Billion Chevrolet Buick GMC of Iowa City - Service Center

tried charging gf total of 23870 dollars for 2016 Chevy Cruze that is posted online for 9970 and kbb list is 8900 that's with her putting 2500 more than 25 percent of cars value as a down paymenttelling he Cruze that is posted online for 9970 and kbb list is 8900 that's with her putting 2500 more than 25 percent of cars value as a down paymenttelling her bank was charging a 4000 loan fee on top of 19 percent interest when I called to complain offered it to me at the 9970 with no bank fee and thru in 1600 dollar warranty for free without even running my name she is a woman so they saw dollar signs remember to take payment amount times number of payments before signing anything More

Rubber Meets The Road Got a new tire after finding the current tire could not be fixed. Billion had a new tire ordered and put on the Enclave quickly. Got a new tire after finding the current tire could not be fixed. Billion had a new tire ordered and put on the Enclave quickly. More

Replace the catalytic converter. It was done when I was told it would be finished. Seems to run perfectly. If there’s a problem they will correct it. That’s how they work. It was done when I was told it would be finished. Seems to run perfectly. If there’s a problem they will correct it. That’s how they work. More

Great Service Very good service, always great communication between them and customer. We have always had very good experiences at Billion of Iowa City. All people Very good service, always great communication between them and customer. We have always had very good experiences at Billion of Iowa City. All people we have dealt with from sales to service have been outstanding. More

It was ok I think james in the service department needs to have better attuide when it comes to costumers.He dose not have people sciles.He is not friendly at a I think james in the service department needs to have better attuide when it comes to costumers.He dose not have people sciles.He is not friendly at all. More

Fast service My apointment was able to be made at a convenient time for me. Everyone was friendly, and oil change was completed much sooner than expected. My apointment was able to be made at a convenient time for me. Everyone was friendly, and oil change was completed much sooner than expected. More

Horrid If i could give zero stars i would . Car trouble while in from out of state, worse service i have ever had, Rob Bower is the most unprofessional and If i could give zero stars i would . Car trouble while in from out of state, worse service i have ever had, Rob Bower is the most unprofessional and rude service adviser i have ever dealt with. If my car broke down in front of their dealership I would pay hundreds in tow charges just to take it elsewhere. I would rather walk than ever have them touch my vehicle! More

Service Great job, fast, efficient and professional. Hanna was very helpful and nice. Very knowledgeable and did great job of explaining what was done and nee Great job, fast, efficient and professional. Hanna was very helpful and nice. Very knowledgeable and did great job of explaining what was done and needed. More

Oil change takes 3.5 hours We scheduled an appt for a basic oil change and it turned into a 3.5 hour wait for our car there was no communication as to why the wait or anything We scheduled an appt for a basic oil change and it turned into a 3.5 hour wait for our car there was no communication as to why the wait or anything all they were interested in was to sell us a new battery and we didn’t need a battery which is crazy on a new car they said all was ok when they did a check of the car funny that they marked all ok when our back wiper blade was hanging down and clearly needed replaced. So that tells me that they truly did not look our car over. Still had to pay for the oil change after complaining to the person for such a long wait which is not right customer service at this dealer SUCKS!!! More

Superior service Best car dealership service department i have ever dealt with. Great prices with excellent service and professionalism! i would recomend them to anyon Best car dealership service department i have ever dealt with. Great prices with excellent service and professionalism! i would recomend them to anyone buying or servicing a vehicle. More