Bob Rohrman's Indy Hyundai

Update 6-12-2025 I guess Rohrman Cares helpline really does not care. Too bad as I have called into the Rohrman Cares Helpline 4 times and each time the call center agent says they have reported my call t does not care. Too bad as I have called into the Rohrman Cares Helpline 4 times and each time the call center agent says they have reported my call to their boss and I am not sure why I have not been contacted. And acts annoyed that I have called again. As you can see in their reviews they want you to call in the Rohrman Cares helpline so they can open a case and help you. I also have left a message on their website for Rohrman Cares to contact me and nobody has ever tried to contact me. My issue was not that big of a deal but shows me that if you purchase a vehicle from them and have a worse problem good luck one they get your money your out of luck for any assistance with an issue Updated 3-28-2025 Updating my review 4 months later, My vehicle I purchased was a 2025 Santa Fe Calligraphy model that had an MSRP of over $50,000 and had a trim piece on the front passenger door that had scratch on it and I would not of bought it in that condition but the salesman said not to worry they he would order a new trim piece for it. Ok so here we are today and finally got the trim piece in it was the wrong part no big deal just order the right one but when it came in and was there to have it installed I was also told I would have to pay for the labor to install the trim piece. I asked why I should pay anything since this was damaged before purchase and how they could justify this and would not give me an answer...? Wow such a petty thing to lose a customer over. Purchased a new 2025 Santa Fe from here had a very good experience overall my salesman Trevor was very easy to work with and did a good job, Would use this dealer and salesman again if in the market for another new car. Like Share Response from the owner 2 months ago Dear Customer, We regret that you had a less than positive experience. Please rest assured that our Customers are important to us. A Rohrman CARES call center agent is standing by 9am - 6pm, Monday - Friday to take your call and create a case to improve communication between you and the Dealership. Call (765) 340-2204 so we can advocate on your behalf. Sincerely, Rohrman CARES. More

Contacted them about a vehicle set up an appointment took off work early got to the dealership just for them to tell me the vehicle needs an engine What kind of dealership is this Buyers Beware took off work early got to the dealership just for them to tell me the vehicle needs an engine What kind of dealership is this Buyers Beware More

I had a very good experience with my salesman and the staff,they know their business!! staff,they know their business!! More

Absolutely a terrific dealership. They assisted me in getting a long sought after fully loaded Genesis G80 and gave me a terrific deal on it. There was no outrageous haggling needed. They assisted me in getting a long sought after fully loaded Genesis G80 and gave me a terrific deal on it. There was no outrageous haggling needed. The salesman, Jay Flores, was extremely helpful during the process. We worked out a deal before arriving. Due to that, I was out the door in a fraction of the time it generally takes. I drove 3 hours to the dealership because they had the best deal within a 200 mile radius. And honestly, I would do it again. More

In and out service, great experience, very willing to work with you, makes sure your taken care of. work with you, makes sure your taken care of. More

Not a good experience. Communication was very poor as well as customer service. It would be days between hearing from multiple different salesmen and still would get no ans Communication was very poor as well as customer service. It would be days between hearing from multiple different salesmen and still would get no answers.Then I was told I would have to pay for home delivery. Not what is said on their website. More

Kanyon was great to work with. He had the car I was looking at pulled up and was well prepared. They accepted a personal check which saved me a trip to the bank. I told the manager He had the car I was looking at pulled up and was well prepared. They accepted a personal check which saved me a trip to the bank. I told the manager that I wasn't buying the warranty, and he didn't pressure me. Everything was super smooth! I got a nice car at a good price. More

DO NOT LET THEM SCAM YOU ON YOUR MOTOR RECALL! ! CALL NOBLESVILLE HYUNDAI! Watch out! ! CALL NOBLESVILLE HYUNDAI! Watch out! More

Jason Armstrong was awesome in providing great service fantastic totally a great experience I will be back fantastic totally a great experience I will be back More

Indy Hyundai Experience - Unauthorized Hard Inquiry My first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai S first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai Santa Fe. My visit started out Great with meeting Kanyon (Sales Floor Mgr) and hearing me out as to what I was looking to do. As mentioned, I originally purchased my Hyundai in NYC where the process (believe it or not was MUCH smoother). Once it was time to discuss potential quotes; Kanyon asked me what my credit score was so he may pass it to the Finance mgr to run the estimated quotes. As I’m waiting for the quotes; I received a notification from Credit Karma that there was a hard inquiry on my credit. At this point I was confused as I didn’t sign any waiver to run my credit as we were still discussing the quote options (hypotheticals). When Kanyon returned I asked him why and how my credit was ran without me signing off on giving approval to run it. I also informed him that I already was pre-approved through Capital One with an offer and pending the quoted options I would most likely go through Capital One as they would run my credit once finalized (for my current lease buyout or a new vehicle). Capital One pre-qualification was enough to cover a New Santa Fe with all the bells and whistles; which I was considering. Kanyon commented he wasn’t aware that my credit was ran and went to get the Finance Mgr, Austin PEUGH. This is when things went down hill extremely quickly… Austin came over and pretty much said he HAD to run my credit to get numbers. I explained to him this wasn’t my first time to a dealership and that I’m aware of the process. He could have generated estimates based on what I provided without running my credit. The guy had an attitude with me (not even a personality) & at no point even apologize or offer to rectify the issue. He did ask what I wanted to do to move forward & I asked him to correct the error in pulling my credit without my permission. He said I would need to follow up directly with the credit bureau on my own. After his remark I asked to speak to his Manager; since Austin throughout this entire time was speaking to me in a Condescending manner. While waiting for his mgr i reviewed the quotes he provided for a new lease… he played your typical sales game where they wanted to get my car to resale as a certified preown vehicle. I researched Kelly’s Blue Blue before going to the dealership that morning and my car was valued at $29K for CPO meanwhile this guy was low balling me with $26k. He didn’t even take the time to check/review my residual value on my car through Hyundai finance. Either-way Finally I had the opportunity to speak with Jason Parker who introduced himself as the assistant GM. Jason listened and immediately apologized for the situation. I Thanked him for acknowledging the mistake by his Finance Mgr. He mentioned he would follow up on Monday with the GM to review options regarding my credit being ran without my permission. He did take the time to explain that capital one would pull my credit and they would need to send over Hyundai’s credit pull to them. After all of this frustration I was annoyed and simply wanted to leave with my current vehicle financed as this place definitely didn’t deserve my business. Good Luck to whomever is deals with Austin. The other 2 guys were easy to speak with Jason and Kanyon. https://maps.app.goo.gl/Bz5X2Vj99bXDY8hGA?g_st=ic More