Bob Bell Chevrolet

We emailed the dealership and told them what we were looking for and Chris Francis gave us an on the road price. We went to the dealership and made the purchase without any problems. We were very happ looking for and Chris Francis gave us an on the road price. We went to the dealership and made the purchase without any problems. We were very happy with the way that we were treated and would recommend others to go to Bob Bell in Baltimore. More

On December 31,2011, I purchased a Cruze from Chris Francis, Mike Beck was the manager on duty, David Kirn handled all the finance paperwork. I brought in pre-approval loan documents from the Security Francis, Mike Beck was the manager on duty, David Kirn handled all the finance paperwork. I brought in pre-approval loan documents from the Security Plus credit union. After several conversations with The Security Plus credit union throughout the month of January, I discovered that somewhere in the paper signing process that TD Auto is somehow the company that is handling my loan. My credit union left several messages and I myself have left a message for Dave Kirn and emailed through the site and emailed the salesman Chris Francis directly and I haven't received a response. When my credit union finally received a call back from Dave Kirn, he indicated to them that I never furnished any pre-approval documents and that they are claiming no fault in the situation. In essence they just called me a liar. I am no liar. I handed my pre-approval documents to Chris Francis, he handed them to Dave Kirn and while Kirn drew up the paperwork for the sale he had it sitting on his desk and gladly pointed out on the paperwork where the APR matched my pre-approval documents. There's no benefit to me lying as my credit union was offering an additional quarter percentage off my APR for with scheduled automatic payments. I now understand the consequences of my trusting these people to honor my finance request and for not fully reviewing the documents, because now I have to go through the trouble of refinancing my car loan. This was my very first time purchasing a new car and I learned a very important lesson and the next time I purchase a vehicle this wont happen again. These employees, this dealership switching lenders on me, they gain a monetary incentive by selling my loan to another lender. Its sneaky, deceiving and dishonest and they probably do this every day. I will never do business with them again. Maybe they should take a minute to check out the mission statement on the Bob Bell Automotive website. "Our employees, officers and directors are required to conduct the Company's business with the highest ethical standards and treat all customers with fairness and integrity to earn and maintain their trust." More

This has been my worst car purchase experience. We negotiated price and agreed on the sale on Friday. The manager told me we could not finalize the sale that day, to call on Monday. On Monday the deal negotiated price and agreed on the sale on Friday. The manager told me we could not finalize the sale that day, to call on Monday. On Monday the dealer told me that the price went up. Neither the dealer nor the manager would return calls; they would eat while on the phone or tell me to "call in ten minutes as he is working on something". Very unfriendly and unprofessional. The sale process was very long and the dealer did not send us the Title until much later, of course after several phone calls and after complains to the management. They would lie about having something done when it was not done. It seemed like we were bothering them and they were doing us a favor selling us the car. If we did not need this particular car we would not buy it from this dealership. More

They took excellent care of my Cadillac that needed new electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the vehicles I own! Thanks for the great service! More

Scamsters. Quoted price on Friday for Suburban, negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not do negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not done, was asked to sign blank finance papers. Was told bank approved finance at 5.9%, went to sign papers, and had 6.74% written on it! Saleman delivered car with one set of keys and said the 2nd set would be available in a couple of days. Called them after a week, today, and was told by the sales manager that "don't expect it, but IF we ever get the 2nd set, we will give you a call!!" General manager-courtney appeared to be concerned when approached, but did not correct the issues. Car is sold. Money's in the pocket. Who cares about the customer? This is my worst experience ever with any auto dealer. Skip this dealer, find another one who might actually care. More

We were held waiting at the dealer while our vehicle we were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even tho were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even though we had communicated our son was in child care and needed to be done by a certain time. After waiting and having the actual vehicle switched out on us for a third time we finally got down to financing. At 4 hours into the process with a 2 year old melting down who was two hours late for bed the finance guy would not take no for an answer on the dealer add ons. He proceed to get in an argument with myself and my wife. Complaints to the sale manager about the delays and treatment by the finance guy have gone unanswered and bob bell lost a long term customer. More

Salesman John Ladd was very nice at first, but after dealing with him he is incompetent and full of crap !!! If u are planning on buying a new or used car DO NOT BUY FROM HERE !!!!! Why ? Where do dealing with him he is incompetent and full of crap !!! If u are planning on buying a new or used car DO NOT BUY FROM HERE !!!!! Why ? Where do u buy a car and u leave with an empty tank of gas? BOB BELL thats where. They won't even fill up the car u just bought, even though they say they will. They didn't even wash it !!!!!!!!! THIS PLACE IS A JOKE !!!!!!! Seriously. DO NOT BUY from here. After my experience, I wouldn't take a glass of water from them More

The sales staff was great before I bought the truck. Did not have the truck I wanted in my price. Mentioned that they had a Manger's Demo at the BelAir location. It was the truck I wanted at the price I w not have the truck I wanted in my price. Mentioned that they had a Manger's Demo at the BelAir location. It was the truck I wanted at the price I wanted and they transferred the truck to Baltimore location. Stayed after closing to complete the deal and arranged for me to get the truck the next day. Picked up the truck and found several parts for the bedliner and tow hitch missing. Sales person said she would look for them. Several weeks later and multiple attemps to contact the sales person I am still without the parts. Ms. Sersen will not return my messages. Great service before the sale. After they have your money they want nothing to do with you and will not return messages. More

I can't imagine how these people stay in business. They simply have what I call an 80s mentality of doing business. Over the years I have purchased over 20 new cars and this is without a doubt the worst e simply have what I call an 80s mentality of doing business. Over the years I have purchased over 20 new cars and this is without a doubt the worst experience I've ever had. DO NOT BUY AT THIS DEALERSHIP1 More

We recently had a very good experience in purchasing our 2011 Chevy Traverse from Bob Bell. We had done most of our home work before entering and knew they had the vehicle we wanted and the price we were w 2011 Chevy Traverse from Bob Bell. We had done most of our home work before entering and knew they had the vehicle we wanted and the price we were willing to pay. John Ladd was our sales consultant and was a pleasure to deal with. We had to wait for quite a while to get to the financing part of the transaction do to high sales volume at the time, and John made sure we were taken care of during the whole process. He sure loves cars and takes great pride in knowing his stuff about all different makes and models and small details. Two thumbs up John, really appreciate your service and personal touch you added to the whole transaction. The rest of thae staff was good too. Definitely worth the 2 hour drive to get the vehicle we wanted. More