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Bob Johnson Chevrolet, Buick, GMC Truck - Service Center

Le Roy, NY

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166 Reviews

166 Reviews of Bob Johnson Chevrolet, Buick, GMC Truck - Service Center

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August 09, 2018

horrible customer service with that call center . In ROc & l Was told I had antifreeze mixing in with the oil and may need a new motor, turned out not to be true , but my Sierra needed it’s second set of injecto More

by GSS19802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan , Mark Tomasino
Aug 14, 2018 -

Bob Johnson Chevrolet, Buick, GMC Truck responded

I'm sorry to hear about your experience with GM. I hope you know that as a dealership we did our best to help you.

August 09, 2018

Awesome!! Great service!! Great prices!! Suggested future maintenance but didn't try forcing immediate repairs!! Friendly faces!! Comfortable waiting room!! De More

by GHERRING4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tomasino, Hailey Tharnish, Kevin Tucker
August 08, 2018

did the job in the time and estimate qouted Completely satisfied with the oil and oil filter change and tire rotation. Also recommended other maintenance items that where needed. They keep trac More

by J. Arva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailey Tharnish
August 08, 2018

Oil change and tire rotation I like the service i get and they are always friendly. Except when I told them of an issue of a rattling noise under my car he said he couldn't find a More

by AMYKOHORST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel "Rod" Rodriguez, Jim Dykstra, Tom Macey, Mark Tomasino, Kevin Tucker
August 08, 2018

Good people...quick and professional service! Drive out of my way to come here because it’s quick, relaxing and I know I get the best service. To me it’s well worth the trip! More

by TBailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hodge, Hailey Tharnish
August 07, 2018

Excellent customer service! Although my truck was just outside the warranty, there were two issues they addressed without question. They provided a loaner vehicle that was brand More

by tonybizari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Russell , Doug Curry
August 06, 2018

GMC Sierra oil change I went in for an oil change and during the inspection they found that the brakes are getting to the point of needing replacement. Steve took the time More

by tnorth40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in LeRoy
August 05, 2018

Horrible experience at service On two separate occasions they were more concerned about finding more things wrong with the vehicle then completing the work that I nishil initially w More

by DRAGONFLY1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Different service tech each time I went in
Aug 14, 2018 -

Bob Johnson Chevrolet, Buick, GMC Truck responded

I apologize that you feel this way. We are obligated to present GM's recommendations for service and need to keep our customers safe. We'll be here if you ever choose to return! Thanks!

July 20, 2018

Always on time and professional Always have had good experience with sales and service at this dealership. Service always delivered as promised. Would recommend this dealership to ot More

by srinker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Macey, Hailey Tharnish
July 19, 2018

Round 3 Went well as usual, fairly short wait time.They even had a software update. For trans ecm, an switch. Ya the little things, that they catch. An good More

by AHAGAN728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel "Rod" Rodriguez, Jim Dykstra, Mark Tomasino, Hailey Tharnish
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