Bob Johnson Lexus

Their customer service is pathetic. I just spent over half an hour trying to get a price for my 30,000 mile service. I was hung up on twice, put on hold six times, and spoke to three different human bei half an hour trying to get a price for my 30,000 mile service. I was hung up on twice, put on hold six times, and spoke to three different human beings who rummaged around their desks looking for a price list but couldn't find one. I would say that they basically wanted me to come in, have the service, and reveal the price only afterward, but I think it would be more accurate (on the basis of the hangups and the multiple holds) that they didn't want me to come in at all. And they got their wish: I won't be shopping at Dorschel again. More

My husband and I bought a new ES350 from Dan and we couldn't be happier with the service he provided. Dan took our interest in the car seriously when many other luxury dealerships wouldn't have given t couldn't be happier with the service he provided. Dan took our interest in the car seriously when many other luxury dealerships wouldn't have given the time of day to people in their 20s. He picked our car up and provided me with a rental while our windows were being tinted. He made our experience with Dorshel phenomenal and I couldn't imagine buying our car from anyone or anyplace else. Dorschel and Dan have made customers for life. More