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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

June 16, 2021

Oil change tire rotate too way too long. I was waiting in lobby for hours. Yep too long of a wait for someone waiting in lobby More

by mfjurgensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember mans name
Jun 16, 2021 -

Bob Moore Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 16, 2021

Anthony made the difference. He is very nice, honest, quick. I will work with Anthony again. The communication from him was great. Anthony kept me informed through every step of the process. More

by falconcrest75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 16, 2021 -

Bob Moore Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

June 15, 2021

Best car buying experience I’ve had! They gave me a fair offer on my trade, made sure we were comfortable during the paperwork part and did everything with a smile! I’ll recommend to friends and family More

by jk81189
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Isaac Valencia, Jeremiah Sharp, Chris Womack
Jun 16, 2021 -

Bob Moore Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

June 11, 2021

I left with a nail in my tire and a flat the next day after service. Also didn’t receive complimentary vacuum like listed on my invoice. Other than that my service was okay. More

by blackandgold2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Brown
Jun 29, 2021 -

Bob Moore Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

June 11, 2021

It is customer friendly, clean environment, good salesperson, good service. I am pleased. I would recommend the dealership to my family and friends. I love my Jetta! More

by sunshinejsg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Jun 11, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 11, 2021

Excellent customer service. My vehicle was just like new after the detailing. Very professional, hard working, and thorough. Would highly recommend this dealership to friends and family. More

by Kempershelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rounds, Ryan Blackwell, Daniel Smith, Michael Brown, Jonah Bourn, Andy Thrift, Joseph Lechwar, Christopher Bryant
Jun 11, 2021 -

Bob Moore Volkswagen responded

Thank you so much, Shelly, for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2021

Appointment was scheduled for 11:00. I got there a little early at 10:45. Checked in and was FINALLY done at 12:50. To make it worse technician decided he needed to adjust my seat for his convenience. Rather More

by JEFFMART9169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Blackwell
Jun 27, 2021 -

Bob Moore Volkswagen responded

Jeff, thank you for reaching out to us and providing your contact information. A representative from our dealership will be in contact with you soon. Again, we do apologize for your long wait time.

June 10, 2021

Wait time was long and I had to see if my car was done myself, no one told me it was finished. Wasn't informed if fluids needed to be done or anything else. Just found a torn mud flap that needs to be rep More

by brittany. pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 10, 2021 -

Bob Moore Volkswagen responded

Brittany, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 10, 2021

I found all the personnel I worked with to be very responsive to my questions. Each time I called or sent a text message I was able to speak to someone. More

by mmoley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Cody Grove, Jeremiah Sharp
Jun 10, 2021 -

Bob Moore Volkswagen responded

Thank you so much for taking the time to share your feedback with us. Jeremiah and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 10, 2021

Loved the experience , and the quality of experience was amazing and I would come back in the future too , thank you so much for the service More

by suveathak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Daniel Smith, Michael Brown, Jonah Bourn, Andy Thrift, Joseph Lechwar, Christopher Bryant
Jun 10, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Ryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

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