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Bob Johnson Chevrolet, Buick, GMC Truck - Service Center

Le Roy, NY

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166 Reviews

166 Reviews of Bob Johnson Chevrolet, Buick, GMC Truck - Service Center

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May 21, 2018

Great Experience AAA+They where wonderful there....We will be back. Quick service...next time will have t9 bring them a treat for there great service they gave us. More

by DONNAB246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino, Hailey Tharnish, Kevin Tucker
May 19, 2018

Excellent I have done this twice..pleased with service and the employees that work for Bob Johnson...what more do you want....I will always recommend Bob Johnso More

by ssmith9155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino, Hailey Tharnish, Kevin Tucker
May 19, 2018

Service was great Repair was done in a timely manner, Mark and Kevin are great service persons. the car was washed, at the end of servicing, that was great. More

by Rosann1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino, Kevin Tucker
May 17, 2018

Dissatisfied customer Traverse is 3 months old, less than 2800 miles. This is the 4 th service issue. No support from dealer or GM. Do not feel safe in vehicle. Want it rep More

by SMS198
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark E service manager. Rhonda at GM customer service, Tom Macey, Kevin Tucker
Jun 28, 2018 -

Bob Johnson Chevrolet, Buick, GMC Truck responded

I apologize that you are unhappy with the service you have received. Please know that we care about your safety and are doing the best we can to take care of your vehicles issues.

May 17, 2018

Got a notice from ONStar re: emissions problem check engine This was the same problem I had two weeks prior and brought my car in to have it fixed. Came in without an app't and they worked me in.( which I appr More

by RZALACCA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Macaluso, Kevin Tucker
May 15, 2018

Very friendly and kept me updated on the status Took longer then usual, and expected because they were busier then normal. Kevin was very friendly, helpful (answered all my questions, and followed More

by mslater0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Tucker
May 15, 2018

Good Experience for Cadillac Care Appointment My Cadillac was serviced in a timely manner, and Mark Tomasino took the time to explain Cadillac Care and encouraged me to call him in the future with More

by JPIERCE19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino
May 14, 2018

Great Very thorough service. No cost for oil change and tire rotation. Very comfortable waiting area. Everyone is very professional and friendly. Coupon mad More

by tellerbb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Griswold, Kevin Tucker
May 09, 2018

Service Very satisfied with my service call on May 3rd at your shop in Leroy, NY. I sat for 1 1/2 hrs. In a comfortable lounge and also went for a walk outsid More

by BDEVERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrissa Novitske, Mark Tomasino
May 09, 2018

Fast and Friendly My vehicle was serviced, staff was friendly and the vehicle was finished 1/2 an hour before requested. Added bonus, they wash your vehicle every time More

by Skuhn0169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino
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