Bob Steele Chevrolet

We bought a used 2009 Chevy Tahoe from Bob Steele Chevrolet. The reasons we visited this dealership (which is not close to our house) were (1) they had the exact car we were interested in and (2) th Chevrolet. The reasons we visited this dealership (which is not close to our house) were (1) they had the exact car we were interested in and (2) the treatment we received from Elijah in our first web contact was great. Unfortunately, our experience went downhill a bit from here. First, once we decided to buy the car the price that we had originally agreed on with the salesman was suddenly no longer valid. Instead, the Sales Manager came out and basically forced me to renegotiate for a higher price. That left a bad taste in my mouth. Next, after I bought the car and was ready to take it off the lot, I was told by my salesperson that they only had one set of keys and apparently there was no owner's manual. Now I realize the car is used, however I have bought used cars before and typically they have these things ready for you and if not, at least they tell you in advance and let you know they will get them. I did end up receiving another set of keys and an owner's manual...after I went and complained to the GM. Finally, on my way home from the lot (not even 10 miles away) the tire pressure error light came on. My husband checked the tire pressure when we got home and it was fine. So we figured the tire sensor was broken (and it was). However, as we looked at the tires we noticed there was a nail in one of the back tires and you could see that it had been there for some time as the head was worn down. And if that wasn't enough, we also discovered a broken piece up on the luggage rack and 2 giant cracks in the dashboard. We did look over the car, but it was pouring rain both times making it harder to see some of these items. Again, I realize it's a used car but we bought it from a dealership for a reason, rather than an individual owner, as there should be higher level of upkeep. We did get the items fixed and Jim in the service department was awesome. It was just that we had dropped a good chunk of change on the car and we spent the first few days dealing with quality issues that quite frankly should never have been present. More

We looking to trade in our GMC Jimmy for a newer vehicle. Our salesman worked with us on getting the exact deal that we were wanting, both for the trade in value and the payments that we were wanting to make Our salesman worked with us on getting the exact deal that we were wanting, both for the trade in value and the payments that we were wanting to make. He made a few trips to the finance people to work it all out for us. Also, after driving the new car I noticed a "braking" issue. We took it to the service department and they were able to duplicate the issue I was having, and informed me that it was a normal function on the stabilzing control. My son also confirmed this for me. More

I had a great experiance with Steve T. and the finance department. They honest and up front. I did not fell like they were hounding me to buy the car. Great job. department. They honest and up front. I did not fell like they were hounding me to buy the car. Great job. More

Bob Steel Chevrolet body shop did not repair one of the dents correctly. The repair had a noticable crease in it. They repaired the crease but tried to return my vehile with some kind of white stuff splate dents correctly. The repair had a noticable crease in it. They repaired the crease but tried to return my vehile with some kind of white stuff splatered all over my veichle, in between the door seem, tires, step rails, door trim, windsheild, and overhead lights. Also they damaged my window tint. They made two attemps to get this stuff off my vichel and when they could not get all the white stuff off, Kevin Steel said I was too picky. Kevin Steel how would you feel if it was your Vehicle? More

I brought my corvette in because the window motor was burnt out. They told me the motor had to be replaced with a complete wiring retrofit and would cost about $500.00 about $200 Labor and $300 parts. burnt out. They told me the motor had to be replaced with a complete wiring retrofit and would cost about $500.00 about $200 Labor and $300 parts. I specifically asked him if there was somewhere I could just buy the motor? He said not it is not available. I later found out I could have bought just the motor from three different suppliers for around $100.00. In that case I'm sure the labor would also have been less. More

All I wanted was to make sure my car was like new (since it was purcHased new). When I picked the car up brand new, the car washer scratched the right rear bumper. I was told to make an appointment later an it was purcHased new). When I picked the car up brand new, the car washer scratched the right rear bumper. I was told to make an appointment later and they would take care of it. I needed the tires checked out (car was bumpy on ride) and they replaced the tires - great job and pleased so far - but they said they couldn't take care of the scratch then. I was advised to make an appointment when I got the first oil change. So now its the first oil change time. Granted it has been several months in the making, but I don't drive it that much and I was assured that the scratch could be repaired at oil change time, so why worry about it, right? I should have worried about it. I guess the customer is always wrong at BOB STEELE CHEVROLET because they won't fix it, and I'm on my own because of the time lapse. Billy (General Manager) basically threw me out on my own and said it was too bad for you, mister. Never again. Lesson learned and I have already begun to NOT recommend BOB STEELE CHEVROLET to my friends. Its no wonder GM is in the tank! If BOB STEELE CHEROLET is a gauge to how GM runs then its no wonder I've been a Ford man in the past. Thanks for nothing BOB STEELE CHEVROLET!!! More

I bought a new Chevy Malibu 2 days ago. They charged me $2000 OVER MSRP. They told me they were giving me $2000 for my trade in but actually charged me $2000 over MSRP. I went back there the next day and a $2000 OVER MSRP. They told me they were giving me $2000 for my trade in but actually charged me $2000 over MSRP. I went back there the next day and asked the sales manager why I was charged more than MSRP and showed him the sticker price left in my car. He took me out in the new car lot and showed me the additional separate price sticker on their new vehicles that adds $2000+ dollars to the MSRP if a trade in is accepted. I didn't even realize that and have never heard of an additional price sticker that adds $2000+ to the MSRP. Why didn't they tell me they were just paying nothing for my used car so I could have sold it to a private party? If you still want to shop there be EXTREMELY sure of what the real deal is. In this economy everyone should be paying less than MSRP rather than $2000 more. This is the first time I have even paid MSRP, not alone $2000+ more. My financing was 0% with $5000 down and "supposedly" $2000 for my trade in. In their defense the finance lady told me if I had to pay interest on the loan it would amount to much more than the $2000 extra. Since this purchase was made only a few days ago I have yet to write my comments to the dealer until I receive the satisfaction survey form. Additionally a friend of mine bought the same vehicle new in 2008 (mine is a 2009) for $22,000 including matenance warranty. He was aware of the real cost of the vehicle based upon his past experience. I paid almost $5000 more. He did finance a part of his purchase with an interest bearing loan so that may make up for some of the descrepancy but not much. I also had a difficult time trying to get the warranties I had purchased deleted because the finance lady was trying to "save" the sale. She can be very nice and she can be intimidating, depending on the circumstances. I know they were all just trying to do their job and make as much money as they could but I think too much at my expense. I did agree to the purchase without realizing it's totality. Contract law should require the same 3 day right to change one's mind on an auto purchase as they do on most other purchases. I try to paint a fair picture of the interaction. More

After being the victim of a hit and run in a parking lot, I was sent to Bob Steele's Body shop through geico express repair. What a mistake. Their first attempt to repair my vehical, resulted in a fender I was sent to Bob Steele's Body shop through geico express repair. What a mistake. Their first attempt to repair my vehical, resulted in a fender and bumper that did not line up and dust particals in my paint. The second attempt, resulted in shoddy prep work as the new bumper that was put on was not sanded before being painted. The third attempt was as disappointing as the first. They were able to put the time in to buff out the fisheyes and dust particals in the paint. They sanded the bumper down to a smooth finish, and they also left beautiful buff scratches across my fender. I did not take it back for a four visit. Do I recommend this body shop, NO. When they say express repair, they mean, your vehical will be rush through with out and eye for detail. The end result will be something you will not be happy with, unless of course you dont care what your vehical looks like. Oh, and I forgot to mention the amount of overspray they left of my vehical. I am now waiting the 4 to 6 weeks required after new paint to cure, so that I can take it to a independent detailer and have it done correctly. This of course will be paid for out of my pocket. Beware of this reapir shop. While Geico had every good intention, the fellows that did the work care nothing about your vehical. More

I was a victim of false advertisement and poor customer service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was onl service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was only a lower GLS. Look up these trims on Kelly Blue Book & you'll see the Limited is valued $1,125.00 above the GLS model. I was suspicious b/c I looked up the models myself & leather seats is STANDARD on the Limited, but the Internet pic of their "limited" looked like cloth. So, before driving 75 miles to see it, I wanted them to verify for me. It took me 3 days of heavy pushing to get them to verify the trim model. In the mean time, here are some comments from their Internet Sales Department: "I understand your time is valuable and your gas... Can you make it later on today to take it for a drive?" "Please excuse the confusion, we are a Chevrolet dealer, not a Hyundai dealer." "You asked about the model and it was answered to the best of our ability." FINALLY ON THE THIRD DAY THEY GET IT RIGHT!!! "There are no markings on the rear of the car so I had my GM check and it is a GLS." Finally, they check with their General Manager and it is a lower priced model. BUT DO YOU THINK THEY CHANGED THEIR AD?? NO!!!!! UNBELIEVABLE WHAT THEY GET AWAY WITH!!! Bottom line: Don't trust what they have listed for their used cars. VERIFY if you DARE do business with them. It can make a $1,125.00 difference or more when you go to negotiate a price. More

I discovered this dealership when GEICO sent me there to have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping l have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping list when I was going to purchase another car. I shopped there as well as several other dealerships in the area. I was treated the best at this dealership by far.I did by my new Tahoe from them. John told me that they have been in business here in Brevard for over 30 years. With the service and deal that I got I can understand why. More