Bob Smith Motors

I would never recommend them after the experience I have had. My wife andI would not recommend Bob Smith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, a had. My wife andI would not recommend Bob Smith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, and initially we were very happy with the vehicle and the buying experience. However, our experience after the sale has been extremely disappointing. In early November, we contacted the dealership to cancel our extended warranty. We were told the refund would be processed and sent by the end of November, which we felt was reasonable. November came and went, and no refund was received. I left a message with Mike and never received a return call. My wife also called multiple times, leaving messages that went unanswered. Eventually, we were put in contact with Kevin, who initially addressed my wife’s questions and assured us the issue was resolved. Again, we waited—but still no refund. Now, at the end of December, we have yet to receive the refund. My wife has continued calling with no resolution. When I finally spoke with Kevin directly, he stated he was not aware that my wife had canceled the warranty. After our conversation, he told me he would overnight the check. He said he would send me with a tracking code, and I still have not received this. The check has still not arrived. At this point, the lack of communication, follow-through, and accountability is unacceptable. I would never recommend any Bob Smith dealership after this experience. I will be sharing this experience on every review platform available and will continue contacting the dealership until this matter is resolved. More

I made an out of state purchase from Bob Smith Motors this month. I specifically worked with Joel. Joel was amazing to work with, he was able to work with me on pricing to make the purchase work for me this month. I specifically worked with Joel. Joel was amazing to work with, he was able to work with me on pricing to make the purchase work for me. He also was a great communicator which I feel is very important in out of state purchases. Joel made sure to provide me with all details I asked for. I am extremely satisfied with my purchase from them. Although any other interaction from other employees was short, they were all professional, courteous, and knowledgeable. If I was in the market for another vehicle and they had what I was looking for, I would not hesitate to purchase from them again! More

HUGE Thank you to Mark Brockway and the Tech Wes for helping meet my needs with my car. I live in Miles City and Bob Smith was able to help with my car in a timely manner and couldn't beat the price! helping meet my needs with my car. I live in Miles City and Bob Smith was able to help with my car in a timely manner and couldn't beat the price! The Service was Excellent and people are very friendly. If you need anything serviced on your car these are the guys to go see!!! More

well first of all they sold a lincoln wher the engine blew at 4,000 the engine was only a quart low. the company thay sold me to was MAstertech there service manager said that i could go anywhere wrong blew at 4,000 the engine was only a quart low. the company thay sold me to was MAstertech there service manager said that i could go anywhere wronga ford dealership here i jackson charged me 1223..0 in july they never fixed it. phone mastertech never sent out a certified mechanic You can not be payed Unless they send 1 of there mechanic outs the mastertech people are rude beyond beleive my mechanic who has never had one problem ever getting payed in 50 years of being in business hates these people, These people could have sold me a ford motor extnded warrenty and had this covered 2nd point Mastertech on there websight says that all levels of there coverage cover the engine but my attorney says that my warrenty is not covered. 3rd Mastertech by there own admition is not licensed in Montana where this was bought and payed for the Montana Attorney General will not procescute either of these crooks because I only spent 2600. By the way this company has not returned 1 phone call this process started July27th 2019. Further more More

The Service department is the best These guys have the best techs. When it comes to the ones nobody can figure out. They do. One of the last family owned dealers in Montana. These guys have the best techs. When it comes to the ones nobody can figure out. They do. One of the last family owned dealers in Montana. More

Problem resolved. Much Appreciated I recently had a bad experience here and had written a bad review because of it. This was due to my inability to get help from the dealership in relat I recently had a bad experience here and had written a bad review because of it. This was due to my inability to get help from the dealership in relation to mechanical issues on a truck I had purchased from them. They have since made it right, so I feel obligated to write another review in place of the previous one. Long story short: The person who traded the truck into Bob Smith that I later purchased, had some major repairs done at Bob Smith's service department just 2 months prior to me purchasing it. Just one month after I purchased it, the same mechanical failure happened again (head gaskets, warped heads, etc... Totaling over $7000). I had exhausted what I thought was every option, as I could not get a hold of a manager, and the people I was able to speak to had informed me there was nothing they could do. Since then the managers have gotten in touch with me, and though reimbursement for the repairs wasn't possible, they are fixing several unrelated problems with the truck at no cost to me. The dishonest employee that caused this whole fiasco, is no longer with the company, and I believe he was solely responsible for my bad experience. I am very thankful for the treatment I have since received from the managers and applaud their willingness to do what they could to make things right. I would have no problem purchasing from them again in the future, or recommending them to friends and family. If I could offer my opinion on one other issue though, it would be to better educate their sales people on what is and is not covered in extended warranties that they sell with their used vehicles. I had purchased a warranty with this truck for $4500 and later learned that it would have never covered anything on that truck. This was due to a performance tuner that was installed in the truck prior to me purchasing it. Again I don't think this was done on purpose, and even so, was done solely by the aforementioned lying employee that has since moved on. I just think it was an oversight that could have been avoided. Please accept my humble apology as to how I reacted initially, as my anger and haste was misguided. Big thank you to Robbie, Dane, and Scott Smith. More

Horrible experience. Nothing but lies and deceit This could get a bit long winded as I want to include every detail, so please, bear with me. First, I want to preface this by saying that I have n This could get a bit long winded as I want to include every detail, so please, bear with me. First, I want to preface this by saying that I have never felt compelled to write a rant, or even a negative review on a business. I feel like many that are posted these days are unwarranted and usually, unfairly, only offer one side. This can, and usually does, damage the business in question.. Although, as a last resort, public rants/negative reviews can help to hold the ones that refuse to do the right thing accountable. That being said, every effort on my end has been made to handle this matter privately. Since they refuse to make any effort to resolve said matter, I now feel obligated to warn any future customers of Bob Smith Lincoln. So, earlier this year (February 3rd, 2018) I bought a truck (2008 Ford Diesel) from Bob Smith Lincoln. Before I bought it, they had showed me an invoice from their service department, detailing a series of repairs equaling about $6,000 and dated just a few months prior. The truck was leaking coolant and turned out to have had blown head gaskets and warped heads. Because of this I was leery and wanted to purchase a warranty with the truck, which they sold me for $4,300. This was a 40,000 mile, extended powertrain warranty, which according to them would cover any major repair cost, should I need it. When I got the truck home to Wyoming, I noticed it was leaking coolant again. I took it to a shop here in Cody, Wy to have it checked out for that and a few other electrical issues. I contacted the warranty company and was informed that it actually covers very few repairs, and much less than Bob Smith had informed me of... Definitely not worth $4300. I called Bob Smith and they hadn’t run the charge for the warranty yet, so I told them to just cancel it... No problem. The repair shop found that the cap on the coolant reservoir had a broken seal, and when replaced, stopped the coolant leak for a while.. I thought that was it. About a month later (July, 2018) it started leaking coolant again. I took it back in, they pressure tested the system and found blown head gaskets. I called Bob Smith and asked them about the repairs they had done and whether there was any warranty on the repair work itself, as they had done it less than a year ago. I thought I had been given a copy of that invoice, but couldn’t find it anywhere. They asked for my VIN #, checked the system, and said the work must’ve been done elsewhere. According to him, there was no record of it. I told them that the invoice they showed me was from their repair shop and they told me it was probably just their document header, as they had printed it off to put with the truck paperwork. At that point they couldn’t do anything, so my only option was to bite the bullet and pay for the repairs myself. This time the repairs totaled just shy of $7,000. This was a few months ago (July).. Just a couple days ago I came across the paperwork for the warranty that was cancelled, and with it was the invoice for prior repairs. It was dated November of 2017 (less than a year ago) and clearly from Bob Smith service department. I called the service department on Tuesday and got them up to speed on the situation and asked what could be done. She asked for my VIN #, checked the system, and instantly pulled up the invoice and read it off to me. Exact same repairs I had just paid to have done again. She informed me that, had I brought it back to them, they might’ve been able to help. Since I didn’t, there was nothing they could do. The guy that had previously lied to me about the work being preformed elsewhere, no longer worked there. They apologized for that, but still nothing they could do. That was the service department, so just to be sure, I called the main branch manager. He didn’t answer, so I left him a message to please call me back. A couple days later, I hadn’t heard anything back from him. Then I noticed that my credit card had been charged $2000 dollars from Bob Smith Lincoln. (When I had called them to cancel the warranty, it hadn’t been charged because the transaction was too large to clear without approval. Because it hadn’t, they cancelled it without issue) I was then told that since my card was declined earlier in the year when I purchased the truck, they were told to run it through as 2 separate charges now (about 6 months later, without a call or warning). This was completely unrelated to the other issue, as they had pushed that charge through before I had even called them about the prior repairs. Now I’m infuriated. Not only did they lie to me about having done the repairs, but turns out, one of the managers had said that I called him and told them to run that card through as 2 separate charges of $2,000 and $2,300. BLATANT LIES. I would have never agreed to that charge, let alone call them and tell them to run it, as the warranty was cancelled 6 months prior. After all that, I am told that the warranty they sold me would have never covered any powertrain failure in the first place as the truck has a performance chip, which voids any warranty. A chip that was installed in the truck prior to me purchasing it from them. You would think a customer would be informed of that before the warranty was purchased. But instead, they decided to tell me that now. Why you ask? Because the repairs I had done cost almost $3,000 more than the warranty would have. So, I assume a reimbursement would have been necessary at that point This is not how business should be done. As far as I am concerned, only a true xxxxxxx could lie and deceive so blatantly for profit. A large company like Bob Smith Motors needs to be held to a higher standard. I truly hope that the people who behave this way are eventually held accountable. My grandfather was proud to have bought his very first brand new car at Bob Smith Lincoln back in the late 70’s and our family has purchased from them several other times in the past. I don’t believe they are a bad company, but I believe there is more than one bad apple in the bunch, and unfortunately, they are also in management. Side note: The repairs I had done, were done by Wyoming Diesel Power in Cody Wyoming. They are a highly regarded, honest, and reputable business. They informed me that the only reasonable explanation for the early head failure was either incorrect procedure by Bob Smith Motors, failure to use genuine replacement parts, or the truck was extremely overheated at some point after the first repair. It had never overheated since being in my possession. As an insult to injury, I was told by the technician at Bob Smith motors that the life expectancy on that repair is only six months, due to the performance chip. This is a completely absurd statement that I can only ascertain was meant for a person who is ignorant to the mechanics of a diesel engine. Even if true, wouldn’t you assume that information would be relayed to the customer before a $6000 repair was preformed? This just further solidifies my belief that lies and deceit are commonplace in every department of Bob Smith Lincoln, and may even be a trained practice for their employees. Sorry for the long rant, but I believe every detail is necessary to help others avoid an experience like mine. I truly hope it does. My personal theory: First big repair in November was done for the customer that ultimately traded the truck with Bob Smith Lincoln. Another minor repair was detailed in another invoice from Bob Smith Motors (January 24th, 2018) with the customer listed as Bob Smith Motors, as they were in possession of the vehicle at that time. I believe it was traded because the head failure was caught early (within a month, 2 at most) and promptly taken on trade in an attempt to make things right with the previous customer. They then used the large repair invoice as a way to hike the price and provide peace of mind about that particular component being fresh. All the while, I believe, knowing it was on the brink of failure once again. Also, since I revealed that I did not have the invoice, the guy I spoke to saw a golden opportunity to deny the repair work being done there. I believe this because the lady I spoke to in the service department informed me that the invoice would have been accessible to any department by simply entering my VIN number. I also want to note that in the moment, I was very rude with Jeri Domson, and she didnt deserve it, as the lies were from others. So for that, I apologize. More

Military unfriendly Joel Hiles quoted me prices without military rebate even though I told him I was a veteran and tried to charge more on doc fees that isn’t allowed usi Joel Hiles quoted me prices without military rebate even though I told him I was a veteran and tried to charge more on doc fees that isn’t allowed using Disabled American Veterans Ford X-Plan. He was pushy and arrogant. I was contacted by two salesmen from same dealer. I asked Joel not to contact me again, but he did anyhow. No boundaries! I contacted dealership to inform and received no answer. Definitely do not recommend! More

At first I was satisfied with the service I had received from the dealership. Everyone was friendly and the steps to the buying process worked out smoothly. It was not until a with the service I had received from the dealership. Everyone was friendly and the steps to the buying process worked out smoothly. It was not until after the purchase did it become apparent that the finance team had taken values meant to be deducted from the total sales price (such as rebate, and trade in value) and essentially they had added them to the total. It would be unfortunate for this to happen to someone else. More

Harassment I did an online trade in estimate. Specifically said do not contact me! Within a few hours the sales associate was calling and emailing asking several I did an online trade in estimate. Specifically said do not contact me! Within a few hours the sales associate was calling and emailing asking several questions about doing business with me and what my plans were. If i was going to buy new or used, and askin me to call them back. These pushy people ignored my request and were persistent in this harassment. More