Bob Rohrman's Gurnee Hyundai

I have dealt with the service department here twice now and will never do so again. The first time they replaced 2 tires and took 3 hours to do it even after telling me it would take one. To top it off the and will never do so again. The first time they replaced 2 tires and took 3 hours to do it even after telling me it would take one. To top it off they put my old corroded valve stems in my new tires. Naturally they failed within 2 days and I had to go back to get them to fix it. I went back to get my brakes done. Their prices are simply absurd. 420 dollars in labor alone for front and rear brakes is extremely high. Then to insult me further they said "Your radiator hoses are starting to leak. We can fix that for you and do a coolant flush as well" all for the low low price of 435 dollars. Obviously I told them no thanks on that offer. The service department here are charlatans and theives who will try to upsell you services you dont need at insultingly high prices. Under no circumstances should you have them perform anything but warranty work on your vehicle. More

From my experience, I would not purchase any vehicle from Gurnee Hyundai of Illinois. I felt they gave me the run around and they totally wasted my time. They promised me a vehicle when in fact they had no Gurnee Hyundai of Illinois. I felt they gave me the run around and they totally wasted my time. They promised me a vehicle when in fact they had not secured it. They even had the nerve to bad mouthed their competition - Grossinger Hyundai of Linconwood, IL saying they heard from customers... The irony is I purchased a Hyundai Elantra Limited with more options for less and with NO HASSLES from Grossinger Hyundai. I had a positive experience with Grossinger Hyundai and I would recommend Grossinger Hyundai to anyone looking for a Hyundai. More

I was very impressed with the stores professionalism, and found the perfect car that fit my needs thank to Gary and the rest of the team, and even when I had a problem with the valve in my tire the team was found the perfect car that fit my needs thank to Gary and the rest of the team, and even when I had a problem with the valve in my tire the team was quick and kind to repair it. I am very impressedwith Gurnee Hyundai and will be recommending this stor and Gary to my friends and family! More

I had a wonderful experience with the team. They went out of there way to assist me and get me a great deal and interst rate. I would recommend friends and family. My next car will be purchased at Gurnee Hyu of there way to assist me and get me a great deal and interst rate. I would recommend friends and family. My next car will be purchased at Gurnee Hyundai. More

so buying new and used cars at other dealerships, ive had my problems with sales men trying to screw me over because im a female and them thinking they can tell me anything and ill believe it. A few weeks ag my problems with sales men trying to screw me over because im a female and them thinking they can tell me anything and ill believe it. A few weeks ago i decided to look at some cars at gurnee hyundai and while walking the area a intimidating looking but nice gentleman came up and asked if i needed assistance. After talking for a while i could tell he cared about me because he paid attention to me and was listening to the needs and wants and my concerns, i could tell he wasnt another shabby sales man trying to pull a quick one on me. Gary Sanders actually cared about myself and kids and worked with me to the fullest and the management was friendly also. I could tell from when i walked into the show room it was a friendly enviorment, very neat,clean, and everyone smiling. I could not for get the salesman that constantly kept me laughing and in a good spirit the whole time i was there. i will deffinitly refer other friends to gurnee hyundai and to personally speak with Gary Sanders! More

I had a horrible experience with this dealership. They incorporate high-pressure sales tactics with the practice of first asking what you want your monthly payment to be. Then they go back and forth to t incorporate high-pressure sales tactics with the practice of first asking what you want your monthly payment to be. Then they go back and forth to their manager to present counter offers. They will not give you the straight selling price of the car upfront. Read online about how to negotiate buying a car. Every trick you read about from dealers is used by this dealership. Once they determine your comfortable monthly payment, they work to get you that...but they extend the term of financing, you end up paying a lot extra in interest. They have tons of dealer added accessories to get the price above MSRP. These dealer added accessories come with a huge markup and can not or will not be taken off by the dealer...because they already installed them. They did not care what car they sold us, or which car would meet our needs...they only cared that they would get a sale. They will try and sell you on the idea that whatever car you are looking at is the hottest model on the market and in such high demand that you should expect to pay thousands above MSRP. NO ONE pays MSRP. You negotiate down from MSRP, not up. All cars have been marked up and have dealer incentives from the manufacturer. They expect buyers to negotiate down from the sticker price. They do not want you to leave the lot...they know you will not come back. Their goal is to continue pushing you toward a sale, and will keep you on-site and in the sales office for as long as possible to wear you down. My advice, is when they present you with an offer, you counter with yours. If they keep doing the back and forth with their sales manager and will not give you the selling price of the vehicle, get up and walk out. I do not trust anyone at this dealership farther than I could throw them. I went to a few other dealerships afterwards and they all apologized to me. They felt bad because they said Gurnee Hyundai gives other dealers and car salesmen a bad reputation. They are a prime example of what the stereotypical car salesman is like. No car dealer wants to be your friend or help you out, they are all in the business of making money (which is fine and the American way -- to make a profit). However, one should not try to make a profit by taking advantage of others. Making a profit is fine, but it should be done with honesty, and respect, and not with tricks, markup, and deceit. More

We just purchased two vehicles from Gurnee Hyundai. Today the check engine light came on in my Hyundai Mini van at about 3:00. I called a dealer close to home and they said they couldn't get me in unti Today the check engine light came on in my Hyundai Mini van at about 3:00. I called a dealer close to home and they said they couldn't get me in until Tuesday. I called Gurnee Hyundai and spoke with Cory in the service department. I explained to him my problem and told him we needed the van this weekend. He told me to bring it in right away and they would get it taken care of. I got to the store at 3:30 and they had it fixed by 4:15!!! Turns out, I left the engine running while filling it up and that can cause the light to come on. I can't say thank you enough for the great service Cory offered me. I will be back. More

I purchased a new 2012 Hyundai Tucson from Gurnee Hyundai yesterday and dealt with Gary Sanders. He was very professional and made our experience very pleasant. They didn't have the exact vehicle we were l yesterday and dealt with Gary Sanders. He was very professional and made our experience very pleasant. They didn't have the exact vehicle we were looking for, but they found it at another store and had it to us within a few hours. I would also like to say that Matt that did the paperwork was very friendly and helpful. It was just an overall good experience. More

I made two visits to the dealership. The first time I was alone and just shopping around and wanted to test drive the Sonata. David Bless arranged it I just loved the car. David was very knowledgeable was alone and just shopping around and wanted to test drive the Sonata. David Bless arranged it I just loved the car. David was very knowledgeable and also very personable. He was not pushy and I felt very comfortable doing business there. I returned the next day with my husband and we bought the car. David also insisted that my husband test drive the car also before we bought it. The car I was getting was in the showroom and he pulled it out and let my husband drive it too. The purchase process was smooth and easy, we got a great deal and were in and out of there in less than 2 hours with our beautiful Sonata. More

Gurnee Hyundai has given me the worst dealership experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it. Gurnee Hyundai is pa experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it. Gurnee Hyundai is part of the Bob Rohrman Auto Group with the local IL entity name of “ROHR-GURNEE MOTORS, INC.” They made me lose faith in good salesmanship and business practices. When you think of car salesman and the all the negative sleazy dirt-bag stereotypes come to mind this places meets them all and makes them look like child splay. They are the worst of the worst. They lie, cheat, and attempt to rip off the customer to their best advantage. I don’t believe anything they said to me was the truth at this point. My experience with them took about 5 hours total, over 3 spent in the dealership on Friday night. We had the vehicle picked out, agreed on a price, discussed financing criteria which were met, but told something was not approved. I questioned what wasn’t approved if we met all the criteria; we were not given a straight answer. We were told the “finance manager” would have to call the bank as the one on shift currently is a “new guy” and not so great with these “more complicated deals.”I requested to hold the car, to which I was told no. I requested to put a deposit down on the car, which I was told no. The next day I received a voicemail stating the deal is “not doable” without any concrete explanation. I called back numerous times to speak with the sales person or the finance manager but none would answer the phone or return my voicemail and messages left with the receptionist. The sales person answered once, only to say he has to call me back and hung up on me. No one called back. I sent a message to the Bob Rohrman Auto Group, with the same outcome of no one contacting me. I am sure the car has been sold to someone else and we have been neglected and discarded at this point. These are all terrible business practices. This establishment is a model example of an un-ethical dealership, let alone a business. They do not care about anything and anybody at all. I am concerned about the illegal actives that could be taking place behind closed doors in the finance office. If credit was ran and not approved they are legally obligated to provide the denial of credit reasoning. Since I cannot speak with anyone at the dealership it is difficult for me to request and receive this information. Please take a look at all the other reviews online. You DO NOT want to visit this place and definitely DO NOT purchase a vehicle from here. Choose a reputable business to make such an expensive decision at. I hope this helps future Hyundai customers choose a better dealership. Thank you for looking! More