Bighorn Toyota

I took my 2010 Land Cruiser to Bighorn Toyota multiple times—first for a full inspection after buying it. I approved every repair they recommended, plus extra preventative work (radiator, water pump, spar times—first for a full inspection after buying it. I approved every repair they recommended, plus extra preventative work (radiator, water pump, spark plugs, fluids, etc.). The vehicle was running great. Later, another shop found coolant dripping down the back of the engine. I immediately scheduled a repair at Bighorn. The morning they were supposed to start, the service advisor called claiming nothing was leaking and they recommended against resealing the valley plate or cam tower seal. I told her another shop had confirmed the leak. Shortly after, she called back saying the tech “checked again” and now did find a leak, and they recommended resealing. I approved the repair. They originally quoted four days. Then they called twice saying they misquoted labor and increased the quote by $3,000 after the engine was already torn apart. I approved it. I didn’t get my vehicle back for almost three weeks. When I picked it up, I immediately noticed the invoice said “resealed per customer request but was not leaking,” completely contradicting what I had been told on the phone. The bill was over $9,200. I drove toward home. Before I made it from Glenwood Springs to Rifle—about 30 miles—the engine developed a severe noise. I pulled over, called Bighorn, and was told to have it towed back. No urgency. No concern. No offer to help. I paid $335 out of pocket to tow it back. Then things got worse. Over a week passed with no calls, no updates, no answers, and I could not get through to anyone. I sat on hold repeatedly for 10–20 minutes at a time until the call disconnected. I drove across town while on hold and walked into the dealership still listening to their hold music. I asked to speak with the service manager, Peter Lyons. I showed him my phone—still on hold 18 minutes. He looked up my vehicle, walked to the garage, and came back saying my engine had “spun a bearing” and failed. No one had bothered to call me. I was never asked for approval to pull the engine. Yet there it was—my engine already on a stand. They showed me the failed bearing and commented that the other bearings still showed nearly new cross-hatching, indicating minimal wear. They also told me they found a large amount of dried coolant in the valley area and suggested the engine “probably overheated”—the very leak I brought it in for, the leak they first denied, then admitted, and yet my invoice states it “was not leaking.” They denied all responsibility. What followed was more silence—no returned calls or emails for over a week at a time. They offered to replace the engine for $18,000 (their claimed cost), but when I emailed and called repeatedly to move forward, two more weeks passed with no response. I lost all faith in their service department and had the vehicle towed to Western Slope Toyota. The difference was night and day. Western Slope communicated professionally, returned calls, kept me updated, and went through my old engine. They found no clear cause of failure except catastrophic oil starvation to the one bearing—but they did note a large amount of dried coolant still in the valley, meaning Bighorn did not clean the area after the reseal. At minimum, the job was sloppy and unprofessional. I cannot prove Bighorn caused the engine failure, but it was running perfectly beforehand and failed within 30 miles of their repair. Coincidence? Maybe. But extremely unlikely. What is not disputable is their total lack of communication, lack of professionalism, contradictory statements, unapproved teardown of my engine, failure to notify me it had failed, and repeated refusal to answer calls or emails. Based on my experience, I do not recommend Bighorn Toyota to anyone. I will never use their service department again, and I strongly caution others before trusting them with major repairs. As a long-time Toyota owner, this was by far the worst service experience I’ve ever had. More

I was looking for a new tacoma I looked in grand junction first but they didn't gave what I wanted. So I went to bighorn in Glenwood springs I talked one salesman told him what I was looking for we junction first but they didn't gave what I wanted. So I went to bighorn in Glenwood springs I talked one salesman told him what I was looking for we checked inventory. Even looked through other dealers everything but the color I wanted. Made an appointment for that Saturday when I got there that salesman took the day off. Then I met Darrell Fenno he took over he found the color and other options I wanted made me a great deal on my trade in. I had to wait two months for the truck to come off the line but worth it all around. Darrell was great through the whole process . Thanks Darrell Brian Sumner More

Bighorn Toyota has a very friendly environment. The sales department is top notch with a lot of very helpful people. Not pushy and have amazing deals! Why go to Denver? When I have used Bighorn's service aft department is top notch with a lot of very helpful people. Not pushy and have amazing deals! Why go to Denver? When I have used Bighorn's service after my purchase (I have bought three cars), they have been very friendly and quick. I love it! They also wash my car. Come to Bighorn Toyota, they are the best! More

Outstanding service and sales Forest and many others here at bighorn were awesome to work with! Before purchasing a car he listened to my needs and made sure he went over everythin Forest and many others here at bighorn were awesome to work with! Before purchasing a car he listened to my needs and made sure he went over everything before purchasing the vehicle. They listened! They gave me great customer service which you dont find these days. I will reccommend purchasing a vehicle here sny day. I went to many dealerships and none of the others took the time to explain every detail about the car. Thanks guys! Cheers katie g Ps i love my new 4 runner trd pro! More

Bought a used car Thanks to Jeff Jones for selling me the car and Randy Marquez for the first service on my Honda super simple and easy in and out service Thanks to Jeff Jones for selling me the car and Randy Marquez for the first service on my Honda super simple and easy in and out service More

We bought our car twice We bought our car in 2017 in this dealership and I shopped with them again last week in 2019. Both visits were great and great pleasure. The staff, al We bought our car in 2017 in this dealership and I shopped with them again last week in 2019. Both visits were great and great pleasure. The staff, although very busy, was very friendly and fun to deal with. They worked with us both times and I will be buying my next car in this dealership again. More

service department wont answer the phone ,website sucks The service department wont answer the phone and their website to book an appointment sucks.You never know if they will return your call so you go onl The service department wont answer the phone and their website to book an appointment sucks.You never know if they will return your call so you go online and the website is horrible. More

Great Sales, Great Service As a small business owner, working with bighorn has been incredible. We have purchased 2 new vehicles from them this past year. Before I was getting s As a small business owner, working with bighorn has been incredible. We have purchased 2 new vehicles from them this past year. Before I was getting similar priced vehicles at Autonation in denver, but after countless awful experiences with their service department, I made the switch to bighorn. We couldn’t be happier every time we walk through their doors and are confident we are going to be cared for. More

Excellent experience Bighorn Toyota went above and beyond to make my experience exceptional,they knowledgeable and kind employees. They have a nice shuttle to drop me off Bighorn Toyota went above and beyond to make my experience exceptional,they knowledgeable and kind employees. They have a nice shuttle to drop me off at the pool while my car is being serviced. Loved the free car wash provided with my service. Bighorn Toyota is very supportive in the local community they will always have my business. More

Wonderful staff, extremely helpful, great deal! Bighorn Toyota always takes care of every need we have in a timely, kind manner. I’ve bought and traded several cars with them and I will never go any Bighorn Toyota always takes care of every need we have in a timely, kind manner. I’ve bought and traded several cars with them and I will never go anywhere else. Shopping for a vehicle, give them an opportunity to help! More