Bob King Hyundai

Pitiful service department. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. More

The most professional car dealership that I have dealt with in awhile.thanks to the saleswomen that helped me and my wife. with in awhile.thanks to the saleswomen that helped me and my wife. More

Had my car for over 3 weeks and no one can tell me anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involv anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involved. More

There’s no customer service. They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shu They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shuttle, waited at least an hour, shuttled back, to be told by the service department manager that he wouldn’t let one of his employees drive my 2023 Tucson in the rain, even though I had, and no one contacted me to reschedule. Also, I paid in full but had to wait about 2 hours to meet with the finance manager before I could drive my Tucson off the lot. More

The worst service department in every aspect. No communication, unless you want to text with someone who has no clue what is happening with your car. A failure to fix the problem or offer any sor No communication, unless you want to text with someone who has no clue what is happening with your car. A failure to fix the problem or offer any sort of resolution for when they go back on what they said they would do when you left your car. Want a loaner? Forget it. They are more concerned with a fancy showroom than customer satisfaction. One month after the "fixed" my recall issue, I found myself stranded on the interstate. When I took the car back, they said they couldn't replace the faulty sensor unless I wanted to pay for the part and the repairs. They gave me this news after keeping my car five days. No matter how convenient this dealership might be, it isn't worth the time, money, anger and frustration you will experience. More

My mother was sold a vehicle from this place almost three days ago. After signing and paying for the car she was supposed to pick it up the next day after it was cleaned. They delayed this one day saying the days ago. After signing and paying for the car she was supposed to pick it up the next day after it was cleaned. They delayed this one day saying they had to order some parts that it needed. She picks up the car and yesterday the engine light comes on showing something wrong with the transmission. Today her car will not start at all and the manager will not call her back after she called four times and I also called. Go anywhere else to purchase your vehicle. Nothing worse than a crooked car salesman. More

If I could give a 0 I would, and here's my reasoning: I was a service technician at this place. Let me start by agreeing with several complaints from the customers; THERE IS NO COMMUNICATION WHATSOEVER. No was a service technician at this place. Let me start by agreeing with several complaints from the customers; THERE IS NO COMMUNICATION WHATSOEVER. Not even to the tech side. The establishment treats the service side like dog xxxx and work them beyond the bone just in order to make a sale. That's all the dealership cares about. So in turn they circulate staff like crazy. Not making excuses, but that does play a factor as to why cars take forever to get worked on. The company expects us to do 3-5 hours of work for half hour pay and will do nothing about it. Parts get ordered without anyone's knowledge so service advisors and techs have to waste time trying to figure out if it's warranty or customer pay, and we can't just go grab the part and call it a day because warranty requires a whole bunch of extra steps that if the tech doesn't do, they don't get paid (meaning we did the job free). The whole service department just lacks any sense of what they are doing as a whole. Also I know some people love the sales side, and while they may be nice people, I wouldn't trust the used cars you guys buy from them entirely. I can't count how many times we'll take a car on trade that hasn't been inspected yet that gets sold or that has been inspected, needs some serious repairs and they sell it anyway without taking care of the issue. And it definitely happens because we have those same customers coming back to fix the issues that sales basically expects the service department to take care of. Also they will sell new cars with active recalls, which that isn't the problem. The problem is sales is not supposed to let those cars roll of the lot until they are taken care of and they do. Several times. Some I can understand as they are not life threatening and just a minor inconvenience, however there are some that are and sales just let's it go. Maybe this dealership is good to customers as far as buying the car. All I know is once that car is bought they don't really give a xxxx about the customer, and they certainly do not give a xxxx about their service staff. More

My partner Michael Wirth is having a terrible time once again with your service department. Our new Hyundai Palisade developed a crack on the passenger side rear plastic inside trim that we showed to the again with your service department. Our new Hyundai Palisade developed a crack on the passenger side rear plastic inside trim that we showed to the service department when we brought it in for one of our first few oil changes. They took pictures, documented and said that they would need to order the part under warranty and would let us know when they were available to install it. Later we arranged for installation after the part arrived. My partner brought the car up for this replacement part along with an oil change. He was kept waiting for about 3-4 hours and then told that the part would take too long to replace while there and was sent home with simply an oil change after wasting several hours. Then he came back last week to drop the car, having my daughter follow him all the way to your dealership which is more than an hour's drive from our home. Then, later that evening once again they said it was ready, we came back to pick it up only to find that they replaced the wrong plastic trim inside and the piece that was cracked remains. At this point we are simply asking that if we have to bring our vehicle in yet again for this same repair, that we be provided with an equivalent loaner vehicle as we have wasted considerable time and gas on transporting the car to your dealership not once but three times in total now for this issue and they ended up replacing a part that wasn't broken which may cause issues with that trim in the future that wasn't even there to begin with. Can you please escalate and have someone provide us with when they will have the correct part and time to replace so that we can drop the car. We expect a loaner vehicle as we do not trust in having someone drive our vehicle that distance after all of the other issues we have encountered throughout our experiences owning a 2020 and now 2023 Hyundai Palisade from your dealership. If service is going to be this bad, we will be purchasing another Lexus in our future through another dealership. More

I enjoyed my buy experience of my 2023 Genesis GV70 and and absolutely love my car. BUT the service for the Genesis side of Bob King has the worst customer service I haver experienced in my over 40 years and absolutely love my car. BUT the service for the Genesis side of Bob King has the worst customer service I haver experienced in my over 40 years of owning a car. There absolutely is no serviced as Genesis says they offer. I have call there department over 15 times for whatever reason due to owning a 2019 G80 prior to. NO ONE EVER answers the phone. leaving a messaage is even worse. They go unnoticed or answered. I have never been one to complain or spread negative comments, but this service is horrible. I love my car but wish I could get Genesis service from elsewhere. Totally disgusted with this ownership. I support buying a Genesis, but do your homework on the service they offer prior to selecting the dealership. More

Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valu sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we’ve got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word “sure” over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely. More