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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
163 Reviews
Call Service Center (231) 903-4528

163 Reviews of Betten Baker Cadillac - Service Center

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August 23, 2025

I continue to bring my vehicle to Betten Baker Muskegon because the service is exceptional. I live over an hour away with four dealers closer and I continue to use Betten Baker. More

by imakeeper101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gianetti
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Aug 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I truly appreciate your loyalty to Betten Cadillac, especially considering the distance you travel. It's fantastic to hear that you find our service exceptional. We look forward to continuing to provide you with outstanding service on your future visits! Safe travels, and see you next time! Sincerely, Rob Morris | Service Director

August 23, 2025

There is too much dishonesty and price gouging. I was told that it cost $400 for transfer case service. More

by Reedell Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience, Reedell. I understand your concerns regarding pricing and service at Betten Cadillac. Your feedback is valuable as it helps us maintain our standards. I encourage you to contact me directly so we can discuss your concerns further. Thank you for your input. Sincerely, Rob Morris | Service Director

August 22, 2025

Promises made and kept Truck ready quicker than expected Good coffee and treats were nice More

by Cactusmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pike
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I'm thrilled to hear that your truck was ready quicker than expected and that you enjoyed the coffee and treats during your visit. At Betten Cadillac, we strive to provide an exceptional experience for our customers. Looking forward to seeing you again soon! Sincerely, Rob Morris | Service Director

August 22, 2025

Did it in a very good time and were very nice to deal with. Also like having a coupon for the oil change. More

by jefferyjmeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I felt with
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Aug 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review, and for sharing your experience with us, Jeffery! I'm glad to hear that your visit to Betten Cadillac was timely and pleasant. It's great to know you appreciated the oil change coupon as well. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

August 22, 2025

Scheduled appointments are on time and completed quickly. . Scheduling an appointment is quick and easy. More

by RWALTERINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barnes
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Aug 23, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your positive feedback! I'm glad to hear that your appointment scheduling and service at Betten Cadillac were efficient and timely. Our team strives to make the process as smooth as possible for our customers. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

August 17, 2025

They Had our car for three months plus. The only reason the part was finally delivered was because we called the 800 number. After three months our car was returned filthy inside and o More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 18, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand your frustration regarding the extended timeframe for your vehicle's repairs and the condition it was returned in. At Betten Cadillac, we strive to meet high standards of service, and your feedback helps us work towards improving. I encourage you to reach out directly to me to discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Rob Morris | Service Director

August 17, 2025

Always the best customer service. Easy to get an appointment and get in and out. More

by kayddid5149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 18, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! Thank you for the 5 stars!

August 17, 2025

Just got an oil change and tire rotation. Enjoyed this service.I do think the tire air pressure is to high. Ride feels rough. Need to let some air out. Always good service. More

by Michael Swiatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Aug 18, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you Michael! We greatly appreciate the 5 stars. We'll certainly relook at the air pressure if you'd like.

August 17, 2025

I bought a car from you and I was very pleased I would come back More

by Alvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you Alvin. We greatly appreciate the 5 star review

August 16, 2025

Everyone at Betten is very helpful, friendly, professional and caring from office staff, sales to maintenance.. More

by sharonnaumoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I am thrilled to hear that you found our team at Betten Cadillac to be helpful, friendly, and professional. Your feedback means a lot to us. We look forward to welcoming you back soon! Sincerely, Pete Adkins | padkins@bettengm.com

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