Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
165 Reviews
Call Service Center (231) 903-4528

164 Reviews of Betten Baker Cadillac - Service Center

Sort by
August 06, 2025

Professional customer service. Advisors Listen. No up selling! Not over priced. Courtesy van if needed. More

by SANDERSM991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your review! I'm glad you experienced professional customer service and appreciated our advisors' attentiveness at Betten Cadillac. It’s our goal to provide great service without the pressure of upselling. We hope to see you again soon and thank you for choosing us. Sincerely, Rob Morris | Service Director

August 06, 2025

Martin was fabulous. Found the problem with my tire, ordered another one and had it the next day. More

by Prosec.julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Garcia
Report | Print
Aug 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Julie! I'm happy to know that you had a great experience with us at Betten Cadillac. It's great that Martin was able to quickly address the tire issue for you. We look forward to seeing you again for any future needs. Sincerely, Rob Morris | Service Director

August 06, 2025

Easy setting up the repair and scheduling the installation. When done the tailgate looked and operated wonderfully. Like new. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body work estamater and secretary
Report | Print
Aug 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Tom! I appreciate your positive feedback about your experience with Betten Cadillac. I'm glad to hear that the repair and installation process was easy for you, and that your tailgate looks and operates wonderfully. We look forward to assisting you again. Sincerely, Rob Morris | Service Director

August 06, 2025

Service was excellent. I understand the need for an appointment to repair a vehicle, although I thought it was very strange that I needed to make an appointment to drop off More

by trevordeater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone from the service department.
Report | Print
Aug 07, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Trevor. I'm pleased to hear that you had an excellent experience with our service at Betten Cadillac. I understand that scheduling an appointment for dropping off your vehicle can seem unusual, but it helps us ensure that we can attend to all our clients promptly. We appreciate your understanding and hope to see you again for your next service! Sincerely, Rob Morris | Service Director

August 05, 2025

We've had the same service for 6 yrs, since we purchased our car. Steve Barnes is knowledgeable, professional and cares about his customer. More

by slharburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Barnes, Service dept
Report | Print
Aug 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the 5 stars! We appreciate you! Steve is great to work with. I'm so glad he could assist.

August 05, 2025

Joe was professional friendly and helpful. Great service advisor and nice dealership. Will be back! More

by Samslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
Report | Print
Aug 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Fantastic! Joe is a wonderful person to work with.

August 04, 2025

Very friendly atmosphere, my salesman Greg Pike was fantastic, got me everything I needed and wanted in my NEW Acadia. I also had great conversation about warranties with the Finance Manager Jason Ho More

by Kmerriman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Horton
Report | Print
Aug 05, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words! I am thrilled to hear that you had a great experience at Betten Cadillac. It's wonderful to know that Greg and Jason provided you with exceptional service while you found your new Acadia. We appreciate your feedback and look forward to serving you again in the future! Enjoy your Acadia! Sincerely, Rob Morris | Service Director

August 03, 2025

Hated the service they didnt fix my car right reporting to Better Business Bureau ASAP More

by Sirleyh952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept Brice,
Report | Print
Aug 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

I'm more than happy to look into your concerns. Please feel free to contact me at slandreth@bettenautogroup.com

August 03, 2025

Took care of my need for an oil change on a Saturday so that I could do I could sell my car 🚗 on Monday. 👋 More

by Rctoppen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the review. We aim to provide a 5 star experience every time. Please let me know how we can accomplish that next time! slandreth@bettenautogroup.com

August 01, 2025

The body shop does an excellent job of keeping you up to date and status of your repairs. The quality of work is exceptional. I highly recommend. More

by terryw396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body Shop.
Report | Print
Aug 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words! I am thrilled to hear that you had a great experience with our body shop and appreciated the communication and quality of work. Your recommendation means a lot to us at Betten Cadillac. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

1
...
3
4
5
...
17