
Bob Caldwell Chrysler Dodge Jeep RAM
Columbus, OH
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Overall, our experience was deeply disappointing. The only positive aspect was our interaction with the salesman—he was courteous and not overly aggressive in his approach. Unfortunately, everything The only positive aspect was our interaction with the salesman—he was courteous and not overly aggressive in his approach. Unfortunately, everything beyond that was problematic. Just two weeks after purchasing the vehicle, two service lights appeared. When we contacted the dealership about it, their response was essentially, “That happens,” with little concern or accountability. We encountered additional issues regarding the vehicle’s title. Since we purchased the car outright, we paid a convenience fee for the dealership to handle sending the title. Despite having a full 45 days to complete this, we had to call three separate times to follow up, and they still failed to deliver it before the temporary registration expired. Each time we called, we received vague explanations like, “It got held up,” but no one could provide a clear reason for the delay. Given the lack of communication, accountability, and follow-through, we would not recommend this dealership More
Great service from Derrick Philson and team! I bought a used car and the process was honest and straightforward from start to finish. I appreciated the employees I interacted with at every stage I bought a used car and the process was honest and straightforward from start to finish. I appreciated the employees I interacted with at every stage of the experience. Thanks again! More
Purchased a 2021 Ram ProMaster (59,213 miles) and a 5-year/125k-mile extended warranty from Bob Caldwell Chrysler Jeep Dodge in Dec 2023. Told “If anything goes wrong, it’s covered.” Last week, at 89,0 5-year/125k-mile extended warranty from Bob Caldwell Chrysler Jeep Dodge in Dec 2023. Told “If anything goes wrong, it’s covered.” Last week, at 89,000 miles, the transmission failed. Warranty denied for no documented 60k-mile service—never disclosed, despite being sold less than 800 miles before that service interval. We’ve maintained the vehicle well with regular oil changes, but it doesn’t matter to the dealership or the warranty provider they’re selling. GM confirmed they don’t perform scheduled maintenance during reconditioning if “not yet due” and didn’t verify full service history. We tried to work with them, but they don’t prioritize customers post-sale. Costly, disruptive experience—get every detail in writing before buying here. More
Tim Diddle did an amazing job. I reached out to Tim via email earlier in the week regarding the availability of a truck. Tim was quick to respond and stayed in touch keeping me inf I reached out to Tim via email earlier in the week regarding the availability of a truck. Tim was quick to respond and stayed in touch keeping me informed throughout the week. He did a great job getting us a good deal on the sale. The whole team was great. I was very impressed with the finance team. When they presented the final numbers it was ALL on the paperwork. No added fees upon signing. More
Our salesman Demetrius, was wonderful, but when we actually began to work on our trade and purchase the sales manager was a poor communicator, angry at our choice of financing, and rude to both us and actually began to work on our trade and purchase the sales manager was a poor communicator, angry at our choice of financing, and rude to both us and our sales person. Shame on Bob Caldwell for keeping an employee who shouts at potential buyers. Happy to take my business to Delaware, OH. More