Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Excellent service I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service sta I have been to Clear Lake Dodge Jeep dealership several times and I am always impressed with the service and overall friendliness from the service staff. In particular I have always dealt with Dorena Boyd and Michelle Paxton for problems with my jeep wrangler and they manage to make my jeep problems a pleasant experience. I used to own a restaurant in Pearland Tx. and I would love to have people of their caliber working in my organization. Thanks More

Jeff Kuithe is a genius? I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again I read a review that stated Jeff Kuithe is an idiot. I have to fully disagree as I now believe he is the antithesis of that. I took my car in again (it is 5 years old) for a recall to reprogram something. A friend of mine that is an 18 wheeler mechanic told me that what they were going to do would take about 30 to 60 minutes to complete. After making the appointment I was told they would need the car for 1 or 2 days. I remade the appointment for when I was off work on a Monday and Tuesday. When I got there for my prescheduled 8am appointment I was told this could take 3 or 4 days. I said I would like to talk to Jeff. The service adviser told me he doesn't get there until 9 or 10 O'clock. The car got checked in and I waited for my ride. I never discussed a loaner car and they never suggested one so I cannot speak to the status of that. I would not have been able to return a loner car until Saturday so I assumed that would cost me more money than necessary. As my ride got there at 9:20 to pick me up I realized there was something in my car I needed. I felt bad about that as they did ask me if I got everything out of my car. I was taken back to my car which was in the parking lot to retrieve my items. Jeff was still not there. My car was ready the following day except there was a brake light out that I had ask them to replace. It was not done. At around noon or so I ask to speak to Jeff and was told he goes to lunch from 11:30 to 12:30 daily. I was going to ask Jeff why I had an 8am appointment to have my car parked in the lot. I could have done that myself without an appointment. Now, either Jeff is a genius for keeping his job or he simply doesn't exist and the place runs itself. I have written a previous unfavorable review as their service is consistently horrible. They have never gotten it right for me. I actually think I would have been disappointed at this time with quality service from them. I tried to call Jeff and never got a return call (does he exist?). I also called another number (Sophie or something) and never got a return call. The car is fine and the sales person was good. I don't take much stock in that as they are sales people. They have the gift of gab. If you buy a car from them beware of the service department and if you see Jeff call me. More

Awesome experience Had a great experience and got the prices we wanted on both vehicles. Would recommend this place they go above and beyond to work with you and help yo Had a great experience and got the prices we wanted on both vehicles. Would recommend this place they go above and beyond to work with you and help you More

Great Service! I give this rating because I thought the service and people where great! They took care of my preferences to purchasing a new vehicle and left satisfi I give this rating because I thought the service and people where great! They took care of my preferences to purchasing a new vehicle and left satisfied. More

sales/service I purchased a vehicle from them beginning of December and negotiated tires into the price. Took sales associate 2 weeks to send my paperwork to the co I purchased a vehicle from them beginning of December and negotiated tires into the price. Took sales associate 2 weeks to send my paperwork to the correct department to order. When I took my vehicle to get the tires I was given the wrong brand of tires (received Michelins instead of Bridgestone Dueler A/T Revo 2. Nobody will return my phone calls or emails to correct the issue. Horrible Dealership!! More

Buyer Beware While waiting for the car to be brought up I overheard another salesman tell a customer the car they called about was sold at auction, but they had an While waiting for the car to be brought up I overheard another salesman tell a customer the car they called about was sold at auction, but they had another one. It took 30 minutes for the car I called about and I was told it was not clean and ready. What an understatement! Tires were worn out and the car was filthy! I told them I was coming from 40 miles away 5 hours previous. We left before he had a chance to offer another car. This is a con called the bait and switch. It is unconscionable that this is their method of operation to mislead their customers. I will be telling everyone I know not to do business with them. After checking their reviews I saw many others had the same experience. More

Michelle in Service is a must!! Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just Took my truck here for a second opinion because the previous dealership down the road didn't seem to honest with the $600 quote they gave my wife just to fix a window motor. My wife took it to Clear Lake Dodge and spoke to a Michelle in service. She explained the situation to Michelle and my concerns for the outrageous amount and Michelle assured her the $600 was way out of line. She took great care of my vehicle and wallet and also through in a complimentary tire rotation just for safety. This will be my goto dealership from now on especially knowing Michelle took great care of my wife rather than a know it all service guy who thought he could get one over on a woman. More

Sales/service General management, I hope you know what a prize Ms. Paxton is for your dealership. I recommend you to all my family and friends. I will continue to u General management, I hope you know what a prize Ms. Paxton is for your dealership. I recommend you to all my family and friends. I will continue to use this dealership. More

Sales My experience today was awesome. My salesman Von Wilson was great he took care of me to the fullest. I left with a 2016 Dodge Charger Thanks Von Wilso My experience today was awesome. My salesman Von Wilson was great he took care of me to the fullest. I left with a 2016 Dodge Charger Thanks Von Wilson and Clear lake dodge More

Great Service Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type Always great service, Michelle Paxton is the friendliest person there. The service department overall is very helpful whenever I come in for any type of service. More