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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,409 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,409 reviews

August 26, 2025

Overall, our experience was deeply disappointing. The only positive aspect was our interaction with the salesman—he was courteous and not overly aggressive in his approach. Unfortunately, everything More

by Mplaugher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler
Aug 27, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Marci, my name is Justin Harmon and happy to assist you with any issues you maybe currently experiencing. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I'm sorry you are having any problems, let alone multiple. I looked into the tag issue and yes, this was our mistake. Our office clerk placed the paperwork on the wrong pile. The mistake was found Friday (22nd) and expedited. We received the tags Monday and they were shipped out immediately. You should have them today but if not, please feel free to use my contact information and I'll jump on it. I do not see an open repair item or anything that has been completed in service since purchase but I'm happy to what I can help with there. Again sorry for any and all communication issues and will try my best to make it right for you. Thanks. -Justin Harmon (General Manager)

August 25, 2025

Khloe was super helpful today in helping me find a car the fit what i wanted. Thanks!!! More

by Charles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khloe
Aug 27, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear everything worked out Charles! Also Charles I like to note that you are Khloe's 1st review as a sales person which is pretty cool! Thank you for the business and taking the time to help us with the feedback. -Justin Harmon (General Manager)

August 22, 2025

Great service from Derrick Philson and team! I bought a used car and the process was honest and straightforward from start to finish. I appreciated the employees I interacted with at every stage More

by dml2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
Aug 25, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick has proven himself to have all of the customer service requirements and he has been here long enough to prove he understands process and product knowledge. Just need to find a way to get more customers like yourself in front of Derrick. Thank you for the business and taking the time highlight the visit. -Justin Harmon (General Manager)

August 20, 2025

Derrick was great at getting what I wanted the whole time. Very nice and professional. More

by Dusty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
Aug 20, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick does have a very kind and professional demeanor. Rooting for him to repeat his sales person of the month performance executed in May. It's folks like you Dusty that can make it happen. Appreciate the business and reach out to Derrick, the sales managers, or myself if there is anything we can do for you. Cheers! -Justin Harmon (General Manager)

August 16, 2025

Great service from Dino and Brandon! Very happy with their help and patience. Will come back for next car! More

by jengriffin320
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Brandon
Aug 20, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Jen! Lucky to have Dino representing Bob Caldwell and eager to get Brandon on the floor selling. Thank you for the business and review! -Justin Harmon (General Manager)

August 15, 2025

Purchased a 2021 Ram ProMaster (59,213 miles) and a 5-year/125k-mile extended warranty from Bob Caldwell Chrysler Jeep Dodge in Dec 2023. Told “If anything goes wrong, it’s covered.” Last week, at 89,0 More

by Kate.anne.armstrong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Harmon, Aaron Valentine, Brad Mays, Timothy Senek, and Tyler Plas
Aug 16, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is part of the story and I am the General Manager and the review deserves a response, so here we go. The vehicle was serviced less than 59k miles and purchased at 59,213 miles, that's true. We do not perform maintenance on vehicles until they are due or after the due date. That has been our process for decades and to speak candidly, this is common practice among most franchise dealerships. Our staff does not say "If anything goes wrong, it's covered". We train them better than that. What's not disclosed, vehicle was purchased by a business, not a consumer. Saying that, we do not treat businesses different from a consumer but important information when making the decision to provide goodwill. What's also not disclosed is that a local mechanic had been maintaining the vehicle and should have recommended a transmission service. What was also not disclosed, the vehicle has never been back to our shop since purchase. What was also not disclosed, the vehicle had been to another competitor dealership where they should have recommended a transmission flush. What was also not disclosed, the warranty company stated, if at anytime the transmission service had been completed prior to failure, the repair would have been authorized. The final variable that had not been disclosed, the vehicle has more than 30,000 miles after reconditioning was completed. Ms. Armstrong, I am sorry for the predicament. I do support service contracts and commonly assist customers outside the scope of the contract. We have no problem providing customers with reconditioning history. We do it everyday. The comment when we discussed the matter was that you "assumed" that we had completed a transmission service, not that we would not disclose. We spend over $25,000 average on goodwill per month outside coverages for customers. I can't press the importance of utilizing dealers and maintaining vehicle through dealers. It can be a common misconception that dealers "rip people off in service". This is just a difference in opinion. Does a dealer have a responsibility to maintain a vehicle prior to when services are due? Does a customer have a responsibility to maintain a vehicle? Does a technician servicing a vehicle a minimum of 3 times over the last 30,000 miles? Does the competitive dealer need to recommend the proper services based on a vin specific maintenance schedule? Over the last 2 decades in this business the complexity has increased. Each situation is different and right, wrong or indifferent, I don't feel that we are the responsible party here knowing all of the facts disclosed between the review and the response. I guess we let the general public decide. I understand your frustration and very sorry you are going through this. -Justin Harmon (General Manager)

August 10, 2025

Tim Diddle did an amazing job. I reached out to Tim via email earlier in the week regarding the availability of a truck. Tim was quick to respond and stayed in touch keeping me inf More

by Jcooperhd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Aug 13, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always nice to hear from start to finish the experience went smooth. Thank you for sharing your visit and appreciate you providing Tim and Bob Caldwell an opportunity to earn your business. -Justin Harmon (General Manager)

August 07, 2025

Our salesman Demetrius, was wonderful, but when we actually began to work on our trade and purchase the sales manager was a poor communicator, angry at our choice of financing, and rude to both us and More

by Prusinskir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Demetrius
Aug 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I apologize if anyone here came off as angry or made you uncomfortable. I also apologize for taking a couple days to respond. Always like to review the paperwork and discuss the transaction with those involved. After reviewing the paperwork I see where our manager provided a quote with our financing through Kemba and a worksheet with you going directly through Kemba. We always offer a service contract also with our worksheets. My understanding is this is when this became a problem for you and I'm sorry that was a problem. Nonetheless, nothing illegal, immoral, poor tactics and certainly no need to send to 3 different review sites after the research. -Justin Harmon (General Manager)

August 05, 2025

Tim Diddle was great, honest, professional, and a pleasure to work with. Really appreciate his help. More

by willyamsanford12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Aug 08, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always rooting for Mr. Diddle. Born and raised here Tim is what you see. No smoke and mirrors. Just here to get a customer the information they need to make an educated decision. Common response for those lucky enough to work with Tim. Thank you for summarizing your thoughts on the visit and thanks for giving Tim and Bob Caldwell the opportunity to earn your business! -Justin Harmon (General Manager)

August 02, 2025

Erik was great to work with! Relatable, knowledgeable, friendly and super helpful finding our new vehicle. More

by Ankerson.amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Dashnaw
Aug 08, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Amy! It's how a car buying experience should be. Erik has many years of practice and although I never loose sleep over trust in Erik, it's reassuring to hear from customers like you. Hope your Tesla treats you well throughout your ownership. Thank you for the business and review! -Justin Harmon (General Manager)

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