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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,402 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,402 reviews

August 07, 2025

Our salesman Demetrius, was wonderful, but when we actually began to work on our trade and purchase the sales manager was a poor communicator, angry at our choice of financing, and rude to both us and More

by Prusinskir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Demetrius
Aug 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I apologize if anyone here came off as angry or made you uncomfortable. I also apologize for taking a couple days to respond. Always like to review the paperwork and discuss the transaction with those involved. After reviewing the paperwork I see where our manager provided a quote with our financing through Kemba and a worksheet with you going directly through Kemba. We always offer a service contract also with our worksheets. My understanding is this is when this became a problem for you and I'm sorry that was a problem. Nonetheless, nothing illegal, immoral, poor tactics and certainly no need to send to 3 different review sites after the research. -Justin Harmon (General Manager)

August 05, 2025

Tim Diddle was great, honest, professional, and a pleasure to work with. Really appreciate his help. More

by willyamsanford12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Aug 08, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always rooting for Mr. Diddle. Born and raised here Tim is what you see. No smoke and mirrors. Just here to get a customer the information they need to make an educated decision. Common response for those lucky enough to work with Tim. Thank you for summarizing your thoughts on the visit and thanks for giving Tim and Bob Caldwell the opportunity to earn your business! -Justin Harmon (General Manager)

August 02, 2025

Erik was great to work with! Relatable, knowledgeable, friendly and super helpful finding our new vehicle. More

by Ankerson.amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Dashnaw
Aug 08, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Amy! It's how a car buying experience should be. Erik has many years of practice and although I never loose sleep over trust in Erik, it's reassuring to hear from customers like you. Hope your Tesla treats you well throughout your ownership. Thank you for the business and review! -Justin Harmon (General Manager)

August 02, 2025

I live out of state and worked with these gentlemen to purchase a vehicle remotely. They were extremely professional, honest and honorable. A breath of fresh air when purchasing a new car. I specifically More

by NN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Garrett
Aug 08, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Garrett has been on a nice run as of recent. Scoring his best month in July he has not slowed down in August. Always great to see folks that show to work to work. Thank you for the feedback and opportunity to earn your business. -Justin Harmon (General Manager)

July 31, 2025

Friendly and nice people. Not your typical sales experience. Tim Diddle was great and down to earth. We love that. More

by Greg Perkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Aug 01, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tim has more positive feedback from customers than all other sales people this month so he must be doing something right. Thank you for highlighting Tim and his efforts Greg. Have a great tempered weekend! -Justin Harmon (General Manager)

July 31, 2025

I've been looking to get information for a while. I didn't understand the way my trade vs negative equity, interest rates and down payments etc, all work. Every car salesman I've talked to only focus More

by arib
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derrick
Aug 01, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's valuable feedback Ariana. Listening and operating at the cadence the customer prefers is super important and a tough thing to learn and teach. Derrick has shown during his tenure to be insanely patient with who he is working with. Seldomly rushed, very calm person which works well during (what typically is) a stressful process. Thank you lending Derrick the opportunity to earn your business Ariana and really appreciate you taking the time to summarize your visit. Take care and hope your new Jeep treats you well for many years to come! -Justin Harmon (General Manager)

July 31, 2025

Great guidance, although when I had got scheduled for a test drive, I picked a certain car. And they confirmed that I could test drive that car but when I came to test drive it, they said the car got sold. More

by JosephEasley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetrius, Erik
Aug 01, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well that's poor communication and sorry to hear that Joseph. Happy to help you if there is anything else that does fit your wants and needs. Feel free to reach out directly if I can be a sounding board or help you with your search. 614-880-2824 is my direct extension or justin@caldwellchrysler.com. Thanks! -Justin Harmon (General Manager)

July 29, 2025

Great service from Bob Caldwell! Tim Diddle is an amazing sales man. White glove service. More

by Khounestine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Jul 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well put! Thank you for affording Tim (and Bob Caldwell) the opportunity to earn your business. Have a great week! -Justin Harmon (General Manager)

July 28, 2025

Our experience was awesome from being greated outside as we approached the door by Demetrius to his knowledgeable information, to his thoroughness, professionalism, and great character. This was the best ex More

by katreppley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetrius
Jul 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Katherine. Demetrius is nice to a fault. Makes friends with everyone and has a distinct personality. One thing I love about our staff is everyone has a unique style and glad they feel comfortable expressing themselves. Moreso, glad you and Demetrius worked well together. Thank you Katherine for the business and review! -Justin Harmon (General Manager)

July 26, 2025

Tim Diddle was great to work with. Very personable and made the buying process pleasurable! More

by wzemba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Jul 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tim has been well received ever since he began his sales career last year here at Bob Caldwell and it's feedback like yours that helps us know that. Fun to watch him continue to improve and be more confident with his process. Thank you for the opportunity to earn your business and taking the time out of your day to post. -Justin Harmon (General Manager)

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