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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
164 Reviews
Call Service Center (231) 903-4528

164 Reviews of Betten Baker Cadillac - Service Center

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August 16, 2025

Everyone at Betten is very helpful, friendly, professional and caring from office staff, sales to maintenance.. More

by sharonnaumoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I am thrilled to hear that you found our team at Betten Cadillac to be helpful, friendly, and professional. Your feedback means a lot to us. We look forward to welcoming you back soon! Sincerely, Pete Adkins | padkins@bettengm.com

August 16, 2025

I’ve been in there about 6 times for the same issue and I haven’t had the truck for one year yet. More

by STEVENHKNOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Giannetti
Report | Print
Aug 18, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Steven. I understand your frustration regarding the repeated visits concerning your truck. I appreciate you bringing this issue to our attention, and I encourage you to reach out to me directly at Betten Cadillac so we can discuss your concerns further. Your satisfaction is important to us, and we want to ensure your experience improves. Sincerely, Rob Morris | Service Director

August 16, 2025

All right All I know is I'm concerned about the 6. 2 litre motor in this Chevy I drive. More

by kurt570
Recommend Dealer
Yes
Employees Worked With
All service people I spoke with due to another recall on my truck!
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Aug 17, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your concern regarding the 6.2-liter motor in your Chevy, Kurt. At Betten Cadillac, we want to ensure you feel confident and comfortable with your vehicle. If you have any specific questions or need assistance, please don't hesitate to reach out to us. We're here to help! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

Aug 19, 2025 -

kurt570 responded

I"m leasing this truck wondering whether I should purchase it or not due to 6.2 motor issues, or should I turn it in? I"m getting near the end of the lease and not sure which way to go,

August 14, 2025

The service staff provided great communication, I experienced timely service, and all of the staff were friendly. More

by kmgaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your positive feedback! I appreciate your kind words about our service staff at Betten Cadillac. It's fantastic to hear that you experienced great communication, timely service, and friendly interactions. We look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

August 13, 2025

Service was fast, cost effective and friendly. I would strongly recommend them and will return when further service is needed. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Chester
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words, John! I'm glad to hear that you found our service at Betten Cadillac to be fast, cost-effective, and friendly. Your recommendation means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to reach out for any further assistance! Sincerely, Rob Morris | Service Director

August 13, 2025

In for a oil change and nice man checked me in and off my car went or service. After about 1 hr it was done paid and out the door . More

by ARENDSDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us! I'm glad to hear that your oil change was completed smoothly and efficiently at Betten Cadillac. We appreciate your feedback and hope to see you again for your next service! Sincerely, Rob Morris | Service Director

August 13, 2025

Did a great job everything was on time got me in and out of there quickly More

by VINCECLARK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Addicott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Vince! I'm thrilled to hear that you had a great experience with us at Betten Cadillac and that everything was handled promptly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

August 13, 2025

You arranged for a next day appointment when I called. Always easy to schedule service with Joe. More

by Wrenchbender57
Recommend Dealer
Yes
Employees Worked With
Joe Giannetti
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Aug 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I appreciate you sharing your experience with scheduling your appointment with Joe at Betten Cadillac. It's great to hear that you found the process easy. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

August 13, 2025

Some of your people are not nice and friendly to me 😞To me you need some help More

by jazzmand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience, Jazz. I understand your concerns about the interactions you had with our team. At Betten Cadillac, we aim to provide friendly and helpful service to every customer, and your feedback helps us see how this experience impacted you. If you'd like to discuss your visit further, please feel free to reach out to me directly. Your experience matters to us. Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

August 12, 2025

I was have a problem with my air conditioning and was able too get an appointment.my main problem was we were going camping the next day.Jason Ziskie was awesome he was able to get all the issues with my More

by Michael Swiatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziskie
Report | Print
Aug 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the great review and 5 stars Michael. We greatly appreciate you and your business. I'll pass along the Kudos to Jason!

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