Bob Baker Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Baker Volkswagen:
This service department is horrible. They have cost me over $600 in the past month and my 2000 Passat is still not fixed. As of today, my car is still there. The service manager, Rick Nelson was extremely rude when I had a few simple questions as to why my car is still sitting in the parking lot untouched and unfixed. If I could, I would rate this dealership at a "0". Do not get a car or take your car for service to this dealership AT ANY COST!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Baker Volkswagen:
I called this dealer up as they were the only dealer in SoCal with the car I wanted (a Jazz Blue 20th Anniversary GTI). I live over 2 hours away so I called up and made sure to set up everything over the phone. I told them what I wanted for my trade and they agreed. I told them what I wanted my payments to be and they agreed. I drove 2.5 hours down there after work to get the car only to find that they were into playing games. They tried to charge me a markup, they changed the finance rate on the lease, they screwed with the value of my trade in, and they rushed the entire process. They didn't even detail the car. Had I been able to find the car anywhere else I would have walked out. I ended up having to put more money down than i intended, and still ended up with a higher payment, but I got the car. I absolutley loathed that experience and highly recommend people stay away.

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