Bob Penkhus Volvo Cars

I've been using this team for some years now and have never had any issue with their service. Will continue to use them. never had any issue with their service. Will continue to use them. More

I feel like my experience wasn't that good as more could have been done to make sure the correct vehicle was delivered. Also, Brian did the best job he could as a salesman. I don't want any blame on him. I have been done to make sure the correct vehicle was delivered. Also, Brian did the best job he could as a salesman. I don't want any blame on him. I really think the dealership should take some responsibility for the delays and problems. More

They were outstanding and I was satisfied. Explained everything very clearly and repaired and replaced old parts in a timely fashion. Explained everything very clearly and repaired and replaced old parts in a timely fashion. More

David finally fixed my navigation with the a new SIM card Tuesday after an argument with several others. I’m happy with him but not with the dealership as I bought my car the last of march and it malfunctio Tuesday after an argument with several others. I’m happy with him but not with the dealership as I bought my car the last of march and it malfunctioned when the salesman was with me. Otherwise I like the car and the navigation is working properly More

Service Center lived up to the promises made during the sale and went the extra mile to complete the promised service. sale and went the extra mile to complete the promised service. More

We had a great car buying experience and we love our new car! Everyone was very friendly and worked hard to get us into our new car! car! Everyone was very friendly and worked hard to get us into our new car! More

I was impressed with this dealership because of the way I was treated, the vehicles I had to choose from and the overall customer service I received. was treated, the vehicles I had to choose from and the overall customer service I received. More

Being a New Car owner. .. lots of "bells & whistles'.. NEEDED HELP Immediately they recognized service needed... & I could pick a date to fix or they made time for an Imme .. lots of "bells & whistles'.. NEEDED HELP Immediately they recognized service needed... & I could pick a date to fix or they made time for an Immediate Resolution.... Thanks More

I have bought many cars from various dealerships and was very impressed with the dealership as a whole! Online Experience: When searching for a car, I always start with the website, which is the doorw very impressed with the dealership as a whole! Online Experience: When searching for a car, I always start with the website, which is the doorway to my experience at a dealership. One thing that lured me here versus other Mitsubishi dealerships like Skyline up north, is that every car had actual photos posted. Not only that, the photos were all taken in a strategic order in good lighting showing of all the primary aspects of the car. Secondly, the website was easier to navigate and had helpful tools to research and estimate multiple financial options. Responsiveness/Initial Contact: I submitted an estimate for trade in on the weekend and got a call from Brian to discuss options Monday morning. Brain was very courteous and we were able to get a baseline path forward which was further discussed via text throughout a couple days. This method of communication was extremely helpful for me and my busy schedule. Brian and Jacob: Brian came out of the dealership when he saw me pull up and greeted me with a smile on his face. He had the vehicle I was intending to buy out front and ready to go. He showed me the car, introduced me to some staff members, and quicky got me in the driver's seat for a thorough test drive. Having researched the car, I was able to verify that Brian knew his stuff and was spot on with all the information and details about the platform and difference between trim models. He even showed me things I wasn't aware of. I can't tell you how refreshing it is to have a sales person that actually knows their products inside and out. This was a win for me. After deciding what vehicle I wanted, I started working with Jacob, who helped get paperwork and financial stuff figured out. He was very kind and helpful. Both Brian and Jacob had great customer service and made the purchasing process enjoyable and fun with witty jokes and playful banter. Manager: I actually got to meet and discuss options with the floor manager, Megan. This was nice to experience because almost every time I go to a dealership, I never get to speak to the manager and have to talk to a salesperson to barter with and get permissions. Megan was there during our discussions happily working with me on what I wanted making sure I was taken care of. This level of management interaction was a first for me and something I think more dealerships should adopt. Most managers hide and don't seem to care about you until you bought the car. Megan showed she cared up front before a purchase was made. THANK YOU. Purchase Experience: Purchasing a car is always lengthy. One key factor to this experience was that the customer service made the experience more enjoyable. They had snacks, water, coffee, jokes, and charismatic personalities. I didn't feel pressured, I was able to work with them on deals until I found just the right one that I was comfortable with. This was an experience I won't soon forget and I highly recommend visiting Megan, Brian, and Jacob if you are looking to get into a new Mitsubishi! More