Boardwalk Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Boardwalk Audi:
I went in to get my front license plate mounted as Audi by default does not make the car with a front license plate holder. It is the LAW to have both a front and rear tag in Texas. Roy said I would have to pay $120 to have the plate mounted. I said it is the law to have a front plate and should be included in the purchase price of the car. Roy said I should have negotiated having my plate mounted as part of the car purchase price. I told him it wasn't even listed as an option. He insisted I would have to pay to make my car street legal.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Boardwalk Audi:
The service department in general is rude, understaffed, not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than when I dropped it off. I was also given a hard time getting a loaner vehicle when I dropped it off, waited over an hour to leave the dealership and was late for a meeting in the process, and the service manager was completely unreceptive to my frustration with the entire experience. In fact, rather than apologizing when I spoke to her about it later, she tried to downplay the incident and refused to take responsibility for anything. Overall, this is the most arrogant, pooly trained, most overrated dealership in the Dallas area. From a customer service standpoint, the service department is pathetic. Sales is mediocre depending upon who works with you and the management couldn't care less. In two words, don't bother.

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