Bob Maxey Ford of Howell

Service work Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 More

Great transaction Greg was great, no issues, transaction moved quickly. would recommend them to anyone looking for a car. Greg made things easy.would use them again in Greg was great, no issues, transaction moved quickly. would recommend them to anyone looking for a car. Greg made things easy.would use them again in the future More

Excellent I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not h I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not have to call them. They completed the work in timely manner and let me know in advance when it would be done. I left my garage opener in the loaner and they made arrangements for me to get it on a Saturday. I could not have asked or gotten better service! More

Fixed Stop and Go feature on my Escape I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up to see what others were doing with the problem and had it fixed. I don't live in the area and I drive to Howell from Novi for service and I don't mind with the service I received. Thank you, More

dealer and salesman review I received a fair trade in for my truck and our salesman was over the top in finding every applicable rebate available . His efforts is what closed th I received a fair trade in for my truck and our salesman was over the top in finding every applicable rebate available . His efforts is what closed the deal for me. More

perfect Everything was made easy and simple. A vehicle was found that no one else could find for me. Bob Maxey's relentless work paid off for both of us Everything was made easy and simple. A vehicle was found that no one else could find for me. Bob Maxey's relentless work paid off for both of us More

Great Service Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the fi Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the first Ford dealership that actually values both you as a customer, and your voice as a consumer. More

Great buying experience From the minute I walked in, to the final walk through after my purchase. I was completely satisfied with everything. My salesperson, Valerie Shaver w From the minute I walked in, to the final walk through after my purchase. I was completely satisfied with everything. My salesperson, Valerie Shaver was outstanding, very informative and up on what rebates and style choices I was interested in. I would recommend Bob Maxey to anyone. More

fast and effecient Went in for an oil change and an issue with the cruise on my 2018 F150, They called shortly and they said it was all set which I was wondering if they Went in for an oil change and an issue with the cruise on my 2018 F150, They called shortly and they said it was all set which I was wondering if they had time to fix cruise and sure enough it was taken care of. Some switch problem. Good Job Guys. More

Great Dealership - Ford issue out of their hands I have worked with Brian Waldo on several vehicle lease/purchases. He is top tier when it comes to customer service. Unfortunately, the issue with I have worked with Brian Waldo on several vehicle lease/purchases. He is top tier when it comes to customer service. Unfortunately, the issue with our 2016 Escape paint was "out of warranty" so Ford said nothing could be done! We purchased the vehicle new for my daughter and when I was touching up some paint at the three year mark I noticed that the paint was bubbling up on the door hem flanges and liftgate flange. Brian reported this to Ford, but was unable to obtain any resolution, other than it was out of warranty. The vehicle is well maintained and garage kept when not driven so this should not be occurring and this had obviously been going on prior to the date I found it (2-3 months after warranty expired). It is disappointing that Ford is hiding behind the fact that it is not a warranty issue. If those are the rules, I will accept that my relatively new vehicle is rusting under the paint in three spots. However to that end, I will not purchase another Ford vehicle due to the bad taste left in my mouth from how this was addressed. Brian Waldo is a great salesperson, unfortunately he is not responsible for how this situation was handled by Ford, but ultimately will bear the consequences from several less sales. Sincerely David Drewyor More