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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
761 Reviews
Call Service Center (281) 699-2793

761 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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April 05, 2025

Horrible service by manager Joe. Could not give us any answers. Just kept saying no to everything instead of try to help and find a solution for the customer. More

by jordynngarza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager - Joe
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Apr 07, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hi Jordynn, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 04, 2025

Requested to be updated either by text or via email and unfortunately that didn’t happen. That’s why I gave 4 stars. Cristian finally took care of everything. Making sure it got done promptly. More

by doloreslandis
Recommend Dealer
Yes
Employees Worked With
Cristian Rodriguez
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April 04, 2025

They do a great job! My truck is well taken care of here. Always do what they say. More

by brogers7106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorena
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April 04, 2025

This dealership is not even worthy of 1 star. Work service department in Houston. They will not stand behind their work, they will continue to say its other issue, which will cost more $$$ befo More

by michelle.alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian an Steven Garcia
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Apr 07, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hi, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 03, 2025

The service on my 2024 Jeep went every good all the service people were very knowledgeable and helpful. I will be back. More

by gcannon2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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April 02, 2025

Came in for my first oil change and the service guys (in the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! More

by besheabonnie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Report | Print
Apr 07, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hi, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

April 02, 2025

great service and great communication. i was kept informed every step of the way. friendly staff as well More

by william.daya5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
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March 31, 2025

The tech performing my oil change rates 5+ stars. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. More

by GREG.ALICIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech
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March 31, 2025

My service advisor Mehma was more than helpful and very knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. More

by w.mcduffie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehma
Report | Print
March 29, 2025

Service is top-notch, dependable, and excellent. I can always count on them to deliver! More

by sbsam001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian
Report | Print
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