Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Daniel Q= Great customer service Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his servi Before I had a lot of issues with this dealership and service reps.. but Daniel Q has changed that for me. He's done an exceptional job with his service. Also, Michelle in rental has also been more than helpful. She helped me get in touch with Daniel for his service and had great service herself. Thanks More

Liars Called dealer to ask specifically about a used vehicle on the lot, assured me it was there, drove there and vehicle not available and try to sell me a Called dealer to ask specifically about a used vehicle on the lot, assured me it was there, drove there and vehicle not available and try to sell me a different call. Manager refused to let me speak with salesperson .. Wasted my Saturday night . Had a similar experience 4 yr ago .. I'll never step foot on their lot again More

Dedicated staff Working with Chris H was great. Very dedicated and patient. Request him by name! I didn't like the four and a half hour wait to see finance but it w Working with Chris H was great. Very dedicated and patient. Request him by name! I didn't like the four and a half hour wait to see finance but it was a busy Saturday evening. More

Purchase a new SUV It was my first experience buying a Jeep it was very impressed with the service that was provided by the sales men he was able to find what I was look It was my first experience buying a Jeep it was very impressed with the service that was provided by the sales men he was able to find what I was looking for at best price. More

Sold truck to another when I had a deal in place to buy Went into dealership to test drive a vehicle. Decided I wanted it but needed to come back next day with financing from credit union. Salesman sold v Went into dealership to test drive a vehicle. Decided I wanted it but needed to come back next day with financing from credit union. Salesman sold vehicle when I had appointment. I asked the day before to put down a retain payment but he said they did not do that here. When I spoke with manager the next day, he asked me why I did not. Either a lie or an ignorant salesman. They then tried to sell me a new vehicle way above my budget. I took time off work twice and my time was not respected. Get everything in writing, what they say cannot be trusted. More

Great experience It was a great experience. Sales team understood our needs and worked to meet them. Entire process from vehicle selection to finance was extremely ef It was a great experience. Sales team understood our needs and worked to meet them. Entire process from vehicle selection to finance was extremely efficient. More

Great dealership! Great dealership friendly salespeople!! This is the 4th vehicle I've purchased from this dealership each time smooth sailing. Friendly and courteous s Great dealership friendly salespeople!! This is the 4th vehicle I've purchased from this dealership each time smooth sailing. Friendly and courteous salespeople. I tell my friends and family about them. More

Love this place now Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michell Like I said before previously it was a rocky start my first visit to Clearlake dodge. But time and time again I'm more and more amazed at what Michelle Paxton accomplishes for me at this place!!! She goes above and beyond what's expected of her in my opinion. This is no BS guys and gals. On another point I've now grown fond of Mrs. Dorena Boyd the service drive woman who greats me as I'm exiting my truck. It's like she knows my truck. All I can say is WOW!!!!!!! More

stellar focus on customer experience I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially v I was delighted with the problem solving approach of the extremely affable service manager. Her focus on customer and fairness turned a potentially very negative experience into a positive one. She really cared which is so seldom found in the service sector. Another customer was raving about the service of the two ladies referenced and of the aesthetics of the dealership as we waited. More

Best buying experience! Just bought my First Jeep ever From Raul! I have long been an owner of BMW's, Raul made my buying experience the best I've ever had. This is saying a Just bought my First Jeep ever From Raul! I have long been an owner of BMW's, Raul made my buying experience the best I've ever had. This is saying a lot coming from a Luxury brand. Raul was very patient and very professional! I love my new Grand Cherokee Trailhawk! Once again Raul I truly appreciate you taking your time and giving me the best buying experience I've ever had! More