Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,104 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,104 reviews
August 03, 2025
Victor was a great Sales man and not pushy and had lots of patience with us. Albert was awesome also and took care of some things for us of patience with us. Albert was awesome also and took care of some things for us More
by SSHERBROOK80
Verified Customer
August 02, 2025
Mario Paniagua recommendation: Mario was the consummate salesman in the purchase of my 2022 Cadillac XT5. He was honest, transparent (a rare talent), and his communication skills were off the ch consummate salesman in the purchase of my 2022 Cadillac XT5. He was honest, transparent (a rare talent), and his communication skills were off the charts. For every question I asked, and I had many, he responded in a timely manner and most of the time he included pictures to show the answers to my questions. His knowledge of the vehicle and his expertise gave me confidence in the Cadillac. Mario followed up several times after the sale which I consider an exceptional effort on his part. He made the buying experience pleasurable and rewarding. It did not surprise me that he completed the sale with this special effort. I highly recommend that if you are looking to buy a car, in particular a Cadillac, I would contact Mario Paniagua at Big Star Cadillac and utilize his skills and talents to find that vehicle for you. You will not be disappointed. When I look for another vehicle somewhere down the road, my first phone call will be to Mario because of this exceptional experience. Thank you sincerely, Richard Collura Ashland, NE More
by rick.collura
August 02, 2025
We found our CT5 3 hours away in Houston. From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we w From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we went straight into numbers and working with everyone. Big Star Cadillac gave us an amazing deal on our vehicle and Casandra plays a big part in that. When she says “let me go to work for you” she certainly does. Everyone was so kind from Angela with our finance docs to Deyme taking the time to show us super cruise and other unique features. The car was spotless and presented with a red bow. We appreciated everyone so much for making this such an easy transaction and for everyone being so kind. If we find ourselves wanting another Cadillac in the future we would certainly reach out to Casandra! Thank you! More
by CARSONOWENS1
August 02, 2025
Very helpful, and accommodating. They saved me some cash and still got me where I wanted my payments to be. Very comfortable waiting areas They saved me some cash and still got me where I wanted my payments to be. Very comfortable waiting areas More
by kealc3
August 02, 2025
I’ve always had excellent service at Big Star from my salesman to the concierge that comes and drop off a car if I have to have a loaner and especially my service representative Ainsley, she always takes salesman to the concierge that comes and drop off a car if I have to have a loaner and especially my service representative Ainsley, she always takes great care of me More
by hollubs
August 01, 2025
Time for warrant reprogram took 30 minutes but reticle sat 3hrs and 45min to before work was done sat 3hrs and 45min to before work was done More
by CLOPEZ195261
Employees Worked With
August 01, 2025
Mr. Mauricio went above and beyond in providing exceptional customer service . He helped make a long process as smooth and painless as possible. Thank you and your team. exceptional customer service . He helped make a long process as smooth and painless as possible. Thank you and your team. More
by Lorenamorenocnj
Employees Worked With
July 31, 2025
Very pleasant experience. Ainsley was very thorough; on point. My new go to for any of my car’s needs. Ainsley was very thorough; on point. My new go to for any of my car’s needs. More
by tyricethomas
Employees Worked With
July 31, 2025
I was in and out in one day for a recall issue, I'll use this service department again. this service department again. More
by John
July 31, 2025
Cassandra was great to work with. Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend her and dealership. More
by Stacy
Employees Worked With
