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Bird Kultgen Ford
Waco, TX
134 Reviews
BK Ford was established in 1936 by Jack Kultgen and Arthur Bird and is still family owned and operated. Claire Kultgen McDonald, the current President of BK Ford, is a proud 4th generation family member. She started her career at the dealership in the early 90s washing cars, stocking parts, and selling cars in the summer while attending Baylor. Mark Stewart, who owns the dealership with Claire and runs the day to day operations as General Manager, is focused on BK’s future success. With 22 years of auto dealership experience, Mark is best known for his trustworthy sales approach, commercials, and his care and motivation for his dealership team.
Our number one priority at BK Ford is family, and we are family. Many of our employees have been at Bird-Kultgen Ford for several decades. We wouldn't be who we are without our loyal team members.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 134 reviews
January 10, 2012
I will not deal with a company that does not treat me with courtesy and respect. It is a simple thing to do and there are other options when it does not happen. I was treated tremendously at Bird-Kultg with courtesy and respect. It is a simple thing to do and there are other options when it does not happen. I was treated tremendously at Bird-Kultgen Ford and now consider them a first-class organization. Every detail was covered in the buying process, and customer service was always on their minds. I was amazed and delighted! So far, my purchasing process has been a pleasure. What that means is I will probably be back and tell others. Bird-Kultgen, "ya did good!" Thanks... More
by Donnie Hagan
Employees Worked With
Anthony George, Paul Carrizales
December 07, 2011
My ederly mother had a old farm truck hauled their for and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called back and stated it needed another $500.00 to get it running..So my mother is thinking " ok " right at a thousand to get it running correctly..So she said yes..Only to get another call from Leslie stating the bill is now at $ 1400.00..and the truck still needs alot of repair..( THIS TRUCK IS A 1992 FORD TRUCK)Can you beleive this..Never have I been taking advantage like this before..Why couldn't they tell her .Hey the repairs will exceed the value of the truck..They could have sold her a used truck on their lot, or a new one..with being honest and not trying to nickel and dime her ..I was and still very angry how they have treated my mother and I'am sure others..They being a dealership should be able to test and evaluate a problem and give a fair estimate before doing anything..And should be able to stand by their work..Leslie has called my mom back today stating they will drop the charges from $1400.00 down to $300.00..I still think this is quite unfair.. With this experience I personally will never buy a FORD from their..Funny my mom was looking at a new Van from their but now has decided not to.. More
by willi3030
Employees Worked With
Leslie
May 17, 2011
I went to Bird-Kultgen to purchase my first new car. They were wonderful! They took the time to find me exactly what I wanted and get it to the dealership quickly. They gave me a very fair trade-in pr They were wonderful! They took the time to find me exactly what I wanted and get it to the dealership quickly. They gave me a very fair trade-in price, no interest financing, and a wonderful final price on the car. The sales people were so friendly, and the financing paperwork was quick and painless. Since purchasing the car, I have gotten my first oil change and had a good experience with the service department, too. I would recommend Bird Kultgen to anyone! More
by meg0903
Employees Worked With
Claire, Paul
April 06, 2010
Bird-Kultgen is the friendliest dealership I've ever been to. Everyone gets answers when you need them and are a pleasure to work with. Thanks to all of you for making the ford experience a great one. You ma to. Everyone gets answers when you need them and are a pleasure to work with. Thanks to all of you for making the ford experience a great one. You make the drive to Waco worthwhile. See you soon! More
by hcmartinez
Employees Worked With
Amy, Peter, Claire, Philip
