Blackwell Ford Inc. - Service Center

This place is a joke. They did warranty work that involved replacing parts that they knew wouldn't fix my problem, collected the warranty dollars from Ford, and then told me to come pick up my still involved replacing parts that they knew wouldn't fix my problem, collected the warranty dollars from Ford, and then told me to come pick up my still malfunctioning car. Now they are refusing to do the work that WILL fix my car, even if I pay for it out of my own pocket. They don't want my money because I was 'very disruptive' and I was late returning their 'loaner'... which is actually a rental paid for by my Ford Extended Service Plan. (Good thing I bought that ESP, too... my car spends a lot of time in the shop not getting fixed.) My Regional Customer Service Manager at Ford corporate told me that the rental car would be covered for the week. But still, service manager Brian Mooney focused on the fact that I kept his 'loaner' after they failed to fix my car (while I waited to hear from my CSM, who took three days to call me back). And then he told me that my money is no good and that he doesn't want my business now. Anyways, don't go to Blackwell Ford unless you like having your time wasted, your sanity questioned, and your car not fixed. More

My vehicle has Ford's top of the line extended warranty that cost me thousands of dollars. I dropped the car off to have them check out a check engine light. They called to tell me that the light was not that cost me thousands of dollars. I dropped the car off to have them check out a check engine light. They called to tell me that the light was not on and therefore could not diagnose the problem. When I went to pick up the car they charged me $98 for the work...which was to inspect the dash panel and determine that the engine light was not lit. More

I went for a oil change,tire rotation and brake check combo. While I had it in I wanted them to check the battery they installed previously for the built up around the terminals that has been occurring combo. While I had it in I wanted them to check the battery they installed previously for the built up around the terminals that has been occurring and to put something on it like a sealer so it would not happen. He explain that it was a maintenance free battery and it doesn't happen much so they don't do that. As far as I know that means you don't have to add water anymore,they do have product you can spray on or rub on, a five minute job. I also ask him if a techician could listen to my window on the driver side go up and down to give me an idea what could be going on. Oh no that will take too long we would have to disassemble the door to do that, what a bunch of crap, I was looking for some possibilities. I GUESS WHEN TIMES ARE GOOD YOU CAN PUSH YOUR LOYAL CUSTOMERS AWAY. Glen Sdao is my sales person he has always treated us good, it is hard to buy your car at one dealer and get it fixed at another. More