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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,302 Reviews
Call Service Center (281) 819-4641

1,302 Reviews of Big Star Cadillac - Service Center

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August 03, 2025

Victor was a great Sales man and not pushy and had lots of patience with us. Albert was awesome also and took care of some things for us More

by SSHERBROOK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
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August 02, 2025

I’ve always had excellent service at Big Star from my salesman to the concierge that comes and drop off a car if I have to have a loaner and especially my service representative Ainsley, she always takes More

by hollubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
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August 01, 2025

Time for warrant reprogram took 30 minutes but reticle sat 3hrs and 45min to before work was done More

by CLOPEZ195261
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience due to the long wait. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 31, 2025

Very pleasant experience. Ainsley was very thorough; on point. My new go to for any of my car’s needs. More

by tyricethomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 31, 2025

I was in and out in one day for a recall issue, I'll use this service department again. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin
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Jul 31, 2025 -

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 29, 2025

Albert helped me set up a service loaner for the warranty work my CT5 needed. He was very helpful on helping me understanding the process needed. I was always text on updates and progress with my car. Thank More

by jrgpdrz
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Ramirez
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Jul 31, 2025 -

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 26, 2025

Well, I don't want to give you a bad review, but you guys were supposed to undo the passive alarm, well when we got home it's still doing it, when I walk away from my vehicle within about 15 seconds the horn More

by AGPSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Big Star Cadillac responded

Thanks for your business and your feedback. We're really sorry to hear that the problem wasn't resolved after your visit. That's definitely not the experience we want you to have. We understand how frustrating it is when a repair isn't completed as expected. We'd like to get this fixed for you right away. Please contact me directly at your earliest convenience so we can schedule a time to re-examine your vehicle and ensure the passive alarm is functioning properly. Daniel Wood, Service Manager, dwood@bigstarcadillac.com

July 25, 2025

Service advisor Albert was awesome. Could have been better and faster Service from technicians. Decent overall More

by jellis4581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Big Star Cadillac responded

Thank you for your business and review. We're glad to hear that Albert provided you with awesome service, and we appreciate your honesty regarding the service and overall speed. We understand your desire for a faster service experience. We want to assure you that in addition to the specific services requested, our team also perform a suite of added-value touchpoints. These include a comprehensive multi-point vehicle inspection to ensure your vehicle's optimal performance and safety, as well as a complimentary hand car wash to return your car to you in pristine condition. These steps, while adding to the overall service time, are integral to the luxury experience and thorough care we aim to provide. That said, we truly value your input and are continuously looking for ways to improve the speed of our service to maximize customer convenience without sacrificing the quality and value you expect from us. It is certainly possible that the shop time you experienced was still excessive, and there may be circumstances that contributed to the delayed completion of your vehicle. If you feel that this is the case, please reach out to me directly at vtrevinjr@bigstarcadillac.com, as we would like the opportunity to research and address that with our team. Vennie Trevino, Service Director

July 25, 2025

I purchase a 2020 CT5 Cadillac around the first of May 2024. During this time I have had the check engine light come on 4 times. Each time the issue was resolved to my satisfaction.During one of the times More

by scaffoldgod12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 24, 2025

Not fixed 2 of the 3 issues. Travelled for an hour each way and now probably go thru the same hassle to fix the issue. More

by DHANUNJAY.BOYAPATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jul 25, 2025 -

Big Star Cadillac responded

Thank you for your business and review. We're truly sorry to hear that we didn't fully resolve the issues with your car and that you had such a long drive for what turned out to be an incomplete repair. As a world-class luxury dealership and service center, we understand this is not the exceptional experience you expect, and we sincerely apologize for falling short. We understand your frustration about having to travel again. Please contact me at your earliest convenience at vtrevinojr@bigstarcadillac.com. We want to make this right by prioritizing your next visit, ensuring both remaining issues are fully addressed, and demonstrating the level of service you deserve as a Big Star Cadillac customer. Vennie Trevino, Service Director.

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