 1.1

31 Lifetime Reviews

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Best Auto Sales
31 Lifetime Reviews
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Reason For Visit
Sales (New)

"They are running a big scam! "

stay away from this dealer. Scam! Don't Go There 7438 Queens Blvd Elmhurst Ny 11373.. They Are Liars. Mohammad Apr 26, 2014 Bunch of liars they say one price, before you are just about to sign the contract, the price is up $3000.00 it should be clear on the internet not when you go in very poor service. I was going to buy the E 350 put I went to world auto and honored the same price that they had on the internet, with no hidden charges!!!!!!! Kudos to world auto!!!!!!!! Brex Apr 23, 2014 I never recommned this dealer to anyone. The price you see on the internet and the price you get when you go face to face has big diffrenece. In average it may reach up to $3000. This is a big amount and it should be communicated on the interne Jane Apr 17, 2014 prices posted are NOT actual prices! Add a few THOUSAND to what you see here!! Andrew Apr 7, 2014 SCAM. The prices listed on their site are if you FINANCE. The actual price if you choose not to will be THOUSANDS more. Bob Apr 3, 2014 They are running a big scam! Won't sell a car unless you finance it so they can add thousands on to the price, stay away from this dealer.

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Fawad Awan


Reason For Visit
Sales (Used)

"WARNING!! DO NOT BUY A FROM THIS DEALER. REGRETFULL..."

WARNING!! DO NOT BUY A FROM THIS DEALER. REGRETFULL Y BOUGHT A 2008 BMW 750Li 1. Major problems with the cars. 2. They don't clean the cars before selling, or if they do, not good at all. 3. You'll find fault, STOP right there, DO NOT BUY. That will be your first and last warning. If you let them pressure you into buy, which they are very good about it, they will tell you "Oh... that's a not a problem; we 'll take care of it. Don't worry” When you hear that, it's time the leave the place or you'll buy and be miserable until you buy another car. 4. They are very pushy and Liars. They don't do emission on the vehicles, so you will have to do your own emission before they will register the car for you or before you can register. THEY WILL NOT TELL YOU THAT EMMISSION IS REQUIRED BEFORE THE CAN PROCESS THE REGISTRATION. 5. They will pressure you to sign lots of papers without giving you a chance to read. But read… ignorant is NOT A DEFENSE. They will mumble and destruct you to sign all kinds of paper work. I hope you’re reading this before BUYING and not after. They are only friendly before you buy, after that they don't want to see or hear from you ever again. Some of my problems: . I had 5 codes, from fuel level sensors A & B, Lost Communication with instrument panel cluster (IPC Control Module) and more. Car dies completely, no power whatsoever, to jump it takes about 5 to 10 minutes, No ignition lights at all, no sound, etc. Tips before buying. 1. Test DRIVE the car for at least 30 minutes, from the side streets to the highway. Drive it! 2. Take a mechanic with you, pay him or her $100 or so, will very well worth it. 3. Rent or buy ODBII code reader. Check to make sure there no code like check engine light, ABS, Catalytic Converter, O2 sensor. etc4. make sure you check UNDER THE HOOD and The ENTIRE CAR..LOOK..LOOK..LOOK UNDER THE CAR... Check for oil leaks etc. 5. CHECK to sure all the basic features works: All Doors and Windows, signal lights, radio, CD player, GPS, trunk opening, etc. DO NOT BE too excited about buying the car, even if it’s the car you’ve been looking for years, because you’ll fail to check basic things. Be careful AVOID PRIMEAUTO GROUP 3217 N 10th st Arlington, VA 22201

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Employees dealt with

Manger Chris, No trust worthy, financial lady rude, sales, don't remember his name


Reason For Visit
Sales (Used)

"I HAD TO CALL ARLINGTON COUNTY POLICE!!!! IN DESPERATE..."

I HAD TO CALL ARLINGTON COUNTY POLICE!!!! IN DESPERATE ANGER, A.J. THREATENED TO CALL IN THE CAR I WAS HAVING INSPECTED STOLEN!! NO INTEGRITY, NO SHAME, NO ABILITY TO FORECAST WHAT IT WILL BE LIKE TO UNTANGLE THE WEB OF LIES THEY SPIN, SO THEY DIVERT, SPIN IT OFF TO "I WILL HAVE MANAGER CALL YOU" THEY WILL DO ANYTHING TO AVOID THEY SHITSTORM THEY CREATE ONCE YOU CATCH THEM, LIKE DIRTY, SMELLY, WIGGLING WORMS TRYING TO ESCAPE THE GRASP OF THE HAND OF JUSTICE, WHEN YOU READ THESE COMMENTS, IT'S ALMOST COMICAL. THEY ARE CARBON COPIES OF MY EXPERIENCE!! THEN, YOU'LL SEE A POSITIVE REVIEW OUT OF NOWHERE (SEE AJ'S COMMENT- HE IS A SLEAZY SALESMAN THERE) HE IS POSING AS A CUSTOMER, ONLY HE DEFENDS THE DEALERSHIP USING THE POOR GRAMMAR THAT HE'S KNOWN FOR, AND TRANSLATED TO TEXT IT'S MUCH WORSE. THEN, TRIES TO MAKE THE ARGUMENT "WHY WOULD THIS DEALERSHIP BE IN BUSINESS 25 YEARS IF......."--------------HE DOESN'T SEE HOW TRANSPARENT THIS LITTLE TRICK IS. HE DOESN'T THINK FOR A SECOND THAT HE WILL BE SECOND GUESSED. THAT'S HOW IGNORANT, ARROGANT, AND DELUSIONAL THEY ARE. THEY TAKE YOU FOR A FOOL WHO CAN'T POSSIBLY SEE THROUGH THEIR THINLY VEILED, MANIPULATIVE xxxxxxx!! I IMPLORE ANY ALL WHO READ THIS----PARTICIPATE IN EXPOSING THIS CANCER AT THE CORNER OF 10TH AND WASHINGTON BLVD IN ARLINGTON. THE PEOPLE WHO HAVE POSTED HERE MIGHT BE LONG FORGOTTEN, BUT GIVE THEIR JUSTIFIED CONSUMER COMPLAINTS NEW LIFE, NEW LEGS. LETS HOLD BEST AUTO SALES ACCOUNTABLE FOR THEIR CONTEMPT, DISREGARD, ARROGANCE, AND DISRESPECT OF WHAT MAKES AMERICA GREAT. 1) WE ALL HAVE A VOICE 2) IF WE CATCH A BUSINESS CHEATING THE PUBLIC, WE HAVE CHANNELS OF RETRIBUTION, WE HAVE OUTSTANDING CONSUMER RIGHTS IN THE US.!! LET'S STAND UP AGAINST THESE THUGS! SPREAD THIS MESSAGE, PLEASE, TO ANYONE WHO MIGHT REMOTELY CONSIDER BUYING A CAR IN ARLINGTON, VA. YOU'LL BE DOING YOUR CIVIC DUTY. When they refused to return the car to it's advertised condition (they took the 17' run flats off, then put on 16' non-run flats, with no spare----without a mention, hoping I wouldn't catch it!!!), the salesman, AJ lost his composure. He said, and I quote "YOU NIT PICK LIKE WOMAN!" I couldn't believe my ears, and said "YOU CALL YOURSELF A PROFESSIONAL? ....NOT ONLY IS THAT A WEAK ATTEMPT AT AN INSULT, BUT IT GIVES ME AN INSIGHT INTO YOUR VIEW OF WOMEN". He then told me just to bring the car back angrily. I told him he wouldn't get away with being so unprofessional, dismissive of my time and wasted inspection money. Want to know what his comeback was?? "YOU COME DOWN HERE, AND SEE WHAT HAPPENS!" Then, immediately offering another threat.., "I will call the police and say you stole the car" (They had issued me dealer tags, and a DMW permit to drive the car for the day to get inspected) Let's stop right here for a moment.............THIS BEHAVIOR CAN NOT BE ACCEPTED. THIS IS NOT 3RD WORLD AFGHANISTAN!!!! THIS IS AMERICA, AND YEAH, WE GET TO ASK CRITICAL QUESTIONS......WE DON'T NECESSARILY BELIEVE A xxxxxxx STORY JUST BECAUSE YOU THINK IN YOUR HEAD THAT IT IS AN ANSWER WHICH CAN NOT BE REFUTED!! THEY SEVERELY OVER-ESTIMATE THEIR ABILITY TO FOOL SMART PEOPLE, AND RELY ON THE WEAK AND CONFUSED TO MAKE THEIR SALES!!! CROOKS!!! DISHONEST!! SHADY!! EVASIVE!! For every unethical move/ lie that you catch and call them out on, they are not well equipted to think their way out of a wet paper sack. Example: "The car you advertise on your website lists the sports package (includes 17" wheels) These 17' wheels are in the picture of the BMW 328 on your website. Why are there 16" wheels on this one?? What's up with that? ANSWER from A.J. "I will have to call the auction house and find out what happened, maybe they switched them out. FOLLOW-UP from ME-" Why would you call the auction house? If the correct wheels are in the picture on your website, clearly showing your dealership in the background, isn't it safe to say that the wheels were swapped out during the time the BMW has been on your lot? ANSWER from A.J. " I will ask the owner and get an answer for you" ------NOT A CRITICAL THINKER HERE!!! I KEPT ON HIM LIKE A PITBULL, I COULD TASTE HIS LIES, AND HIS SHIFTY, POORLY CONSTRUCTED EXCUSES!!!! I said, "let's go back a second to what you said about the auction house" Did you think that would make any sense to me, do you prey on stupid people who are uneducated victims? YOU MIGHT HAVE HAD A GOOD RUN CHEATING/LYING TO VULNERABLE PEOPLE WHO DON'T SEE IT COMING, BUT YOUR WEAK EXCUSES, AND INABILITY TO EXPLAIN THE RIDICULOUS LIE YOU TOLD JUST A MINUTE BACK IS GOING TO HAUNT YOU!!! I WILL MAKE IT MY MISSION TO OPEN EVERY SOCIAL MEDIA ACCOUNT I CAN, JUST TO SPREAD THE WORD. I WILL CONTACT CONSUMER AFFAIRS, THE BETTER BUSINESS BUREAU, NEWS CHANNEL 7 ON YOUR SIDE. IT'S TIME FOR THESE CHEATING, LYING, DESPICABLE, DEPLORABLE FRAUDS TO CRAWL BACK UNDER THE ROCK FROM WHENCE THEY CAME! OF COURSE, I DIDN'T EVEN LET MYSELF GET FURTHER THAN LOSING $130 TO AN INDEPENDENT PRE-PURCHASE INSPECTION. THE BMW DEALER MECHANIC SHOOK HIS HEAD!! HE TOLD ME IT HAD THE WRONG TIRES, WRONG SIZE BATTERY, RUST PROBLEMS ON THE UNDER-CARRIAGE. I REALLY FEEL SORRY FOR THOSE WHO LOST REAL MONEY HERE. THEIR COMMENTS SHOULD LIVE ON, I FEEL I NEED TO SPREAD ALL 30 OF THESE REVIEWS ACROSS THE GLOBE. DON'T LET THEIR SUFFERING BE FORGOTTEN! Now that's out of the way, here's a calmer rundown of my miserable experience with these criminals: It’s been demonstrated that they haven’t checked out the car carefully: 1) Dirty interior a. Heavy smoke smell b. Ashes in rear ashtray 2) No salesperson knowledge of package options a. Premium Package? b. Sports Package? c. Logic 7 sound system? d. Cold Weather Package? I had to research this myself by doing something any decent, consultative salesperson would do---I asked questions. I called BMW North America, and then, using the VIN, traced the dealership where the car originated from—Orange county BMW in New Jersey. If asked what options/packages the car has, would it be an unreasonable burden for a professional car sales consultant to get ahead of this and present this information to me. You don’t know when I ask???? Then say “I don’t know off-hand, but I would be happy to research and get back to you shortly” this (just as easily as I did, and I’m not the expert claiming this as my profession) Car has “sport package”, a $3,000 option, and it is advertised as such on the dealer website (www.primeautonova.com). There is a picture on the site advertising the car in which 17” wheels are shown. The significance of this---These are “run flat” tires, and cars with this package have no need for a spare tire, so there’s not even a compartment in the trunk where a spare tire could even be kept. The car now has 16” wheels, so it is very clear the tires have been switched out. Maybe the originals were bald, and they simply thought they were taking “like” wheels and switching them. The most favorable explanation for them is that they were careless. The least favorable- bait & switch?....intentionally removing to put on another car to “sweeten the deal”, thinking that the buyer of this car would be none the wiser. But what if I did the research? Uh oh….aren’t they ashamed either way? Do you think this makes them look bad either way? As a business owner, why not take these simple steps to protect their most precious commodity---there “word of mouth” reputation. The same applies to the battery, it was replaced with the wrong size. Although I’m not positive that this was done while the vehicle has been under their guardianship. The wheels were switched under their care—that can be proven with photographic evidence of the car with 17” correct wheels shown on their lot. (although the guy said he needs to contact the auction company to find out what happened). I SAID “WAS THE PICTURE ADVERTISING THE CAR ON YOUR WEBSITE TAKEN BEFORE, OR AFTER THE AUCTION? (Obviously after, but just digging in a bit). HE SAID AFTER. THEN I SAID, “WHY WOULD THAT BE IMPORTANT TO CALL THE AUCTION HOUSE THEN, WE’VE DETERMINED NOW BASED ON YOUR ANSWERS THAT THE CAR MADE IT TO YOUR LOT WITH THE CORRECT 17” WHEELS?” ………………………………………he just apologizes and says he’ll do anything to make me happy. HOW ABOUT ADDRESS THE TOUGH QUESTION I JUST ASKED. IF I CAUGHT YOU SPEAKING WITHOUT THINKING, AND JUST TRYING TO PLACATE ME WITH HALF COOKED UP ANSWERS YOU DISH UP SO SLEEZILY WITH FALSE CONFIDENCE AND POOR TACT, ADMIT IT SO WE CAN MOVE ON. OTHERWISE, I WILL CLAMP ONTO IT LIKE A PIT BULL BECAUSE I CAN’T STAND PEOPLE WHO THINK THEY CAN MANIPULATE YOU, BUT DO SUCH A POOR JOB OF IT. STAY AWAY, TELL 5 OTHERS TO STAY AWAY......, THEN TELL EACH OF THEM TO DO THE SAME. RUN THESE CROOKS OUT OF BUSINESS!!! LET'S SEND A MESSAGE THAT WHILE THIS xxx MIGHT FLY IN AFGHANISTAN, OR SOME OTHER 3RD WORLD HOLE IN THE GROUND, AMERICAN WON'T HAVE IT!!!!!!!!!!!!!

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AJ, Ernest, Tariq, Muhammed


Reason For Visit
Sales (Used)

"The epitome of a shady used car dealer. Everything that..."

The epitome of a shady used car dealer. Everything that comes out of Tarek's mouth is a lie and it's no surprise that the owner is worse. When I went to discuss the details of the transaction in the office, the owner came down with a stack of closing documents to sign before we even agreed to the terms. He stated that I just need to sign a couple documents in order for him to generate a quote for the interest rate. In addition, he covered the details of what was written on the contract with the top stack of papers and asked me to sign at the bottom. He then tried to charge me 22%. Who does something that bold? Ridiculous! In addition, they never upheld their promise to resolve the many issues on the car. The car was a lemon with nothing but problems. On top of everything, the car was delivered with an empty tank of gas. When I asked them to fill it up, they told me to come back tomorrow because they didn't have any cash. When I asked them the next day, they gave me another excuse. The owner just keeps saying "don't worry, don't worry" and then does nothing to help resolve your problems. I have never had any experience in any industry that was bad enough to compel me to write a bad review online. The absolute WORST used car dealer in the area.

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4
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Employees dealt with

Fareed, Tarik and Chris


Reason For Visit
Sales (Used)

"WORST AUTO SALES!!!!!!!!!!!!!!!!! All these workers do..."

WORST AUTO SALES!!!!!!!!!!!!!!!!! All these workers do here is LIE and LIE and LIE!!!!! They tell you, DONT WORRY, GIVE US A DAY, I PROMISE. The place is so unprofessional and disgusting. All you get from this is miscommunication And promises they dont keep. BEWARE. NIGHTMARE ON ELMS STREET!! If you want your Finances messed up or complete STRESS...this is the perfect place to go to. I cannot believe they have been in business for 25 years....ya, SCAMMING CUSTOMERS!!!! I bought a car 2 months ago and they gave me 2 sets of 30 day tags!! It took me having to harass them to get my tags!!! The for the car I bought was years worth of Driving added to the mileage because they drive the cars as their own so you have no idea what issues your car might really have. They gave us the car dirty too! I they took my car to do inspection and gave me a loaner car with the gas light on...WORST CUSTOMER SERVICE. I traded another car in and gave them $7k to put towards what they are giving me for the car and they did not pay it off!!! Till this day the loan is still not paid off...my bank converted my loan to a unsecured loan raising my rate to 18 percent and I am past due. They lied to us saying they would pay the car off and this week for 2 months!! When I went there and got one often most unprofessional accountant in the world to sign a statement that the car would be paid off Monday after she lied to me about promising to pay it off thy paid it Tuesday....THEN THE CHECK BOUNCED!!!!!!!!!!!!!!!!!! Its still not paid off WTF!!!! I am resorting to a lawyer. They dont care about your life, your business, your finances...anything. NEVER BUY ANYTHING FROM THEM!!!!! All the nice cars are a LIE!!! The owner FRED will say whatever he can so you wont do anything to him....AGAIN DO NOT BUY ANYTHING FROM THEM. I am about to write to the consumer affairs now!!!!!!!!

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Employees dealt with

FRED, ACCOUNTING DEPT LADY


Reason For Visit
Sales (Used)

"-The car was a lemon and overpriced. -90% of what..."

-The car was a lemon and overpriced. -90% of what Tarik and the owner said was a lie. -Would not honor 30 day warranty -Car was delivered with an empty tank of gas -Tried to hide the interest rate while I was signing the papers and said it was not important

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Tarik and the owner


Reason For Visit
Sales (Used)

"I bought my second car from this place, 2006 BMW 325i,..."

I bought my second car from this place, 2006 BMW 325i, easy no pressure business. I have to be honest that some of the bad reviews seem suspect, maybe other dealers who are only out to seek revenge maybe? If this dealer was so bad would they be in business for over 25 years, and sell as many cars as they do? Donâ??t take everything you read online as the bible, I would recommend anyone that is need of a luxury car to stop by and you will see how well you are treated. A.J

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John


Reason For Visit
Sales (Used)

"WORST AUTO SALES is what this dealer should be called. ..."

WORST AUTO SALES is what this dealer should be called. the absolute worst car buying experience!! Dont let their friendliness trick you, they are very nice because they are about to rip you off. They are nice but that's because they are happy to rip you off. The owner is the biggest crooks of the bunch. I dealt with Ramin, tarik, the finance manager and the owner, FRED. They do not honor their so call 30 day warranty, they just keep telling you that their shop is busy. They advertise one price will switch the price when you get there. Stay away from THIS CROOKS. EL PEOR DEALER. LADRONES AL MAXIMO. No honran la garantia, te haran firmar pronto para que tenga que comprar de ellos el carro y al interest que ellos quieran. NO FIRMES , NI ENTRES, NI VISITE. AHORRESE UN DOLOR DE CABEZA. RAMIN, FRED,TARIK SON SUPER AMABLES PERO ES PORQUE TE VAN A ROBAR ASI QUE NO DEJES QUE ESO TE HAGA SENTIR QUE TE VAN A DAR UN BUEN DEAL. ENTRE MAS FELICES LOS VEAS , MAS TE ESTAN ROBANDO.

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7
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Employees dealt with

Ramin, Tarik, Fred


Reason For Visit
Sales (Used)

"I MUST SAY THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE..."

I MUST SAY THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE AND THE MOST UNFORGETTABLE EXPERIENCE I HAVE EVER BEEN IN IN MY LIFE!!!. THESE PEOPLE AT BEST AUTO SALES ARE COMPLETE JOKES, THIEVES, CROOKS WHATEVER YOU WANT TO CALL THEM!! I PURCHASED A RANGE ROVER 2004 FROM THEM THIS MONTH AND SINCE I BOUGHT IT, BAD BRAKES, BAD ALTERNATOR, BELTS, CRACKED WINDSHIELD ON DAY OF PURCHASE THAT THEY REPLACED. THE MOMENT I DROVE IT OFF THE LOT I WAS DRIVING DOWN THE HIGHWAY AND THE TRUCK STARTED TO SHAKE. I THOUGHT TO MYSELF I "HOPE" I DIDNT BUY A LEMON. BUT INDEED I DID. KNOWING THAT THIS KINDVE CAR IS VERY EXPENSIVE MY PERSONAL MECHANIC SAYS THE DAMAGES ARE ABOUT $1500.00 TO FIX. I CALLED TARIQ AND THIS CLOWN SAYS I'D HAVE TO BRING IT IN TO THERE SHOP TO FIX AND HE WUD GIVE ME A BETTER PRICE. ALSO NOTE: THE CAR I PURCHASED WAS AN ONLINE BUY WHICH MEANS ON THERE ADVERTISEMENT ITS A FREE WARRANTY PURCHASE...HOWEVER AN ALTERNATOR AND BELTS ARENT COVERED IN THERE WARRANTY SO THEY'RE TRYING TO MAKE ME PAY FOR IT! 20 DAYS AFTER PURCHASE OF THE CAR THIS IS THE BULLSHIT I HAVE GONE THROUGH. LISTEN UP! DONT EVER BUY FROM THESE PRICKS, THEY WILL SPEAK TO YOU LIKE YOUR THEY'RE YOUR FRIEND BUT TREAT YOU LIKE A PIECE OF TRASH! WORST CUSTOMER SERVICE EXPERIENCE EVER IN ANYTHING IVE TRIED TO BUY OR DO! CHRIS WAS A JOKE, TARIQ WAS A JOKE, ALI WAS HELPFUL BUT IM SURE HES A JOKE TOO. IM PLANNING ON SUING THESE PEOPLE FOR EVERYTHING THEY ARE WORTH. HOPEFULLY OTHERS ON THIS FORUM WILL SEE THIS AND WE CAN ALL GET TOGETHER AND DO A CLASS ACTION SUIT AGAINST THEM. GET THEM SHUT DOWN AND OUT OF BUSINESS!

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7
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Employees dealt with

chris. tariq and ali


Reason For Visit
Sales (Used)

"Stay AWAY! I bought a car last March from these people..."

Stay AWAY! I bought a car last March from these people because I was in desperate need of a car, this was the worst mistake of my life. They were so friendly when I was there and made me feel like they were doing me a favor by getting me financed. Since I am a women and don't know much about cars they sure took that to their advantage. Since it was late, I was too told to take the car and we would worry about insurance and final contract later. They were even willing to lie to my insurance company for me just as long as I took the car. I refuse to drive away without insurance so we made sure to get that at least. I signed papers thinking that was my contract but they told me an estimate of my payments and said the finance company would mail me the final copy. Being happy I was back on wheels I left. A few days later my engine light comes on and I took it back. They sent me to their "other shop" and I left the car there to get it fixed. A day went by, and I did not hear from them so I had my boyfriend go to see what the problem was. They said they had fixed it and the engine light was off. On his way home, the light was back on. Once again I had to take it back, this happened a few times and they did not fix anything. I took it somewhere else to have it checked and they told me the catalyst converter was bad, along with other things. I was told this car hadn't had a tuneup. The car had 115k miles on it but no tuneup was done. I called to tell them and they gave me an appt for a week later. For the 6th time I took the car in and left it. By now the 30 days of warranty had passed and I got my car back. Yes my engine light came on and I was unable to get my inspection passed bc of it. They gave me another set of temp tags, took the car in and I guess turned off the ingine light. They never fixed or did anything to my car and told me they did not know what i was talking about bc the car fine. Safe to say, a year later and over 1500$ on repair work done just to keep the car alive, my light is still on and I have a list of problems to fix that will cost a lot more than what the car is worth and what my loan amount is for. I am terrified of having this car die on me so I barely use it. I'm paying a ridiculous amount a month for a few years to have a car I can't drive that will die at any given moment. With so many people on here that have been taken advantage off, this can't be legal. We should all get together and all file a class action suit against this company. Everyone that was lied to should get their money back and all the extra money we put into these lemons. If anyone knows how to go about this, please contact me.

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Hash, And Manager
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