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Bill Dodge Nissan

Saco, ME

4.1
498 Reviews

852 Portland Rd

Saco, ME

04072

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498 Reviews of Bill Dodge Nissan

May 12, 2022

Quoted from GM Patrick and service writer Ben, "the technicians here are only human" So when you pick your car up(like I did) and find your car not fully put back together. That's why folks, they are j More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Sullivan, Bob Colson, Ben Cormier, Johnna Sheppard
May 12, 2022 -

Bill Dodge Nissan responded

Nick, thank you for bringing this matter to our attention. We regret that you had a negative experience and were unsatisfied with your vehicle repair. We will use this as an opportunity to improve our technician workflow, quality standards, and customer communications. We would like to once again extend the offer to attempt repair of your vehicle up to our standards and although we cannot undo what has happened up to this point we would strive to have you leave satisfied with the outcome in the end. Please reach out to Patrick directly at 207-710-2606 and he can assist you with scheduling if you would like.

May 12, 2022 -

Nick responded

This is the second recall I have had completed there, and the second bad experience. I have seen your "standards" and couldnt trust you to touch my vehicle again, so i brought the car to another garage. A Funny thing is, I actually heard the customer in front of me being given the same excuses from Ben,"Were only human", "overlooked it", etc. About parts being loose or left dissassembled on his vehicle! He didnt seem mechanically knowledgable enough to speak up. But I am. $135 an hour and your work isnt Quality checked afterwards? That's safe From the first second I stepped in the door I was treated with disrespect (Ben) and was told my recall was just "spam mail" And No, I dont want to talk about the repair or ever go back here. If at least 1 reader sees this and is saved the hassle of the experienced here It's worth my time to write this review

May 11, 2022

3rd purchase from through steve Kenney can’t say enough how professional and kind he is. More

by fireems81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve kenney
May 12, 2022 -

Bill Dodge Nissan responded

Thanks for the great review! We are very happy to hear that you had such a positive experience with Steve! We appreciate your business and hope you have a great day!

May 08, 2022

Great service! Everyone was friendly and helpful! Would recommend! I was in and out quickly! More

by Heather Henderson
Recommend Dealer
Yes
Employees Worked With
Stephen Catalano
May 09, 2022 -

Bill Dodge Nissan responded

Thanks for the great review, Heather! We sincerely appreciate your business!

May 06, 2022

Clean bathrooms, excellent service managers, excellent mechanics, spacious building, comfortable atmosphere That is all that I am writing More

by carolannprejean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
May 09, 2022 -

Bill Dodge Nissan responded

We appreciate your great review, Carol, and look forward to seeing you next time!

May 04, 2022

The manager was great but there was zero communication about what was happening with my car. More

by irishrose6580
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Colson, Johnna Sheppard
May 04, 2022 -

Bill Dodge Nissan responded

Thank you for your feedback! We truly appreciate it and do sincerely apologize that communication was an issue during your recent experience. We understand that Bob, the service manager was able to take over and assist with getting your vehicle repaired. If there is anything additional that we can assist with, please do not hesitate to reach out. Have a great day!

April 29, 2022

Excellent and professional service. The service and sales area are well kept and clean. Happy with my new rogue More

by Vicky-Staples
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary Ribblett, Stephen Catalano
Apr 29, 2022 -

Bill Dodge Nissan responded

Thank you for rating us, Vicky! We are thrilled to hear that you had a pleasant experience. See you next time!

April 26, 2022

Always pleasant, helpful and knowledgeable. They do not pressure you into any sales your not comfortable with. I highly recommend them to anyone! More

by Martha Linscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Arnold, Ben Cormier, Cary Ribblett, Johnna Sheppard, Stephen Catalano
Apr 26, 2022 -

Bill Dodge Nissan responded

Thank you for sharing your experience, Martha! It's great to hear that you had such a pleasant visit with our team! We appreciate your business very much!

April 21, 2022

Consistently outstanding service in every department at a fair price. What more would you want? M More

by Michaelfm
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric , Todd Hilton, Bob Colson, Ben Cormier, Johnna Sheppard
Apr 22, 2022 -

Bill Dodge Nissan responded

Thank you for the kind comments, Michael! We truly appreciate your business!

April 09, 2022

Everyone was extremely pleasant and nice to work with! They provided a beautiful car at a beautiful price! More

by Procrastinatorsway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Arnold, Todd Hilton, Cary Ribblett, Stephen Catalano
Apr 11, 2022 -

Bill Dodge Nissan responded

We appreciate you sharing your wonderful experience! We truly appreciate your business!

April 07, 2022

Super efficient Friendly. Accommodating Staff was very helpful in accommodating my schedule needs. I would recommend More

by ttboydston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Sheppard
Apr 07, 2022 -

Bill Dodge Nissan responded

Thank you for sharing your positive experience! We truly appreciate it and hope to see you next time!

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