Bill Dodge Hyundai

For 3 years, I have been singing the praises of Bill Dodge Hyundai, but after today, not so much. Back in March, with the car below it's warranty mileage limit I complained about some noises that were c Dodge Hyundai, but after today, not so much. Back in March, with the car below it's warranty mileage limit I complained about some noises that were coming from the steering. The service advisor explained to me that there were two things it could possibly be, but I would have to drive it more for them to figure out what it was. I was assured yhat the warranty would be honored if the car ended up over the limit. So, on my next service I was told they would not be able to get to it, they didn't have time. So on my next service I specifically told them to make time for the steering issue, as well as the maintenance items I wanted done. I brought the car in today for that appointment. When I arrived a service advisor questioned me on the issues with the car, and I left it with her. After about 10 minutes in the waiting area, the advisor came out and held a paper in front of my face that had 2 different lists of suggested maintaining items. One cost slightly under 1000 dollars the other about 1100. She explained i could pick items from the list and not do the whole list. I asked her to give me pricing on coolant system flush, as well lube system flush. She came back with pricing over 500 dollars. I said no, just do what I came for. I had never been presented this sort of "offer" at this dealership before, and I got a bit aggravated by the attempt at this upsell. So I continued my wait expecting things were proceeding with the repairs, when the advisor came back with a document in hand, and said I would have to sign it and that it was an agreement that I would pay AT LEAST 165 dollars for diagnostics to find out if the steering issue really was a warranty problem. I didn't feel that was proper after being told in March that it was one of only two possible issues. So I told them I wouldn't sign it, and to proceed with the rest of the work, and that I would take my complaints to Hyundai. So the advisor went back to I assumed get the work started. I was then visited by the service manager asking if there was an issue, and I told him it was resolved and that my complaints would go to Hyundai. He left, and the general manager came for a visit. My anger was growing with this barrage of people. Now this guy spent at least 45 minutes explaining to me how their warranties worked and how they couldn't proceed unless I signed the document. I must admit that I got angry enough with him to be a bit impolite, but nothing even remotely close to what I learned in my youth as a kid in South Boston. Now at this point not one of this barrage of people had handed me anything to read or to sign. Not a shred of paper had passed through my hands. At one point with Mr. GM I even relented and told him I would sign the document, but I would still vehemently complain to Hyundai. He would not take YES for an anwer, and went into more lessons about warranties. Well, when I had gotten angry, and threw out the term "s$^t show", he decided to have my car pulled around front, told me that I was being trespassed and that if I didn't leave the premises the police would be called. Nothing physical had taken place, I just said something not polite after 3 people were trying to get me to sign something they didn't even handle to me. I decided my time with Bill Dodge was at an end, and left. Maybe they found out about the Pallisade my wife and I bought down at Rowe, and they were pissed off. More

Excellent facilit,professional employees,treated with respect and dignity.This is our second purchase and the above statement tells why. respect and dignity.This is our second purchase and the above statement tells why. More

Nice waiting environment but scheduling and completing service are challenging. I scheduled my service for an oil change and state inspection three weeks out, received no confirmation, but called to confi service are challenging. I scheduled my service for an oil change and state inspection three weeks out, received no confirmation, but called to confirm a week ahead. As far as I know, they did the oil change but did not complete the state inspection, causing my sticker to expire and leaving me on my own to get the car inspected at a local and somewhat sketchy garage. The service manager did call me back in response to a voicemail and apologized, but my first contact when I called was defensive and proceeded to mansplain that he had no responsibility for the situation. I drive 100 miles to this dealership for service because, sadly, they are still better than the dealership closer to me. More

Excellent customer service. Very comfortable waiting area. My car was clean and delivered on time. Very comfortable waiting area. My car was clean and delivered on time. More

Brought car in for oil change, tire rotation and new spark plugs. Work done in a professional and timely manner. spark plugs. Work done in a professional and timely manner. More

We were treated great. Ryan was wonderful to work with. He worked with us for two days. Ryan was wonderful to work with. He worked with us for two days. More

I love how this dealerhip always gives a quick all around inspection and outside cleaning during all service appointments. I like feeling that they know how to keep their cars in good, smooth running codditi inspection and outside cleaning during all service appointments. I like feeling that they know how to keep their cars in good, smooth running coddition. More

They are wonderful to work with! This is the second vehicle we purchased there and will go back again! This is the second vehicle we purchased there and will go back again! More

I leased a new car. The experience was friendly and efficient, . Both Tyler and Tevis were very helpful in completing the transaction. The experience was friendly and efficient, . Both Tyler and Tevis were very helpful in completing the transaction. More

Started having issues with my transmission,I bought it brand new in 2021 was a 2020 left over,I go and talk to manager,he says there is no loaner cars available,unacceptable!! Instead they offer a rental brand new in 2021 was a 2020 left over,I go and talk to manager,he says there is no loaner cars available,unacceptable!! Instead they offer a rental from a company,I tell these guys I don’t have money for down payment on rental,they don’t care,my problem!,absolutely not! Since day 1 they have failed,on multiple occasions,I will never ever buy a car here again!!! I seriously would not buy from here!! More