Bob Howard Buick GMC

I called service about getting my GMC in for servicing. I explained it was loosing oil and I was told it can be put on a machine and evaluated, just bring it in early in the morning. I brought it in and w I explained it was loosing oil and I was told it can be put on a machine and evaluated, just bring it in early in the morning. I brought it in and was told there was no such test and the can change the oil then check it at 2000 miles then evaluate it. So David was great explaining everything and I left the truck to be serviced. I was pleasantly suprized that it was done so soon and I picked it up. David is great and takes care of his customers. I got home and checked the oil it was full. I checked the engine air filter and found one of the housing screws wasn't screwed down at all the I took the filter out and found a new air filter but leaves and dirt in the housing. Attention to detail was lacking. So I checked the cabin air filter and found the glove box door shock was not attached. It open and closed ok again lack of attention to detail. I do check things after I pay someone to complete it. This is why I rated it a 3. The job was done in a timely manner but it could have been done better. I haven't decided if I'll use Bob Howard again or not. I noticed on the invoice that my 2500 HD 6.6L pickup wash serviced as a GMC Sierra 1500. Nice work! More

I took my vehicle Bach to Bob Howard because you stripped the oil pan plug. Spent a lot of unnecessary time explaining this to the tech who didn’t trust it to be the case. I appreciate your dealership. I the oil pan plug. Spent a lot of unnecessary time explaining this to the tech who didn’t trust it to be the case. I appreciate your dealership. I didn’t appreciate that. More

I took my vehicle in for service with an expectation of being completed in one week. One week turned into three. I was told on three occasions that it would be done at certain times and never received an u being completed in one week. One week turned into three. I was told on three occasions that it would be done at certain times and never received an update letting me know that it would not be ready. Phone calls to my service advisor were not returned as promised. I had to call and ask for this survey to be sent to me one week after I received my vehicle back. My vehicle came back dirty with trash in the bed, inside windshield extremely smudged and the hood release cable was disconnected. Not all of the issues I brought it in with were corrected. This dealership obviously doesn’t care about customer service. More

They gave us a really good deal on a recent purchase. Would do business with them again. Would do business with them again. More

Great service. The service technician was informative and courteous. I would recommend Bob Howard GMC very highly. The service technician was informative and courteous. I would recommend Bob Howard GMC very highly. More

Great customer service and attention to detail. My service writer pays attention to every detail and concern on my visits. My service writer pays attention to every detail and concern on my visits. More

Excellent customer service from schedul8ng appointment to picking it up. David was a wonderful technician. Will definitely go back. to picking it up. David was a wonderful technician. Will definitely go back. More

I had a great experience at Bob Howard Buick GMC dealership; the staff was friendly, knowledgeable, professional, and made the entire buying process smooth and stress-free. dealership; the staff was friendly, knowledgeable, professional, and made the entire buying process smooth and stress-free. More

Had a very good experience overall. I do find it crappy that they let me drive away with a tire that had a slow leak saying it was a “sensor issue”. Also an “AI set up an original test I do find it crappy that they let me drive away with a tire that had a slow leak saying it was a “sensor issue”. Also an “AI set up an original test drive with another vehicle that sold the previous evening and didn’t notify me, didn’t even actually put me in the system and set up the test drive either. Kai Campbell was very helpful finding another vehicle to purchase. More

Faster and not as expensive as I thought it would be Jeff Wilson was very nice Jeff Wilson was very nice More