Bob Johnson Volkswagen of Rochester

Great experience! I came to Dorschel looking for a specific car, they were willing to find that car and worked with me to find the right car. Highly recommend dealing w I came to Dorschel looking for a specific car, they were willing to find that car and worked with me to find the right car. Highly recommend dealing with Dorschel! More

The process was smooth and comforting. The Dorschel Group works as a team beginning with the selection of a vehicle all the way through the closing process. The strive to minimize the time The Dorschel Group works as a team beginning with the selection of a vehicle all the way through the closing process. The strive to minimize the time and effort contributed by the customer which adds to the comforting process. The dealership is clean and welcoming. I highly recommend the dealership based on their current process of interacting with the customer. The customer is respected as an asset to the dealership. We have lost count of the number of vehicles purchased from dealership which is a testament to wonderful experience. Thank you! More

Fast and Easy Originally stopped in and I knew pretty much what I wanted, but was undecided on trim level. Was quickly shown both trim levels and given a quick sum Originally stopped in and I knew pretty much what I wanted, but was undecided on trim level. Was quickly shown both trim levels and given a quick summary of the differences. I wasn't encouraged in any way to get the more expensive trim. Took a quick test drive and I asked to sleep on it. No pressure, just given a print-out of the two vehicles I was interested in. Showed up the next day, got exactly what I wanted, and was out of there with my new vehicle a couple hours later. More

Great Experience Very friendly and patient group of people. Worked with me to figure out the best option. The well informed staff also searched for all availible rebat Very friendly and patient group of people. Worked with me to figure out the best option. The well informed staff also searched for all availible rebates and discounts to get me the best deal availible. More

Exceptional Service Having just arrived in the USA, I had heard some horror stories about how difficult it would be to lease a car, given my lack of US credit history. Th Having just arrived in the USA, I had heard some horror stories about how difficult it would be to lease a car, given my lack of US credit history. The exact opposite happened and we had amazing customer service from Greg Hunt. He explained the process, step by step, absolutely no sales pressure and really went the extra mile in meeting our needs. A slick, smooth process and a lovely new car within a few days. The followup has also been first class. Can't ask for more and I would strongly recommend Greg & the Dorschel Team. More

Easy to purchase our new VW Sportwagen After shopping a few other dealers, we stopped in and met with Collin at Dorschel VW. He started with asking us about our vehicle needs and wants - wh After shopping a few other dealers, we stopped in and met with Collin at Dorschel VW. He started with asking us about our vehicle needs and wants - which was refreshing. Then we got to pick out a color from their on site inventory. We did a test drive and really enjoyed the vehicle and experience. Collin was able to handle the experience from end-to-end. Even though the dealership was busy that day, we felt that we were attended to and given his full attention. Thanks! More

Go see Greg & Jean Luc @ Dorschel!!! I had a great experience at Dorschel Volkswagen. I had been to 3 other VW dealers in Buffalo, and none of them came close to the service I received at I had a great experience at Dorschel Volkswagen. I had been to 3 other VW dealers in Buffalo, and none of them came close to the service I received at Dorschel. Greg & Jean Luc were transparent with me about my financial situation and laid out all of my options, instead of just pushing me into what I thought I wanted. They made me feel like they cared about what would meet my needs long term, instead of just fulfilling my short term needs. They could of easily sold me the car that I came into look at, but I would of regretted it and been unhappy after a few months. Now I am driving a car that I love, instead of a car that was just ok. I am so pleased with my overall experience, they have made me a lifetime customer! More

Dorschel VW-Mike Saunders The service I received was excellent. The Sales process was simple and easy as well. I was pressed for time but the process was efficient and got me The service I received was excellent. The Sales process was simple and easy as well. I was pressed for time but the process was efficient and got me out of the door quickly. More

Volkswagon Beetle Thank you Michael Saunders for a great car buying experience, and I love my beetle. Also I would recommend Dorschel to a friend or relative. Thank you Michael Saunders for a great car buying experience, and I love my beetle. Also I would recommend Dorschel to a friend or relative. More

Jetta Dorschel is the best. My Jetta is amazing and better than all other vehicles. Steve is super. Lots of good, fun military people running the show. Dorschel is the best. My Jetta is amazing and better than all other vehicles. Steve is super. Lots of good, fun military people running the show. More