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Bob Johnson Ford of Avon

Avon, NY

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42 Reviews
Call Dealership (585) 226-2600

1675 Interstate Dr

Avon, NY

14414

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42 Reviews of Bob Johnson Ford of Avon

February 09, 2012

We purchased a new Edge from Genesee Valley in late December 2011. Jim worked hard to make the sales process easy and Trouble free. I will be returning here to purchase next time. Great job! More

by charliedorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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April 11, 2011

I took my car to this dealership after transmission issues with my car. For 3 weeks they kept my car "hostage" and continously changed the price even thought I had a full warranty. They knew of the w More

by smoke diver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
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Feb 03, 2012 -

Bob Johnson Ford of Avon responded

This customer did NOT buy her vehicle from us. The dealer she bought the vehicle from sold her a warranty that had a big deductable and required prior approval before the work could be done. The approval took a very long time and we had to argue with the warranty company to get the job paid. We do not carry that brand of warranty just for that reason. We tried to work with the customer as much as possible but we feel that the customer should be upset with the dealer who sold her the "aftermarket" warranty. We deal only in Chrysler or Ford Motor Company factory backed warranties.

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