Boardwalk Chevrolet - Service Center

General manager Joe Service advisor Ramon Torres Service technician Fernando Costa I received a Service notice at the end of January 2021 I took my car to Boardwalk Chevy on Sunday, February 7th My car was technician Fernando Costa I received a Service notice at the end of January 2021 I took my car to Boardwalk Chevy on Sunday, February 7th My car was running great, I had 27,063 miles I received a call from Ramon Torres on Tuesday, February 9th and he informed me that my car was ready for pick up. I picked up my car on Wednesday, February 10th at 4:50pm. I noticed my car now had 27,073 miles but they failed to report the correct amount of miles in my invoice. Since I first drove the car it was not driving the same way as when I left it at the dealership but I thought they had adjusted something. I only drove my car a couple miles and 1 minute later I receive a call from my wife asking me if I was ok. She then told me that there was smoke coming out of the bottom of the car. When I stopped at the red light I noticed a lot of smoke coming from under the hood and I immediately pulled over. I contacted Chevy service department to ask what they had done to my vehicle but they didn’t answer my calls, I left voicemails and emails. My car did not make it home working properly coming straight from the dealership. Ramon Torres the Service Adviser had told me that my car was in great condition when in reality my car had serious damage. I took pictures and videos. I called the dealership February 11th and they failed to return my calls. On February 15th my brother in law and I went to Boardwalk Chevrolet to see if they would take a look at the damage they caused. Ramon immediately told me that they didn’t do any work to my car and that they only took my car for a ride to try duplicating the over heating problem. Ramon also charged me $250 because he said my car was in perfect condition and they had to diagnose it for nothing. Ramon told me my car was in great shape, when in reality my car wasn’t. My car was taken for a wild joy ride. The technicians must have got on the accelerator and redline clutch dumped my car causing for it to burn. I contacted the general manager Joe, who told me that Ramon was the one who will be handling my case. It is obvious that Ramon did not care about my situation and he blamed it on me. I’ve always had high expectations from Chevy and this experience has damaged their prestige. I contacted General Motors customer service and Kassandra helped me get my car into Putnam Burlingame since I do not trust Boardwalk Chevrolet with my car. Westly from Putnam called me Friday morning and informed me of the terrible news. He told me that my car has serious damage. The clutch has burned out and the repair is $7,000. He also told me there was no reason why Boardwalk Chevrolet did not want to fix the over heating problem if I presented the service notice to them. This has been a terrible experience and I would not want anyone to go through this stressful and frustrating situation. I am glad I did not hurt anyone else or injured myself I hope to hear your positive response. More

told by service advisor both axel and seal were replaced. Seal was not replaced causing diff to run low on oil. Causing Premature failure of the rear differential. When I bought the car back they resealed Seal was not replaced causing diff to run low on oil. Causing Premature failure of the rear differential. When I bought the car back they resealed the rear differential saying everything was okay. When I picked the car up from dealer, the Diff was now making howling noises. I would not recommend any boardwalk dealer! More

$1200 Service!!? I originally went in for a manufacturers recall and an Engine light - All of which would have been covered under warranty. I recently bought the car and it needed an oil change and the tires recall and an Engine light - All of which would have been covered under warranty. I recently bought the car and it needed an oil change and the tires rotated. I asked for a service and the Advisor scheduled me for a maintenance preferred service. The vehicle had 41k miles at the time of the service and they decided to complete the 45k service which is fine. Ramon the advisor completed up sold me and cited the 40k service instead of the 45k service and did a lot of additional work outside the service manual which mind boggled me. This is the meaning of "maintenance preferred" its a premium service you don't need but that is how they make money and prey on the trusting people who walk into their garage. Whats more is when I rang the manager and advisor they cited that because of California's conditions they offer this kind of service to everyone. Its the bay area - temperatures are not extreme and the roads are better than most other states! I am extremely disappointing with the dishonesty of this dealership and their unwillingness to make it right by offering me more than a free oil change. What is worse is that the advisor never gave me details of the service in a quotation when I dropped my car in - very unprofessional and dishonest. I would not recommend anyone bringing their vehicle here for a service! Or if you do get details of the service or just tell them exactly what you need and be firm with them. More

Check engine light I brought my 2016 GMC Terrain to the Boardwalk Chevrolet service center in Redwood City for the scheduled appointment at 8:18 AM on Friday, July 5th. I brought my 2016 GMC Terrain to the Boardwalk Chevrolet service center in Redwood City for the scheduled appointment at 8:18 AM on Friday, July 5th. Upon checking in, the service advisor told me that a representative would call me as soon as the cause of the "Check Engine Light" was determined. I received a call from the service center at 11 AM informing me that the issue was caused by two defective parts...one they had in stock and the other was expected to arrive that PM. In any case, my vehicle would be ready to be picked up Saturday. On Saturday PM, July 6th, I received another call from the service center...the part did not arrive. The rep suggested I leave my vehicle until Monday and if the part did not arrive on Monday then someone from the service center would get the part from another dealership. I called the service center several time on Monday, left messages...no call back so I went to the service center in person. After making some calls, the service advisor informed me that the part had not arrived and their policy did not allow them to get the part from another dealership. So I left my vehicle for another day. On Tuesday PM I made several calls to the service center leaving messages...no call back. At this point, I called the service manager, left message. The service manager called me back late Tuesday PM with a message that my vehicle should be ready for pick up on Wednesday afternoon. After 5 days of waiting, no offer of a loaner vehicle and extreme frustration, my vehicle was ready for pick up on Wednesday afternoon July 10th...cost $680.99. I find this service by Boardwalk Chevrolet unacceptable and cannot recommend this dealership for service. More