Bob Rohrman's Indy Hyundai

Indy Hyundai Experience - Unauthorized Hard Inquiry My first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai S first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai Santa Fe. My visit started out Great with meeting Kanyon (Sales Floor Mgr) and hearing me out as to what I was looking to do. As mentioned, I originally purchased my Hyundai in NYC where the process (believe it or not was MUCH smoother). Once it was time to discuss potential quotes; Kanyon asked me what my credit score was so he may pass it to the Finance mgr to run the estimated quotes. As I’m waiting for the quotes; I received a notification from Credit Karma that there was a hard inquiry on my credit. At this point I was confused as I didn’t sign any waiver to run my credit as we were still discussing the quote options (hypotheticals). When Kanyon returned I asked him why and how my credit was ran without me signing off on giving approval to run it. I also informed him that I already was pre-approved through Capital One with an offer and pending the quoted options I would most likely go through Capital One as they would run my credit once finalized (for my current lease buyout or a new vehicle). Capital One pre-qualification was enough to cover a New Santa Fe with all the bells and whistles; which I was considering. Kanyon commented he wasn’t aware that my credit was ran and went to get the Finance Mgr, Austin PEUGH. This is when things went down hill extremely quickly… Austin came over and pretty much said he HAD to run my credit to get numbers. I explained to him this wasn’t my first time to a dealership and that I’m aware of the process. He could have generated estimates based on what I provided without running my credit. The guy had an attitude with me (not even a personality) & at no point even apologize or offer to rectify the issue. He did ask what I wanted to do to move forward & I asked him to correct the error in pulling my credit without my permission. He said I would need to follow up directly with the credit bureau on my own. After his remark I asked to speak to his Manager; since Austin throughout this entire time was speaking to me in a Condescending manner. While waiting for his mgr i reviewed the quotes he provided for a new lease… he played your typical sales game where they wanted to get my car to resale as a certified preown vehicle. I researched Kelly’s Blue Blue before going to the dealership that morning and my car was valued at $29K for CPO meanwhile this guy was low balling me with $26k. He didn’t even take the time to check/review my residual value on my car through Hyundai finance. Either-way Finally I had the opportunity to speak with Jason Parker who introduced himself as the assistant GM. Jason listened and immediately apologized for the situation. I Thanked him for acknowledging the mistake by his Finance Mgr. He mentioned he would follow up on Monday with the GM to review options regarding my credit being ran without my permission. He did take the time to explain that capital one would pull my credit and they would need to send over Hyundai’s credit pull to them. After all of this frustration I was annoyed and simply wanted to leave with my current vehicle financed as this place definitely didn’t deserve my business. Good Luck to whomever is deals with Austin. The other 2 guys were easy to speak with Jason and Kanyon. https://maps.app.goo.gl/Bz5X2Vj99bXDY8hGA?g_st=ic More

I was originally looking for a Hyundi Sonata. There was not a certified used Sonata available. I checked out some Elantra's. The one I liked was the demo car I was told. It appears the manager ha There was not a certified used Sonata available. I checked out some Elantra's. The one I liked was the demo car I was told. It appears the manager had been using it as his personal car. It was a 2022 and already had a crack on the front bender. The manager stated he hadn't notice that. I asked for the CarFax that didn't show anything about the front crack. It did however show an accident reported on the back bumper. When asked to bring the price down since it was obvious the car had already been in some fender benders the manager said that wasn't possible. I looked at two more Elantra's on the lot, neither were certified used. One car hadn't even been cleaned yet. The other car had a dent in the side. It's was obvious that this dealership buys cars at auction and sells them as is. There is no care taken in the presentation of the cars which means to me that the dealership is not interested in maintaining the vehicles. That tells me that any car purchased there will have service issues. I would not buy car from BOB Rohrman. More

I PURCHASED A 2017 NISSAN PATHFINDER FROM THIS DEALER AND TRADED IN MY 2013 HYUNDAI SANTA FE THAT WE WERE HAVING OIL LEAKING ISSUES WITH. THE PURCHASING PROCESS WENT SMOOTH BUT AFTER JUST 11 DAYS OF HAVING T TRADED IN MY 2013 HYUNDAI SANTA FE THAT WE WERE HAVING OIL LEAKING ISSUES WITH. THE PURCHASING PROCESS WENT SMOOTH BUT AFTER JUST 11 DAYS OF HAVING THE VEHICLE WE BEGAN TO NOTICE OIL LEAKING AND A BURNING SMELL. I TOOK IT BACK TO THE DEALER TO HAVE THIS LOOKED AT AND THEY TOLD ME IT NEEDED A FRONT AND REAR VALVE GASKET COVERS REPLACED. I ASKED TO SEE THE INSPECTION REPORT DONE FOR THIS VEHICLE AND COME TO FIND OUT THERE WAS NO INSPECTION EVER DONE. I WOULD PRESUME THEY GOT THIS VEHICLE AND CLEANED IT THEN PUT IT OUT FOR SALE WITHOUT EVER LOOKING AT IT. NOT A GOOD STANDARD FOR QUALITY VEHICLES SALES IN MY OPINION. UPON FINDING OUT THERE WAS NO INSPECTION I WAS TOLD BY THE GENERAL SALES MANAGER THAT IF I GAVE THEM GOOD REVIEWS ON A NUMBER OF SOCIAL SITES THEY WOULD TAKE CARE OF ME AND DO THE REPAIR WHICH SOUNDS LIKE THEY WANTED ME TO LIE ABOUT THE TRUE SERVICE I RECEIVED. WE HAD THESE REPAIRS DONE AND I TAKE MY VEHICLE HOME AND IN A MATTER OF HOURS MY VEHICLE IS DEAD IN A GROCERY PARKING LOT. I HAVE THE VEHICLE TAKEN BACK TO THE DEALER THE NEXT DAY AND DUE TO INCLEMENT WEATHER THE SERVICE DEPARTMENT WAS CLOSED AND I HAD TO LEAVE MY VEHICLE THERE OVER THE WEEKEND INCONVENIENCING MY FAMILY. I LEFT THE KEYS WITH THE GENERAL SALES MANAGER AND WAS TOLD HE WOULD HANDLE THINGS AND HAVE ME TAKEN CARE OF. I EVEN MENTIONED MY CONCERND OVER THE SERVICE DEPARTMENT AND THEIR TRACK RECORD OF INABILITY TO CORRECTLY DIAGNOSE AND REPAIR PRIOR ISSUES. THE GENERAL SALES MANAGER TELLS ME THAT THERE IS ALL NEW STAFF BACK IN THE SERVICE DEPARTMENT NOW PRETTY MUCH AFFIRMING THAT BAD SERVICE MAY HAD BEEN GOING ON AND PEOPLE WERE REPLACED BY MANAGEMENT. WE ARE NOW TO MONDAY AFTERNOON AND I HAVE HEARD NOTHING FROM THE DEALER. MY WIFE GOES BY AND THEY HAVE YET TO LOOK AT MY VEHICLE SO THEY TAKE IT BACK AND FIND OUT THEY HOOKED THE NEGATIVE BATTERY TERMINAL UP WRONG WHEN THEY DID THE GASKET REPAIRS TWO DAYS EARLIER. THEY FIX THIS ISSUE THEY CAUSED AND WE GO ABOUT A WEEK AND A HALF AND ARE STILL SMELLING OIL AND HAVE SPOTS OF LEAKING OIL IN OUR DRIVEWAY. WE TAKE THEY CAR BACK TO THEM AND THEY TELL US IT WAS RESIDUAL OIL ON THE ENGINE FROM THE PRIOR WORK. I DO MY OWN INVESTIGATION AND FIND THAT THE OIL DIPSTICKK IS DAMAGED AND BUY ONE ONLINE FOR $13 AND THAT SEEMS TO STOP THE ISSUE. WE GO ANOTHER TWO WEEKS TO RIGHT NOW AND I STILL HAVE A SLIGHT OIL LEAK AND BURNING SMELL COMING FROM MY CAR. I WOULD NEVER RECOMMEND THIS DEALER FOR ANY SERVICE OR ANY KIND OF WORK. THEY SEEM LIKE A BUSINESS THAT IS NOT CUSTOMER FOCUSED AND DOESN'T TAKE QUALITY CARE TO THE SERVICE THEY PROVIDE. WE AS CONSUMERS NEED TO STAY UNITED AND HAVE EACH OTHERS BACK AGAINST BUSINESSES THAT SUPPLY SUB BAR AND BAD SERVICE. WE CONSUMERS ARE THE ONLY THING THAT CAN MAKE A DIFFERENCE AGAINST PLACES LIKE THIS. More

I HAD A 2013 HYUNDAI SANTE FE AND TOOK IT IN FOR SERVICE. THE SERVICE I NEEDED WAS I HAD OIL LEAK WITH BURNING OIL SMELL. I WENT IN FOR INITAL SERVICE IN OCTOBER 2021 AND WAS DIAGNOSED WITH NEEDING AN OIL PA THE SERVICE I NEEDED WAS I HAD OIL LEAK WITH BURNING OIL SMELL. I WENT IN FOR INITAL SERVICE IN OCTOBER 2021 AND WAS DIAGNOSED WITH NEEDING AN OIL PAN GASKET. THIS WAS REPAIRED IN NOVEMBER 2021. COME MARCH 2022 I STILL WAS NOTICING AN OIL LEAK WITH BURNING OIL SMELL WE WERE ADVISED THAT IT WAS RESIDUAL OIL ON THE ENGINE AND WAS WIPED AWAY AND SENT ON OUR WAY. I ONCE AGAIN WENT IN FOR THE SAME ISSUES IN JULY 2022 AND WAS TOLD CHANGING SPARK PLUGS, CABIN AIR FILTER, AND COOLANT FLUSH AND FUEL SYSTEM COULD STOP THE ODOR AND TO HAVE THESE DONE AND COME BACK IN 500 MILES. I SPEND THE NEXT FEW WEEKS MAKING RETURN TRIPS WITH EVEN HAVING A DYE ADDED TO THE ENGINE OIL TO SEE WHERE IT COULD BE LEAKING TO. COME AUGUST 2022 THEY DISCOVER THE ENGINE IS INTERNALLY CONSUMING THE OIL AND GOING INTO THE EXHAUST SYSTEM REQUIREING ALL THIS TO BE REPLACED. IN OCTOBER 2022 WE HAVE A NEW ENGINE INSTALLED AND ARE SENT ON OUR WAY AND WITHIN THREE MONTHS BEGIN TO HAVE OIL LEAKING AND BURNING SMELL AGAIN. WE ARE NOW IN JANUARY 13TH 2023 AND HAVE THE VEHICLE IN SERVICE AGAIN. WE HAVE THE OIL DYE ADDED ONCE AGAIN TO SHORTEN THE TIME TOOK TO TRACK DOWN THE OIL LEAK AGAIN. WE FOLLOW UP ON JANUARY 26TH 2023 AND ARE TOLD THE OIL IS COMING FROM THE OIL PRESSURE SENSOR HOUSING AND GASKETS AND THIS WOULDN'T BE COVERED UNDER THE WARRANTY OF THE ENGINE REPLACEMENT FROM THREE MONTHS PRIOR. THIS VEHICLE WAS TRADED TO THIS DEALER AND I PURCHASED A USED VEHICLE FROM THEM. THAT REVIEW WILL FOLLOW THIS ONE. More

I HAD A 2013 HYUNDAI SANTE FE AND TOOK IT IN FOR SERVICE. THE SERVICE I NEEDED WAS I HAD OIL LEAK WITH BURNING OIL SMELL. I WENT IN FOR INITAL SERVICE IN OCTOBER 2021 AND WAS DIAGNOSED WITH NEEDING AN OIL PA THE SERVICE I NEEDED WAS I HAD OIL LEAK WITH BURNING OIL SMELL. I WENT IN FOR INITAL SERVICE IN OCTOBER 2021 AND WAS DIAGNOSED WITH NEEDING AN OIL PAN GASKET. THIS WAS REPAIRED IN NOVEMBER 2021. COME MARCH 2022 I STILL WAS NOTICING AN OIL LEAK WITH BURNING OIL SMELL WE WERE ADVISED THAT IT WAS RESIDUAL OIL ON THE ENGINE AND WAS WIPED AWAY AND SENT ON OUR WAY. I ONCE AGAIN WENT IN FOR THE SAME ISSUES IN JULY 2022 AND WAS TOLD CHANGING SPARK PLUGS, CABIN AIR FILTER, AND COOLANT FLUSH AND FUEL SYSTEM COULD STOP THE ODOR AND TO HAVE THESE DONE AND COME BACK IN 500 MILES. I SPEND THE NEXT FEW WEEKS MAKING RETURN TRIPS WITH EVEN HAVING A DYE ADDED TO THE ENGINE OIL TO SEE WHERE IT COULD BE LEAKING TO. COME AUGUST 2022 THEY DISCOVER THE ENGINE IS INTERNALLY CONSUMING THE OIL AND GOING INTO THE EXHAUST SYSTEM REQUIREING ALL THIS TO BE REPLACED. IN OCTOBER 2022 WE HAVE A NEW ENGINE INSTALLED AND ARE SENT ON OUR WAY AND WITHIN THREE MONTHS BEGIN TO HAVE OIL LEAKING AND BURNING SMELL AGAIN. WE ARE NOW IN JANUARY 13TH 2023 AND HAVE THE VEHICLE IN SERVICE AGAIN. WE HAVE THE OIL DYE ADDED ONCE AGAIN TO SHORTEN THE TIME TOOK TO TRACK DOWN THE OIL LEAK AGAIN. WE FOLLOW UP ON JANUARY 26TH 2023 AND ARE TOLD THE OIL IS COMING FROM THE OIL PRESSURE SENSOR HOUSING AND GASKETS AND THIS WOULDN'T BE COVERED UNDER THE WARRANTY OF THE ENGINE REPLACEMENT FROM THREE MONTHS PRIOR. THIS VEHICLE WAS TRADED TO THIS DEALER AND I PURCHASED A USED VEHICLE FROM THEM. THAT REVIEW WILL FOLLOW THIS ONE. More

Had a great experience here. Jared sold me a Santa Fe Limited and Ryan did the financing. They were so easy to work with and I left happy! Would 10/10 recommend again! Jared sold me a Santa Fe Limited and Ryan did the financing. They were so easy to work with and I left happy! Would 10/10 recommend again! More

I came in and purchased a 2017 Nissan Pathfinder and they gave me a great deal and helped with repairs on the vehicle. I recommend going to them for a new vehicle and services needed. gave me a great deal and helped with repairs on the vehicle. I recommend going to them for a new vehicle and services needed. More