Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Bob Taylor Chevrolet:
WE PURCHASED A 2008 CHEVROLET EXPRESS/COM-EXPRESS/CUT- AWAY 16 FT. BOX VAN 12,000 GVW. THIS WILL BE THE FOURTH VEHICLE THAT WAS PURCHASED FROM BOB TAYLOR. THIS IS THE THIRD BOX VAN PURCHASED 04/08/2009 FROM THIS PARTICULAR DEALERSHIP. I SPECIFICALLY STATED TO JIM SPANGLER THE COMMERCIAL ACCOUNT SALES MANAGER THAT I WANTED TO PURCHASE ANOTHER 16 FT. BOX VAN - EXACTLY AS THE SAME AS THE TWO THAT THE DEALERSHIP HAD ON RECORD (2008 AND 2005) FROM PREVIOUS PURCHASES. IT WAS NOT DISCOVERED BY MYSELF THAT THE FRAME/CHAISIS OF THIS PARTICULAR CUT-AWAY VAN WAS MODIFIED AND OR FABRICATED TO EXTEND THE LENGHT TO 177" WHEEL BASE. THIS PARTICULAR UNIT STARTED OUT AS A 155" WHEEL BASE MODEL, DESIGNED FOR A SMALLER BOX. ALL OF THIS CAME TO MY ATTENTION WHEN THE VEHICLE DEVELOPED A FUEL LEAK. APPROXIMATE MILES (241). AFTER SEVERAL PHONE CALLS AND LEAVING MESSAGES FOR MR. JIM SPANGLER, I WAS ABLE TO FINALLY COMMUNICATE THAT THIS VEHICLE WAS NOT WHAT I ORDERED AND THAT THE FABRICATION WAS NOT DISCLOSED AT THE TIME OF THE SIGNING OF THE CONTRACT DATE 04/08/2009. I STATED TO MR. SPANGLER THAT I DID NOT WANT THIS VEHICLE! THAT IT WAS NOT WHAT I HAD ORDERED. I SHOULD ALSO NOTE THAT I WAS NOT GIVEN THE OPPORTUNITY TO DO A "WALK AROUND" AND OR WAS ABLE TO INSPECT THE VEHICLE PRIOR TO SIGNING. THE VEHICLE WAS DRIVEN FROM THE DEALERSHIP DIRECTLY TO OUR OFFICES/FACILITY BY ONE OF OUR EMPLOYEES. AGAIN, THIS ALTERATION/FABRICATION (DONE EXTREMELY, POORLY WIL ALSO BE ADDRESSED - THERE ARE A MULTITUDE OF STRUCTURAL INTEGRITY AND ENGINEERING ISSUES (FOR LACK OF A BETTER TERM) THAT ARE WRONG WITH THIS VEHICLE FRAME/CHAISIS. AGAIN, A FUEL LEAK BROUGHT THIS TO MY ATTENTION. GETTING BACK TO THE RESPONSE FROM JIM SPANGLER AND RODNEY NETTLES OF BOB TAYLOR CHEVROLET, I WAS TOLD THAT THE SALE WAS FINAL. I EXPLAINED THAT WE HAVE THREE DAY RIGHT TO REFUSAL. MR. SPANGLER SAID "NO YOU DO NOT" THE "SALE WAS FINAL". WE THEN FAXED A LETTER OF CANCELATION PER FLORIDA LAW TO BOB TAYLOR'S FINANCE DEPARTMENT ON 04/10/2009 AS WELL AS A FOLLOW-UP ON 04/11/2009. AGAIN, BOB TAYLOR DID NOT RESPOND TO BOTH OF THESE REQUESTS. THE ACTION TAKEN BY JIM SPANGLER AND BOB TAYLOR CHEVROLET, WAS TO HAVE THE BOX VAN TOWED (VIA FLAT-BED WRECKER) TO THEIR SERVICE DEPARTMENT WHERE A "REPAIR" WAS MADE (SERVICE #4083). A NOTE HERE, THAT WHEN THE BOX VAN WAS LOADED ONTO THE FLAT BED HAULER, THE DRIVER "DRAGGED" THE REAR BUMPER FOR SOME DISTANCE WHILE LOADING IT ONTO THE FLAT BED, DAMAGING THE BUMPER. I SHOULD ALSO NOTE THAT THE VEHICLE WAS DELIVERED BACK TO OUR OFFICES AFTER HOURS, LEFT UNSECURED (BOTH DOORS UNLOCKED) AND THE KEYS (BOTH SETS) TAPED TO THE DRIVER'S SIDE SUN VISOR. THERE WAS NO PAPER WORK DETAILING THE "REPAIR(S)" MADE, AND NO COURTESY PHONE CALL TO LET US KNOW THAT THE BOX VAN WAS GOING TO BE DELIVERED BACK TO US. AGAIN, THERE ARE A MULTITUDE OF MAJOR ISSUES SURROUNDING THIS VEHICLE AND THE PURCHASE OF SAID.
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