Biener Audi

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Biener Audi:
My experience at Biener Audi was extremely pleasant! I was greeted by the very friendly staff instantly and from the moment I walked in the door I was made to feel as if I was someone special. This was my first car buying experience and I could not have asked for it to be any better. Rich spent the better part of his morning making sure that I was happy with what I was purchasing, and George made the credit process seamless. I love my new car and would definitely recommend this dealership! Thanks Biener!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Biener Audi:
I leased my first care from Beiner Audi. It was a fast and super easy process. I love my new Audi A4... they gave me a great deal on the premium plus package. Rich was very knowledgeable on all of the features of the car... he took 30 minutes out of his day to walk me through everything! Besides, they are honest and friendly. I expect to lease from them again for the second time when this lease is up. The 2009 A4 Quattro is a remarkable machine - I absolutely love it! I would recommend Beiner Audi to anyone!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Biener Audi:
The service quality poor ( dings in my door - I had to leave the car for a few extra days to fix the bady damage and paint the door).Had to go there 3 times for a diagnosis on a check engine light. They lied about the what's going on with the car...saying that they spent more than 2 hours to connect to the car's computer and they need more time ( they need me to pay extra) to trace the wiring because something it has to be broken.This was a big lie because I was able to pool faulty code out with a universal scaner and when I show them they tried to convince me that is not an official code, it actualy states that there is no communication with the computer. The code was P 1128 (17536).I broght the documentation the next day to the manager and then he approved that is an official code.Then they told me to have the injectors cleaned for $300 and that is gonna fix the problem because there is nothing else wrong with the car and they even promissed me the problem will go away...after this was when I had to leave the car there for 3 days because the ding on the door.Took it after 3 days check engine was back on.They said bring the car back.Another 2 days and then they came up with the faulty MAF sensor...wich it was one of the parts I suggested to be checked along with the vacum lines because that is where the faulty code is comming from(air intake sistem).So they asked me for another $514 to have that replaced.Total $950 for a bad MAF sensor wich cost $220.The rest of $730 was for labor and diagnosis.That means about 6.5 hours at their hourly rate. I know the sensor takes abpout 20-30 minutes labor to be replaced...so, it results in 6 hours of diagnosis.What can I say more than this? Definetly I shorted this out and I missed a lot of details of my story...but I'm just thinking if in this case when they knew I'm not "out of space" about this problem and I even gave them suggestion about what I need to be checked ...what happens with people that have no ideea and just go there leave the car and come back to pay when it is done? Just this one bad sensor cost me about 10% of what my car is worth on the market.By the way it is a 2001 TT roadster,quatro, manual tranny with 27 000 miles. I'm seriously thinking if AUDI is for me, or maybe just for rich people who can afford and don't care about beeing ripped of by somebody that just beeing licenced is using AUDI's name anyway possible to get rich.

Regards,

Sabin Leu

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Biener Audi:
Had my car towed due to stalling problems. Audi roadside assistance was quick and effective.

Dealer called me within 1 hour of my car being towed(dealership is around 35 minutes from my house). I explained my problem, he said that they will look into it and call me back later in the afternoon. Called back about 5 hours later saying they found the problem, fixed it and car was ready.

Car seems to be running fine so far, apparently it was a faulty fuel pump.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Biener Audi:
Bought a 2005 Ford Escape hybrid advertised online for $17,977.00 from Keith. We agreed on the price via phone and I documented with a follow-up e-mail. Drove from Plattsburgh, NY to Long Island to pick up vehicle.
Because I was paying with cash, paperwork was hurried and they seemed eager to get me out of the dealership. At first look, the car seemed fine, but once I drove away, noticed how filthy dirty the inside was and the tank was almost out of gas.
When I got home that evening, I went over the paperwork and noticed they had overcharged me for the vehicle by $515.00! True, I felt that it was my responsibility to have thoroughly reviewed everything before signing, I was tired and wanted to get back on the road to make it home before dark and missed the mistake. When I called them about it, no one returned my calls or e-mail. They scammed me out of $515.00 and won't even return my calls....don't ever deal with these used car salesmen..they are dishonest crooks!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Biener Audi:
I returned and leased my second AUDI A4 from Beiner because the service and general knowledge are excellent. I know cars technically, and I appreciate competent work. Besides, they are honest and friendly. I expect to do it again for he third time when this lease is up. And besides, the A4 Quattro is a remarkable machine - I love it. I would and have recommended Beiner to anyone.

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